600K Upgrade

[John S]

I started Broadband with the 600K offer nearly 2 years ago but was so disapointed with the speed I downgraded to 128K.
A month ago I was offered 600K again and accepted.
Now the service is slower than it was with 150K. It seems obvious that Ive been put on an oversubscribed router.
Now Im back to dumping NTL mode why didnt they leave me alone.

John S.

[Chris W]

to the forums!

If you have a stand alone modem, i canl check if you are on an oversubscribed router if you can pm me the mac address of your modem with your postcode and the first line of you address.

I am sure one of the mods/admins will verify that i work in technical support

When you say it is 'obvious' that you are on an oversubscribed router what has led you to this conclusion? have you spoken to technical support?

You don't move UBR when you upgrade - it's just a change of config on your CM - have you checked you pc for spyware etc that may be sucking up your bandwidth ?

Edit: and I can confirm that monkeybreath works for NTL TS.

[John S]

Mycomputer just locked up, I had to restore my settings to yesterday.

Why, because I went online opened up a local website got in no probs.
Tried to answer a message it started slowing down, gave up.
Tried another forum it slowed down even more and locked up.
I suppopse that the servers used at the other end can be blamed but not all of them.
About a month age NTL said that the Email servers would shut down overnight to "Improve the Service". Did it, not likely it got a whole lot worse.
Alkl they seem to do is increase the bandwidth to take on more customers put customers such as myself on another router without notifiocation leaving lots of free space for the latest advertising spree.

John S.

[rdhw]

Originally Posted by John S

I went online opened up a local website got in no probs.
Tried to answer a message it started slowing down, gave up.
Tried another forum it slowed down even more and locked up.
I suppopse that the servers used at the other end can be blamed but not all of them.

Have you eliminated the possibility that these problems might be caused by something wrong in your PC? Spyware? Virus? Trojan? P2P file-sharing hogging your cable connection?

[MikeyB]

Originally Posted by John S

Mycomputer just locked up, I had to restore my settings to yesterday.

Why, because I went online opened up a local website got in no probs.
Tried to answer a message it started slowing down, gave up.
Tried another forum it slowed down even more and locked up.

That does indeed sound like Virus/Spy Ware as rdhw said.
Get yourself Ad-aware and let it tun thru
http://www.lavasoftusa.com/software/adaware/
Also, what OS & browser are you using? Have you checked for any updates.

[James79]

John, if you have a stand-alone Cable Modem, how is it connected to your computer? What I mean is, have you connected it through the USB or via a Ethernet Card?

When I first got BB access just over two years ago, I used the USB option - What a mistake!! With the use of another site (which has now been closed down!!), I was able to find out about ethernet cards - and the fact that they were much quicker than USB.

Just a thought from past experience!!

James

[paulyoung666]

Originally Posted by James79

John, if you have a stand-alone Cable Modem, how is it connected to your computer? What I mean is, have you connected it through the USB or via a Ethernet Card?

When I first got BB access just over two years ago, I used the USB option - What a mistake!! With the use of another site (which has now been closed down!!), I was able to find out about ethernet cards - and the fact that they were much quicker than USB.

Just a thought from past experience!!

James

always a good move i reckon , i am not so sure it is pertinent here but ......... good advice anyway

[John S]

Thanks for all the replies trying to help.
First I ran adaware and yes there is an improvement but not much.
Second I fitted an Ethernet card a year ago with (no change in speed)when the overloaded Cwmbwrla router threads were rampant.
I already have Norton firewall running which I know slows my system down but now the virus spreaders have switched their attention to Windows ME from XP I had no alternative.
I dont want to sound controversial but it seems that some users want to stop the 1GB cap which I dont think Ive ever exceeded so I feel Im entitled to complain when the service slows down to a crawl.

John.

[threadbare]

Originally Posted by John S

I dont want to sound controversial but it seems that some users want to stop the 1GB cap which I dont think Ive ever exceeded so I feel Im entitled to complain when the service slows down to a crawl.

John.

we still haven't established whether this is a service issue or a pc issue. If you were on an oversubbed ubr your speed would not be any worse that when you were on 150K. As Pem pointed out your ubr remains the same so the bandwidth available also remains the same.

[Chris W]

Originally Posted by John S

Thanks for all the replies trying to help.
First I ran adaware and yes there is an improvement but not much.
Second I fitted an Ethernet card a year ago with (no change in speed)when the overloaded Cwmbwrla router threads were rampant.
I already have Norton firewall running which I know slows my system down but now the virus spreaders have switched their attention to Windows ME from XP I had no alternative.
I dont want to sound controversial but it seems that some users want to stop the 1GB cap which I dont think Ive ever exceeded so I feel Im entitled to complain when the service slows down to a crawl.

John.

my offer still stands for me to check the subscription on your ubr, then we can have some evidence about what the problem is, rather than speculating!

chris

[John S]

I can assure you that the service is most certainly not up to 4 times faster which is what NTL advertise.
Can you tell me about the status of the Cwmbwrla router.
I did some tests which varied from 520k to 620k when the connection seemed to be reliable but overall it seemed little faster than 150k and never froze. So if that continues to be my experience then I shall downgrade.
Speed tests to my mind are unrealistic and do not reflect real surfing speeds, NTL reccommend one and not another.
There was no problem before I upgraded now Email is half the speed it was last month, where is the test for that. What is the speed when the system slows down freezes and ends the test.
As I said I have no problem logging on but sometimes things slow down to a crawl so I will do a a series of tests at different times of day for the next few days.

John.

[Chris W]

Originally Posted by John S

Can you tell me about the status of the Cwmbwrla router.

there are different channels on your router, and without specific information about which you are using, i will not be able to give you any useful info about the UBR.

if you pm me your mac address of your modem i can check it for you because i am at work at the moment, otherwise there is not much i can tell you i'm afraid!

chris

[paulyoung666]

Originally Posted by John S

I can assure you that the service is most certainly not up to 4 times faster which is what NTL advertise.
Can you tell me about the status of the Cwmbwrla router.
I did some tests which varied from 520k to 620k when the connection seemed to be reliable but overall it seemed little faster than 150k and never froze. So if that continues to be my experience then I shall downgrade.
Speed tests to my mind are unrealistic and do not reflect real surfing speeds, NTL reccommend one and not another.
There was no problem before I upgraded now Email is half the speed it was last month, where is the test for that. What is the speed when the system slows down freezes and ends the test.
As I said I have no problem logging on but sometimes things slow down to a crawl so I will do a a series of tests at different times of day for the next few days.

John.

but then i can assure you that i get a solid 70k/s dl speed which is more than 4 times faster

[John S]