I'm just about to leave AOL.
Pluses: uncapped downloads... er... that's it
Minuses: useless browser, poor customer service, poor tech support, connection problems, no newsgroups allowed and so on...
I've been having continual connection problems since the weekend and last night made three seperate phone calls to their tech support, each time being asked to do something different. The first resulted in me ahving to re-install AOL completely, the second asked me to move my computer to my hallway so I didn't use an extension cable, and the third (and this is the one that really got me mad) was that my processor was making too much noise it was interferring with my BB signal!!!
Eventually I sorted the problem myself (for some my settings had been jacked about, something about my modem ... anyway it works now). It took five minutes, as oppossed to the 45 I spent in various phone calls to them.
I'm on the hunt for a new BB supplier now, though fromt he sounds of it my time with AOL is far from over as they make it very difficult to leave...