[Merged] BB Speed Upgrades

[samuelnw53]

Forgive me if i sound confused, but i had my pace box replaced a few weeks ago with a samsung the engineer said i was upgraded, but my speed is still the same.i am in Darwen does anyone know when the speed is supposed to go up or if it has gone up there is somthing wrong with my setup?

[BBKing]

Admittedly, Bulldog is only an option for certain ADSL customers, and the 4 Meg connection is only an option for those in Central London (at the moment), but with Cable & Wireless currently pumping £85 million into them, they are looking to expand.

The original comment was about ntl 'catching up the competition'. I was referring to the 'standard' broadband offerings from ntl, TW and the DSL companies, which by far the most people are on, and which has been upgraded by TW, then ntl and we're still waiting on DSL (and in my case wondering if a switch to TW might be a good idea).

samuelnw53 - the STB service has not been upgraded for 1.5Mb anywhere in the country, merely having a box swap out doesn't mean anything.

[PC_Arcade]

Originally Posted by scastle

If ox4 has been upgraded, it's entirely possible your modem didn't get the updated config file. They can ensure it's sent. If need be, they can also send an engineer out to have a look at it.


Also, have you tried rebooting the modem?

I've been told by BBking that OX4 has NOT been upgraded. I have rebooted my modem but that has (obviously) made no difference.

My problem is that NTL are unaware that my area has not been upgraded and I cannot convince customer services that I haeven't been upgraded so therefore can't get any sensible advice from CS about when the upgrade will happen as they refuse to believe I haven't been done already

[LostintheNW]

All I want to know is when are the STB users going to be upgraded?

And to whoever stated I am paying £37.99 for the 1mb service I subscribed to yes I am however the 1mb service is no longer available and has been upgraded to 1.5mb so by rights I should be on that speed, if not then NTL should reduce the cost of the 1mb service and offer that at a lower price

If I could go with any other cable company I would, Telewest managed to upgrade their network in a short period of time...NTL announced this 6 months or so ago and its still going on...Telewest announce it and bam within 2 weeks every area is upgraded.

Although there are not any ADSL companies that offer 750 or 1.5mb services there are cetainly many that offer a lot faster.

Bring on the day this shambles known as NTL ends up being bought out by a company that can actually run a proper service and listen to what their customers have to say instead of pretending to and then doing nothing about it.

Just one question to anyone who works at NTL - why announce and upgrade you are nowhere near ready for?

Just amazes me how our cable system is actually meant to be better than the one in the USA yet they can have their speeds up left right and centre no hassle, while us poor sods here can't even have that done without no end of trouble.

[orangebird]

Originally Posted by LostintheNW

All I want to know is when are the STB users going to be upgraded?

October

And to whoever stated I am paying £37.99 for the 1mb service I subscribed to yes I am however the 1mb service is no longer available and has been upgraded to 1.5mb so by rights I should be on that speed, if not then NTL should reduce the cost of the 1mb service and offer that at a lower price

No, £37.99 is the price for 1meg. The extra 500 is for free.

If I could go with any other cable company I would, Telewest managed to upgrade their network in a short period of time...NTL announced this 6 months or so ago and its still going on...Telewest announce it and bam within 2 weeks every area is upgraded.

How many customers and seperate networks does ntl have compared to Telewest???? You can't compare.

Although there are not any ADSL companies that offer 750 or 1.5mb services there are cetainly many that offer a lot faster.

Bring on the day this shambles known as NTL ends up being bought out by a company that can actually run a proper service and listen to what their customers have to say instead of pretending to and then doing nothing about it.

ntl won't get bought out, so don't waste your time hoping.

Just one question to anyone who works at NTL - why announce and upgrade you are nowhere near ready for?

Plenty of people have already had their (free) upgrades. ntl also stated ages ago that those with stbs won't be getting their (free) upgrade til October. What's the problem?

ust amazes me how our cable system is actually meant to be better than the one in the USA yet they can have their speeds up left right and centre no hassle, while us poor sods here can't even have that done without no end of trouble.

Well, we're not in America are we.

[BBKing]

I've been told by BBking that OX4 has NOT been upgraded

I don't think you have - AFAIK I said that some areas are held back until upgrades are complete. I've not actually got the information to make any definitive statement about OX4 (I don't know which CMTS OX4 is on, to be specific). Apologies if I've misled you.

One final word as I don't think I'll be coming back to this thread till the STB upgrade.
On ADSL they'd charge me to upgrade my speed. On ntl that would be free. It's not universally greener on the other side.

[Stuart]

Originally Posted by orangebird

No, £37.99 is the price for 1meg. The extra 500 is for free.

So, if a new customer in any area (not just those that allow Broadband through the STB)should want a 1 Meg connection rather than a 1.5 meg connection, they can specify this? If not, then, regardless of what NTL say, the price is for 1.5 Meg.

[LostintheNW]

Orangebird how can the extra 500 be for free when there is no 1mb connection anymore, you cannot even sign up for that service - £37.99 gets you 1.5mb according to NTL - care to explain where this extra 500 for free is then? that would seem to suggest that it should be a 2mb service.

We might not be America but considering their cable networks are older and crapper than ours, seems strange they can have triple our speeds and more.

And what makes you think NTL will never be bought out? can happen quite easily if someone wishes to invest or take over.

Also I am aware the date given is October, but thats not a date thats simply a month of the year (although given NTLs track record they wont specify what year). Someone more sensible can you actually give a date?

[PC_Arcade]

Originally Posted by BBKing

I don't think you have - AFAIK I said that some areas are held back until upgrades are complete. I've not actually got the information to make any definitive statement about OX4 (I don't know which CMTS OX4 is on, to be specific). Apologies if I've misled you.

