ntl email - invalid recipient - account name only 3 chars long

[sj-]

My dad has an email account with ntl, but its only 3 characters long in the format 'xxx @ ntlworld.com'.


He has had this for about 5 years now but it has recently stopped working, he cant send or receive email from the account and I cant send email to it.

This isnt a computer or username/password error. The account exists under the email account manager but no changes can be made as they now say its less than 6 characters long.

Have they changed something server side which is now preventing him from using his existing account? Or is anyone else using an email account with less than 6 characters?

I phoned Tech support the other day and they said the account was no longer active and would raise a log and it should be fixed within 48hrs. But, its still not working and today my dad phoned tech support again (while I was sleeping) and they walked him through setting up Outlook Express. God knows why - because that isnt the cause.

So, hes still stuck with no email and I dont know what to do. Anybody offer any help or thoughts?

[Chris W]

the information that you have received is correct- ntl can no longer create/ modify email accounts that are have usernames of less than six characters in length.

Can you login to the account at http://webmail.ntlworld.com ? if not it will say "mail server login failed"- check if just above this it says "unable to connect to message store".

If it is a problem at ntl's end, i'm afraid that there is nothing that can be done to fix this- a three letter username will just not be allowed to be provisioned on the system.

If you want me to check the account from the ntl side- PM me the username and i'll have a look at it tomorrow.

[Raistlin]

sj-,

Hi and to CableForum.

You can trust monkeybreath with your details (if you PM them to him), he's an NTL employee and has provided excellent support to other members of the Forum in the past.

I'm sure a passing Mod will confirm this as well if needs be.