Demon steal your money

[erk]

Cancelled my demon subscription in January as I switched provider but demon still took 19.99 out of my account for Feb, Mrch, Aprl and May. When I phoned them to query this I was told I will get a refund for about £53 which isn’t right so I questioned this where the person in the India call centre got very rude and basically accused me of lying, saying I only cancelled my account in mid March. I don’t recommend Demon as they will steal your money and the customer service is terrible.

[Raistlin]

1. to CF

2. Sorry you've had a rough time of it with Demon.

3. I would hesitate slightly though when it comes to your choice of words, and suggest that maybe they need rethinking slightly. To say that someone has 'stolen' something implies that they deliberately deprived you of it, with no intention to return it to you, and with the knowledge that they were not owed it.

From Demon's point of view they are owed the money. From yours they are not owed the money. It's probably all just a misunderstanding that can and will get sorted out. But, as with all things of this nature, it will need all parties involved to remain calm and state their cases objectively. Jumping up and down will only accomplish so much, I would suggest a calmer approach may be called for.

Good luck

[punky]

Moved to other ISPs discussion as its Demon

to the forum

[erk]

Demon suck and I am trying my best to tell as many people as i can

[superbiatch]

You did cancel your direct debit?

[Safeman]

m8 i had the same problem with them i took a screen shot of my cancelled statment they took money out still i emailed them and told them i want my money back or i was taking this up with paypal got my money back bad service with them