NTL. Interruptions to connection.

Geoff103 · 07-02-2005, 12:53

I use a 3Com modem and have the 1MB service.

Throughout the day, I see frequent short-term interruption to downoading, web browsing and email delivery. The physical connection is not lost since the modem shows full connectivity (3 green lights) but little or nor line activity.

The gaps vary between a few seconds and nor more than 2 minutes and full connectivity retruns without any need to reboot PC or modem.

I have tried changing firewall (Windows XP's own, ZoneArlam and Agnitum Outpost).

Does anyone have any clues as to what is going on here?

fil57 · 08-02-2005, 11:03

Sorry, no ideas, but sounds exactly like the symptoms I've been experiencing over the last few weeks, although my interruptions can be longer than 2 minutes. I have a 3100 modem which is a few years old and I'm on the 300k service. It's annoying at times, but not enough to waste 30+ minutes waiting for tech support - yet! I wonder has anyone else noticed this?

Thorn · 08-02-2005, 11:07

Try doing a tracert during both instances and check for differences in the signal path. It may give you a clue. It also may not, but it's worth a go.

Gaz RW · 08-02-2005, 12:39

sounds like my problem, internet just keeps dropping out and coming back on..

pain in the arse!

Stephen · 08-02-2005, 12:53

mine does this too. means I have to keep restarting my router as it cannot get the connection back.

Geoff103 · 08-02-2005, 13:04

Well, I'm waiting for the next interruption to do a tracert but, unlike you, I don't need to reset my modem.

Stephen · 08-02-2005, 13:31

Its my router I have to reset the modem seems fine.

Geoff103 · 08-02-2005, 14:39

When working properly tracert to default gateway reveals this:

1 66ms 11ms 10ms cpc-2-alder1-5-1- gw.glfd.cable.ntl.com

When the intermittent disruption occurs then this:
1 * * * Request timed out
2 * * * Request timed out
3 * * * Request timed out
4 and so on to the completion of 30 attempts.

So it seems to me to be problem between me and cpc-2 at Aldershot, whatever cpc may be.

Neil · 08-02-2005, 14:42

Where's that silly Ignition when you need him!?

jtwn · 08-02-2005, 14:47

Problem here too, 2 other people down my road it happens to aswell but connection drops for like..5 seconds or odd if thats the same. Happens fairly rarely though

Ignition · 08-02-2005, 15:04

You called?

Geoff please PM me your MAC address from the underside of your modem, ta muchly.

Neil · 08-02-2005, 15:08

Quote:

Originally Posted by Ignition

You called?

Geoff please PM me your MAC address from the underside of your modem, ta muchly.

Ah-there he is, to the rescue again!

Nice one Ig....

Ignition · 08-02-2005, 15:57

A resolution to this is in progress - I will keep Geoff informed as to progress as promised in PM.

Geoff103 · 08-02-2005, 15:59

OK.

Something has happened. A brief loss of connectivity (modem light goes orange) and then back and already looking more stable and steady, slightly faster downloading.

If 'twas you ignition, then many thanks.

If an NTL man doing something at a cabinet by chance, then thanks to him / here.

Ignition · 08-02-2005, 16:00

Quote:

Originally Posted by Geoff103

OK.

Something has happened. A brief loss of connectivity (modem light goes orange) and then back and already looking more stable and steady, slightly faster downloading.

If 'twas you ignition, then many thanks.

If an NTL man doing something at a cabinet by chance, then thanks to him / here.

That would have been me sir, see PM