Err2 Err3

[aardvark]

Hi

I'm getting Err3 then Err2 messages on my set top box and have lost tv & broadband.

Any ideas about what the problem is??

All help appreciated.

I've tried resetting the box .... several times.

Thanks in anticipation.

[Pritch]

Err3 means it's dead. Very dead indeed. I'm afraid the only way you're getting out of this one is to get a new STB, sorry.

[sirsimon]

Err2 means not enough dram available in stb
Err3 means memory failure

in all wait till monday 8am to call CS

[aardvark]

Thanks very much for your replies.

Called C.S. at 8a.m. and an engineer was here with a new box by 1p.m.

Excellent service. Well done ntl:

[mojo8850]

So How Do We Get Rid Off The Err2 Error..?

[mbnasir6]

You get another box, i had to wait about a week for an engineer to bring me another box. Lost about 4/6 hours of unseen recordings.