No, sorry if I misunderstood, however, doesn't "some areas are held back until upgrades are complete" mean that as my area is being held back, that it has not been upgraded?

[Stuart]

Originally Posted by PC_Arcade

No, sorry if I misunderstood, however, doesn't "some areas are held back until upgrades are complete" mean that as my area is being held back, that it has not been upgraded?

In fairness to BBKing, I thought he said he didn't know anything about OX4 (ie whether upgraded or not).

[orangebird]

Originally Posted by LostintheNW

Orangebird how can the extra 500 be for free when there is no 1mb connection anymore, you cannot even sign up for that service - £37.99 gets you 1.5mb according to NTL - care to explain where this extra 500 for free is then? that would seem to suggest that it should be a 2mb service.

When there was 1mb, the price was £37.99. When the extra 500k was announced, it was for free. Is that not right?

We might not be America but considering their cable networks are older and crapper than ours, seems strange they can have triple our speeds and more.

I have no idea what the state of the american bb networks are like (and frankly nor do I care as I don't live there) so I cannot comment..

And what makes you think NTL will never be bought out? can happen quite easily if someone wishes to invest or take over.

And you think nayone with an ounce of business acumen would want to buy out a company with over $6bn of debt? OK then...

Also I am aware the date given is October,[ but thats not a date thats simply a month of the year (although given NTLs track record they wont specify what year). Someone more sensible can you actually give a date?

If ntl give a definite date in October, and then something goes wrong, they'll get a slating for it.

Damned if you do, damned if you don't

I'm sure there's plenty of people more sensible than me on here, but I'm damn sure they wouldn't be able to give you a date either.....

[LostintheNW]

Ok if the 500 is for free, how come I don't get it? at the moment I am paying £37.99 for a 512k service then judging by your argument.

NTL will always be damned as they are biggest pile of crap to ever grace this country - never have I seen such a shambles of a company attempt to run a business, quick take your money but slow to give anything back.

Well if £37.99 is the price for the 1.5mb service (and thats accorind to NTLs website) can someone please let me know the price for the 1mb service then that I am currently on as its still unfair that us on the STB service have to pay as much as those on a SACM who are on the higher speed.

[orangebird]

Originally Posted by LostintheNW

Ok if the 500 is for free, how come I don't get it? at the moment I am paying £37.99 for a 512k service then judging by your argument.

No, I wasn't arguing anything, and I'll give you the benefit of doubt that you're not being deliberately difficult and argumentative......

I pointed out the fact that the price of 1meg went up to £37.99 in June. You have a 1meg service, which you are paying £37.99 for.

A little while after the price rise, ntl announced FREE upgrades to their BB services. They have also since announced that stb bb'ers won't get their FREE upgrade til October. What exactly is it you don't understand about that?

NTL will always be damned as they are biggest pile of crap to ever grace this country - never have I seen such a shambles of a company attempt to run a business, quick take your money but slow to give anything back.

Indeed, and there will be pleny who agree with you. However, there will be plenty that don't

Well if £37.99 is the price for the 1.5mb service (and thats accorind to NTLs website) can someone please let me know the price for the 1mb service then that I am currently on as its still unfair that us on the STB service have to pay as much as those on a SACM who are on the higher speed.

Refering to and leading on from my first paragraph on this post, since the successuful reception of the 1.5mb service, this has now replaced the 1meg service. Which should be coming to an stb near you in October , but for now you are paying exactly what you signed up for, 1meg, to include are prices rises thereafter.

[LostintheNW]

At the end of the day I don't know why they cannot say when in October, I have been told numerous times it will be the 1st only to find out on here that will not be happening. They managed to do that with the SACM using the postcode checker as it stated my area was done in August.

Even so the price went up to £37.99 they also announed the speed was going up and that for £37.99 you get 1.5mb. I don't have a 1.5mb service as of yet so therefore should not be paying that amount as you can no longer subscribe to a BB speed of 1mb. NTL are quick to shove up prices on the tv packages and make sure you end up paying that as soon as possible, yet they are not quick in giving out the refunds.

Look at it from my point of view - no SACM constantly told can't have one, if I do have one (if they ever say I can, as different people tell me different things and I dont really want one!) all the direct debits have to be changed which is a ball ache to be honest - paying £37.99 like other people on the top tier of BB speed from NTL yet the majority are actually getting a faster service.

At the end of the day regardless of the size of the network, Telewest did a wonderful job, and as usual NTL do the pants job. At this moment in time I believe the £150 plus a month that is currently paid to NTL can be given to some other nice companies who actually attempt to deliver a service aimed at the consumer

And not arguing but I never did actually sign anything for BB, when it became available in the Manchester area I called up, it was added to the box I provisined the box, no terms or conditions were displayed and voila BB was mine. The only thing that was said to me on the phone was that it was a 12 month contract (which I am way way way past now) and I couldn't cancel without paying the extra months in that time.

[Stuart]

Originally Posted by orangebird

When there was 1mb, the price was £37.99. When the extra 500k was announced, it was for free. Is that not right?

IIRC, the prices rose shortly before the announcement (a month or so), so whether the bandwidth increase is actually free is debatable, although it's not being directly charged for.

I have no idea what the state of the american bb networks are like (and frankly nor do I care as I don't live there) so I cannot comment..

I know a few people over in America, and they all say that depending on who you go with, the cable networks over there are either better or worse than here.

And you think nayone with an ounce of business acumen would want to buy out a company with over $6bn of debt? OK then...

They might. Depends if they think that purchasing NTL and either keeping it trading, or moving customers to their own service and shutting NTL will generate more than $6 billion.

If ntl give a definite date in October, and then something goes wrong, they'll get a slating for it.

Damned if you do, damned if you don't

Actually I do agree with the statements here.