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NTL Not interested in long standing customers
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Old 02-12-2004, 21:45   #121
dragon
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Re: NTL Not interested in long standing customers
heres my take on the situaton

I think NTL should offer existing customers who are out of their minimum contract period discounts to get them to stay such as those that new customers get HOWEVER only if the customer agrees to be locked into a 12mnth contract

that way the customer is happy because they are paying less and NTL are better of becuase now they have kept the customer for another year.


I had a simular situation with vodafone where i phoned up to cancell my contract as i was going to use 3pay and i've ended up with a new mobile, more mins and some free texts but i also agreed to be locked in to the contract for another 12months which doesnt bother me any because theve offerd a good service all the time ive been with them.

so now they know i will be a customer for another 12months and im happy because im getting a good deal.
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Old 02-12-2004, 21:58   #122
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Re: NTL Not interested in long standing customers
Quote:
Originally Posted by dragon
heres my take on the situaton

I think NTL should offer existing customers who are out of their minimum contract period discounts to get them to stay such as those that new customers get HOWEVER only if the customer agrees to be locked into a 12mnth contract
Said that pages ago!

Quote:
Originally Posted by dragon
that way the customer is happy because they are paying less and NTL are better of becuase now they have kept the customer for another year.
Makes good business sense to me.


Quote:
Originally Posted by dragon
I had a simular situation with vodafone where i phoned up to cancell my contract as i was going to use 3pay and i've ended up with a new mobile, more mins and some free texts but i also agreed to be locked in to the contract for another 12months which doesnt bother me any because theve offerd a good service all the time ive been with them.

so now they know i will be a customer for another 12months and im happy because im getting a good deal.
Sums it all up really-are you listening ntl!?
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Old 03-12-2004, 07:12   #123
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Re: NTL Not interested in long standing customers
dragon I agree.
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Old 03-12-2004, 13:24   #124
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Re: NTL Not interested in long standing customers
I also agree...

There is never any harm in trying to get a discount, however, if one is not available, you always have the option of changing supplier/cancelling and re-purchasing.

The most obvious (to me) answer for NTL is to offer the same deal, providing you take on a new 12 month contract.
The fact that they don't do this is annoying, but no different to any other business.

in summary (my opinions ) there is never any harm in trying to get a discount, and if you fail, then there is still no harm done.
If you are unhappy, change supplier (even if it is to the same supplier )
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Old 03-12-2004, 14:18   #125
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Re: NTL Not interested in long standing customers
Quote:
Originally Posted by zovat
The most obvious (to me) answer for NTL is to offer the same deal, providing you take on a new 12 month contract.
The fact that they don't do this is annoying, but no different to any other business.
CS did for me, free phone rental for the next year provided I keep CATV or BB for the next year.
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Old 03-12-2004, 23:10   #126
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Re: NTL Not interested in long standing customers
SMHarman the problem is that isn't the company policy you was just lucky you got someone on the other end of the phone who has common sense. For a start customer turnover has admin costs(for account setup/deletion) and engineer costs (for installs) whilst giving an existing customer discount in return for new 12 month tie in is a lot more efficient and keeps the customer happy. I dont buy the excuse other companies do it so why cant we, why not be different and be good.
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Old 03-12-2004, 23:18   #127
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Re: NTL Not interested in long standing customers
Quote:
Originally Posted by Chrysalis
SMHarman the problem is that isn't the company policy you was just lucky you got someone on the other end of the phone who has common sense. For a start customer turnover has admin costs(for account setup/deletion) and engineer costs (for installs) whilst giving an existing customer discount in return for new 12 month tie in is a lot more efficient and keeps the customer happy. I dont buy the excuse other companies do it so why cant we, why not be different and be good.
Fair point, the person at the other end of the line would also have seen that in the 4 years I have been a customer I have spent less than £1 on telephone calls from the NTL line, indicating how superflous it is to my needs (I have BT ISDN to home).
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