New STM/Virgin traffic managent confirmed - so that's why it's slow!

[Mekes82]

Hi all, just signed up here.

What the hell has happened to my internet service over the past year? Virgin Media have completely ruined what used to be a great service, Ive taken a couple of low blows from them since they took over but this latest one finally has me ready to accept the hassle and change my phone and internet providers.

Im on the 20mb service and pretty much for the last 4 days I have been getting an average of 5mb 24/7. At first I thought they were maybe working on some technical issues and this is quite funny, maybe optimizing the service so that it might run a little better. Then I check here (I always end up here trying to find out about why the service is bad) and find this news. It really is the end of the line for me, Im jumping ship on this bad internet service. They've spent all of their money advertising for new customers whilst slowly destroying our once great service. Unacceptable.

Ive always been on the cable line, never had a DSL connection so I guess I'll be in the 'other isp' section asking a few questions tomorrow.

*Another angry VM customer*

God I miss Blueyonder.

[pip08456]

VM have completely lost the plot with the original customer base be it NTL TW etc. However I have had a good result for a month. They've knocked £9.00 off my monthly bill if I stay with them for the next month (Discount permanent!)

Could be because I sent them an email threatening to leave because of STM and they were in breech of the original T's&C's

They have been told and accepted that if the service doesn't improve in the next 30 days I'm off to a new ISP.

If I stay with them (if they improve) I can keep the £9.00 discount.
Does that mean that all the years I've been with my cable company (ninex,c&W ntl,VM) I've been overcharged?


I've NEVER had a problem until VM took over and I've always paid for the premium service.

They are on a 30 day countdown!

---------- Post added at 00:53 ---------- Previous post was at 00:44 ----------

Originally Posted by Jelly

icsys, Virgin do not place any limits on the amount of data that can be downloaded. If you download a file or files non-stop for an entire month your connection will still work and no extra fees will go on your monthly bill. That is what an unlimited connection is.

As for your complaint about STM, it is in the small print and you agreed with it when you signed up.

I seem to remember an actress by the name of Uma Thurman saying someting like "You can download me as many times as you want" but I could be wrong! Having said that she did NOT say it would mean that my B/W would be throttled!

downloading 2400 KB/s here, no problems - sorry

[pip08456]

Originally Posted by homealone

downloading 2400 KB/s here, no problems - sorry

I can do this at this time of night!

[Jelly]

Originally Posted by pippincp

I seem to remember an actress by the name of Uma Thurman saying someting like "You can download me as many times as you want" but I could be wrong! Having said that she did NOT say it would mean that my B/W would be throttled!

I seem to remember that VM place no limits on data transfer, only speed. The data is still getting to you and you aren't being charged extra.

[Mekes82]

But that seriously affects online gaming. I didnt even know anything was up until I tried to play some online fighting games and got extremely poor ping tests for a server that I usually get around 13-15ms ping from. For the last week Ive been averaging around 25-60. I got around the 60 mark a few times, Id only ever get it that bad if I had a whole bunch of torrents running, but everything was clear. Regardless of my ping with this server, lately a few minutes after playing and the whole thing would go rubbish, skipping all over the place and leaving the whole thing unplayable.

Thats when it becomes a little to much for me. Ive been using that gaming service for years on the same server, and Ive never gone higher than 15ms, ever. I can learn to live with a download limit, it was annoying but I got over it. But when I cant do simple things like online gaming and it even has webpages loading much slower than usual, its to much of a step down and nowhere near worth the £35 odd that I pay for it every month.

I really am so disappointed with the service. I spend a lot of time online and when Telewest were in control it was without a doubt the damn best ISP about. Virgin do seem intent on spending X ammount of money on advertising for new customers whilst giving the middle finger to their loyal customer base. Well Im not staying loyal for any longer! Ive havent been on the internet through a phone line since the dial-up days but I guess it is time to give that a try again. BE seem to be a popular choice and a website that I found seems to think that I am 700m real line distance from my exchange, so hopefully I can find the kind of service I want elsewhere. And like I said in my other post I have been lurking here for a while without an account. Do any of you remember that website bulldog hell? This place seems quite similar but for the Virgin service, since Virgin took over. (No offence to the actual website, I think it is great.) Just noting that there are a LOT of unhappy Virgin customers!

[Mekes82]

5mb at the moment, havent downloaded a thing all day, just browsed a few sites. Tried to do some online gaming and it was awful. Screw this.

[Jelly]

Online gaming on a 5Mb connection is anything but awful unless you're trying to stream the entire game.

[DipsTheOne]

Being capped @ 1mb when i should have 4mb and playing cod4 (call of duty 4) is what can i say dam right stupid more lag then the local prison's put together totally un called for I dont download and if i do its only for patch's Im a gamer not a torrent user this is toally unfair why I should suffer becouse some peeps want freebies such has film's porno's games etc, from there torrent sites.

VM get ya ACT together or Im gone

NTL why did you sell the that PRAT Branson pickle HEAD moffo
all i can say is F.U.B.A.R.....................................

Seems VM are sending out more letters:-

http://www.cableforum.co.uk/article/...sage-customers

[Sirius]

Originally Posted by Mick

Seems VM are sending out more letters:-

http://www.cableforum.co.uk/article/...sage-customers

What a complete and utter joke this service is becoming.

STM for daring to use your connection.
Port Throttling (Coming soon to Bittorrent and News)
Phorm Spyware (Selling your data to a dodgy Spyware company)
Threatening letters about your usage
Veiled threats of £130 charges by other companies in the above letter (could that be coming soon ?)

When 50 meg is released what is the bloody point when you will not be able to use the sodding thing for fear of having you browsing sold, your speeds dropped, and then port throttled. I knew VM was in trouble money wise but i never thought they would become bloody AOL in another form.

Please for Gods sake bring back Ntl.

[ynwa]

This ISP is becoming a joke.

[mcgeezer]

Originally Posted by Sirius

Port Throttling (Coming soon to Bittorrent and News)

When they start port throttling news on port 80, that's when I'll be downgrading my service to the lowest tier until then I'll continue to schedule downloads during the night.

VM are still better than the competition IMHO.

[ceedee]

Originally Posted by mcgeezer

When they start port throttling news on port 80...

You mean ports 119/433, don't you?

[Sirius]

Originally Posted by mcgeezer

When they start port throttling news on port 80, that's when I'll be downgrading my service to the lowest tier until then I'll continue to schedule downloads during the night.

VM are still better than the competition IMHO.

From what i can figure out its type and port of traffic so if your News is on 119 or any other port they will just throttle that TYPE of traffic no matter what port . So i am led to believe.