Phone response

12-11-2004, 21:35

According to a Manchester Evening News survey, NTL are No 1 for phone waits, at 18 Mins 14 secs, closely followed by BT Yahoo! at 15 minutes 2 secs.

Fair enough - we all know that NTL phone waits are unacceptable long, and hopefully(?) they are doing something about it.

- However - "An NTL spokeswoman said 'Our average 'speed of answer' has been running consistently at around two minutes'". Who is she kidding? Or does this include 'Sales' calls?

paulyoung666 · 12-11-2004, 22:10

quite possibly it does , exactly how scientific was the survey i wonder , if they rang ntl around 6-00pm then i would expect the wait to be a bit longer than if you rang them , say mid morning or afternoon

Millay · 13-11-2004, 14:12

I am quite happy to wait for ages for them to answer my calls. its a free phone number, and i end up speaking to someone in the UK who has english as there first language.. to me thats importnat

dilli-theclaw · 13-11-2004, 14:35

Quote:

Originally Posted by JohnHorb

Or does this include 'Sales' calls?

I can't comment on other call times as up until last night I haven't called NTL in a year.

But I did get through to sales in about 3 rings. They were very polite and efficient.

13-11-2004, 19:47

Quote:

Originally Posted by JohnHorb

According to a Manchester Evening News survey, NTL are No 1 for phone waits, at 18 Mins 14 secs, closely followed by BT Yahoo! at 15 minutes 2 secs.Fair enough - we all know that NTL phone waits are unacceptable long, and hopefully(?) they are doing something about it.
- However - "An NTL spokeswoman said 'Our average 'speed of answer' has been running consistently at around two minutes'". Who is she kidding? Or does this include 'Sales' calls?

Here we go again, there must be something odd about me always succeed in getting responses from NTL Customer Services quickly. So, how long does it take them at the Manchester Evening News? Regurgitated old stories?

daxx · 14-11-2004, 00:07

Quote:

Originally Posted by Gogogo

So, how long does it take them at the Manchester Evening News?

Last time I tried MEN (newspaper not arena) 2weeks ago at ~15:00 I was in hold for 25 minutes, not good

.

Average NTL hold time for me usually ~8 mins

Neil · 14-11-2004, 10:00

Quote:

Originally Posted by JohnHorb

According to a Manchester Evening News survey, NTL are No 1 for phone waits, at 18 Mins 14 secs, closely followed by BT Yahoo! at 15 minutes 2 secs.

Fair enough - we all know that NTL phone waits are unacceptable long, and hopefully(?) they are doing something about it.

- However - "An NTL spokeswoman said 'Our average 'speed of answer' has been running consistently at around two minutes'". Who is she kidding? Or does this include 'Sales' calls?

http://www.cableforum.co.uk/board/sh...ad.php?t=17241

andrew_wallasey · 14-11-2004, 14:32

I never have a problem getting through to NTL. Most I have ever had to wait is 5-7 minutes.

Florence · 14-11-2004, 15:36

My last 3 calls to NTL.
one to sales this had a hold of 12 mins.

one to Tech support this had a hold of 62 mins

again to tech to report the fault was not my modem but the network hold for 25 mins answered just before midnight.

andrew_wallasey · 14-11-2004, 15:50

To be fair I iant had to call ntl for ages other than when mark b had arranged a sacm installation for me mate.