hoodwinked yet again by ntl

spider1 · 26-03-2005, 17:11

is it just me or does anyone else seem to get lied to by ntl??
ive had cable since it was installed in my area, think it was nynex then, had broadband for yonks wiv little probs until i want to change something or they ring me with some gimmick to get me off my present tariff. first one was when i was on a really cheap fone and tv package that they hoodwinked me onto changing saying i cud trial it for free n go bac if i didnt like it - load of rubbish - got charged and cudnt go bac. then last week wiv me broadband - i was on the 1.5, needed to pull in the financial reins, so thought id go bac to 750 for a bit, they told me of their wonderful new tariffs so i opted for the 17.99 1m connection, asked her twice if there was any restrictions and she sed NO - only to find there is and me connection is worse than dial up wen runnin any p2p programs. seems like im not he only one experiencing this. wen u ring up they are rude and dont give a monkies wot u were told.
furthermore ive decided to cancel my broadband and now go elsewhere, then they tell me im in areas lol. they cocked me bill up wen i went on 1.5 and instead of charging me for it they added another set top box to my bill, i thought strange but ill wait til the next bill - same thing again. so i rang explained and asked wot is going on - they apologised and sed i wud get a credit and the bb will be a seperate dd from me bank, this has been so since then with the 37.99 being taken each month. now they tell me that i owe em for the first two months but i was told, wen i rang to sort out their mistake, it was their mistake, by admission, and as such i wudnt be asked for the missed payments, but now they say i owe them it and to top it she sed i shud av checked me bill - lol - wot bill neva had any, then she tells me i get it by email, wot email, i explained i have no knowledge of an email account where bills are sent and asked for the email addy, then she tells me i shud av known this er............. for wot reason, i am not a mind reader and how am i expected to know that they send bills there if they dont tell me. so it appears ive been arrears for over 6 months and knew nothing about it, i did say that i would have thought that they would have informed me in writin but they claim that if they wrote to evryone telling them they are in arrears it would cost thousands (i really cant get me ed round that one lol)
so it appears ive been dun again by ntl but this is the last time for me im off im fed up with being told lies and getting ripped off

paulyoung666 · 26-03-2005, 17:26

hi and

to the site

, maybe a note to one of these people may be interested in what you have to say , stick around , more to it than cable

scrotnig · 26-03-2005, 18:04

Quote:

Originally Posted by spider1

I'm sorry, I did try, but this post is peppered with stupid 'txt spk' and I REALLY cannot be arsed deciphering it all to try and work out the details. It also has virtually no punctuation and therefore it's damn difficult to read.

Please consider reposting it in English so that the bulk of us can understand, and keep the txt spk to mobile phones where there's a (sort of) need for it.

26-03-2005, 20:25

You will find that there is lots of people here willing to help you. It would be best for all if you reposted the info then those that can help you can see what the problem is. "Talking in TxT does not help anyone". Then if they can offer help they will.

We are all friendly honest

Tezcatlipoca · 26-03-2005, 20:25

spider1

Please don't take offence at some of the comments here - we've had quite a few trolls recently, & sometimes people can be quick to judge.

Plus, well, you must admit that your initial post is a bit hard to follow

Hang around, we are a friendly bunch, & I'm sure you'll get some help.

26-03-2005, 20:25

Sorry mate (sorry, m8

) but I have to agree with scrotnig. I started reading your post but gave up. I am, admittedly, a codger mind you. There's a place in the world for vowels though.

Hope you get sorted though. Many of us have had trials and tribulations with NTL. PM me if you want a method of grabbing the NTL directors attention (but make saure I can understand

!)

Mal · 26-03-2005, 20:31

Quote:

Originally Posted by andyl

Sorry mate (sorry, m8

) but I have to agree with scrotnig. I started reading your post but gave up. I am, admittedly, a codger mind you. There's a place in the world for vowels though.

Hope you get sorted though. Many of us have had trials and tribulations with NTL. PM me if you want a method of grabbing the NTL directors attention (but make saure I can understand

!)

It's just that (no offence to scrotnig) it could have been said a bit more diplomatically.

Tezcatlipoca · 26-03-2005, 20:35

Right. I have removed some of the more off-topic & unconstructive posts from this thread.

Please can people be a bit more understanding & welcoming. I know spider1's 1st post was a bit hard to follow, but he is new, & is obviously a bit stressed out with ntl at the moment.

spider1 · 26-03-2005, 20:38

Quote:

Originally Posted by Matt D

Right. I have removed some of the more off-topic & unconstructive posts from this thread.

Please can people be a bit more understanding & welcoming. I know spider1's 1st post was a bit hard to follow, but he is new, & is obviously a bit stressed out with ntl at the moment.

thank you very much i was really considering not coming on here again

26-03-2005, 20:49

Quote:

Originally Posted by spider1

thank you very much i was really considering not coming on here again

Stick around. Some VERY helpful people around here. Then there's me

I'm just here to be abused!! Whatever turns me on I guess. Er, I think I'm off topic now

Toto · 26-03-2005, 20:51

it's a shame you have had these problems, all the best in trying to get them resolved.

The trick in dealing with these problems is to bullet point each issue, with as many corresponding dates as you can possibly remember. It's a bit of a task, but ntl do actually employ intelligent people who can cut through the red tape, and sort this to your satisfaction if there is clear evidence you are in the right.

Hope that helps (HTH)

spider1 · 26-03-2005, 20:57

thank you for your help - much appreciated

26-03-2005, 21:00

Sorry to go off topic again (!) but I've been red repped for my lightening the atmosphere previous off topic and as the person concerned has had her posts removed and, having been there I'm not about to enter a PM dialogue, I'm in a quandary! Apologies, but just wanted to vent my own little frustration.

Spider, as you know, you do have my sympathies. Hope you get a good resolution (hey, back on topic).

Tezcatlipoca · 26-03-2005, 21:14

Quote:

Originally Posted by andyl

Sorry to go off topic again (!) but I've been red repped for my lightening the atmosphere previous off topic and as the person concerned has had her posts removed and, having been there I'm not about to enter a PM dialogue, I'm in a quandary! Apologies, but just wanted to vent my own little frustration.

Agh. Please do not discuss red reps in public. If you feel you've been red-repped un-fairly, then contact a CF Team member.

And now back to the topic...although I forget what it is!

26-03-2005, 21:38

Quote:

Originally Posted by Matt D

Agh. Please do not discuss red reps in public. If you feel you've been red-repped un-fairly, then contact a CF Team member.

And now back to the topic...although I forget what it is!

Very sorry! Was just perplexed.

Back on topic... can someone tell Spider where on CF the list of regional MDs is? I can't remember. Also anyone know if Alan Grant is still NW MD - last time I contacted him I think he said he had changed position.