[Update] ALL 20>30Mb upgrade discussion - Page 94

vmfriend · 04-02-2011, 20:23

I did ask them if they may have sent the wrong config file (ie 20mb instead of 30mb) but he said no, do i ring the activation line again ?

Ah maybe i should wait then if there can be a delay ?

Am i looking at the right thing in the hub ?

Primary Downstream Service Flow
Downstream(0)
SFID 11631
Max Traffic Rate 20480000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 13663
Max Traffic Rate 2080000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

muppetman11 · 04-02-2011, 20:24

Quote:

Originally Posted by jtaylor06

It took me about 10 minutes after the call to get 30Mb
Had to reboot a few times, before it actually downloaded the Config.
You will know once you've got it as the hub resets itself and starts up again.

And the top light goes from green to blue.

Chrysalis · 04-02-2011, 20:26

if the top light turns blue then thats a good sign, green means its still on the legacy network.

Peter_ · 04-02-2011, 20:26

Quote:

Originally Posted by vmfriend

I did ask them if they may have sent the wrong config file (ie 20mb instead of 30mb) but he said no, do i ring the activation line again ?

Max Traffic Rate 20480000 bps 20Mb config
t

You will have to call technical support as you are online.

vmfriend · 04-02-2011, 20:27

The top light is blue :-(

jtaylor06 · 04-02-2011, 20:28

Quote:

Originally Posted by muppetman11

And the top light goes from green to blue.

Haha, I never knew that.
Good tip!

Peter_ · 04-02-2011, 20:32

Quote:

Originally Posted by vmfriend

The top light is blue :-(

But you have the wrong config and need to call in.

vmfriend · 04-02-2011, 20:33

What do i ask, them to re-send the 30mb config file ?

Bugger - i am going to call them now.

jtaylor06 · 04-02-2011, 20:37

Quote:

Originally Posted by vmfriend

What do i ask, them to re-send the 30mb config file ?

Bugger - i am going to call them now.

Yes

Peter_ · 04-02-2011, 20:38

Quote:

Originally Posted by vmfriend

What do i ask, them to re-send the 30mb config file ?

Bugger - i am going to call them now.

As you are not on the correct speed they will have to fix it for you, so basically Yes.

vmfriend · 04-02-2011, 20:42

Technical support is 150 from a Virgin phone right ?

Peter_ · 04-02-2011, 20:43

Quote:

Originally Posted by vmfriend

Technical support is 150 from a Virgin phone right ?

That will get you there but support is 151 for speed.

Chrysalis · 04-02-2011, 21:02

0800 activation number is a good one no call queues menus etc. and this is from where I sit an activation issue.

08009539500

vmfriend · 04-02-2011, 21:02

Ok i spoke to a nice guy in Scotland, he obviously tried something because the hub rebooted, however he said my account shows a pending upgrade from 20mb to 30mb which should be done by tomorrow.

I assume i just have to wait now.

Peter_ · 04-02-2011, 21:05

Quote:

Originally Posted by Chrysalis

0800 activation number is a good one no call queues menus etc. and this is from where I sit an activation issue.

08009539500

He is already activated though so they would just transfer him which is not a good customer experience as you want the correct department first time.

But a good number to post anyway for people wanting to activate their kit.

---------- Post added at 20:05 ---------- Previous post was at 20:04 ----------

Quote:

Originally Posted by vmfriend

Ok i spoke to a nice guy in Scotland, he obviously tried something because the hub rebooted, however he said my account shows a pending upgrade from 20mb to 30mb which should be done by tomorrow.

I assume i just have to wait now.

Why did the previous agents not see that it makes you wonder, if still the same in the morning call again.