VIP/VIP+ New and Improved VIP Package

[Pubmaster]

Originally Posted by BenMcr

There is no way to avoid being put on a new 12 month contract when going onto VIP 50

But at the same time, why should i have to take out a new contract to get my price DOWN to what i should have been paying for the last nine months?

[BenMcr]

It's your responsibility to check what package you are on. If you ordered VIP 50 and weren't put on it, then it would have been obvious from the start as the price would have been higher in the contract you were sent than it is advertised at

VIP 50 is at least 12 months for everyone (18 months for new customers because of the six month deal on at the moment). There is no way around this

So it's your decision now. Go on VIP 50 or don't

[Pubmaster]

O.K. cheers for the help Ben, will have a word again with them tomorrow, but if i get someone like tonight it will only end in one way.

[dazed&confused]

Just talked to a very helpful lady in CS re bill
I'm currently on VIP50 plus an additional V+ box
My Current charge is £ 110.55 plus £ 2.05 caller display
She confirmed that from nest Wednesday (TIVO DAY)
My bill will reduce to £ 105.60
Sounds good to me

[TMLeafs]

Originally Posted by dazed&confused

Just talked to a very helpful lady in CS re bill
I'm currently on VIP50 plus an additional V+ box
My Current charge is £ 110.55 plus £ 2.05 caller display
She confirmed that from nest Wednesday (TIVO DAY)
My bill will reduce to £ 105.60
Sounds good to me

So 3 boxes or just two v+ boxes

I was told 107.55 for VIP50 with three boxes two V+ and a Tivo

[Andori]

Bit of a dumb question, but what exactly is included in the VIP package, and what should the normal prices be.

I'm currently on VIP20 (afaik) and from my last bill have:
Line Rental
Talk International
Talk Mobile
Talk Unlimited
Caller Display
TV XL
1 Addtional V Box
V HD Box
V+ HD Box
Broadband XL(20)
Movies 4, Movies 5, Sports 1, Sports 2.

Which was costing me £94.45. I know caller display is not part of the VIP package. The extra box bit is a bit confusing, but think it works out at the right price (I have 2 boxes toatal, a V+ and a V HD).

I've just opted to upgrade to VIP50 with TiVo, and will keep my V+ and lose the V HD. For this I was originally quoted £100.55 and then the lady said it would be £105.60 with my caller display. From the TiVo mail yesterday, I get the impression that I could have just upgraded to TiVo (on VIP20) for £3/month, or go to VIP50 with TiVo for £100.55 a month (and would then have to add the extra £2.05 for caller display). I was also quoted £149.95 and £30 activation fees for TiVo and 50 meg BB.

[BenMcr]

The first quote you got for VIP 50 was correct, as are the activation fees

[dazed&confused]

Originally Posted by TMLeafs

So 3 boxes or just two v+ boxes

I was told 107.55 for VIP50 with three boxes two V+ and a Tivo

2 V+HD boxes , will become 1 Tivo & 1 V+HD

[Mad Bee]

I must be crazy.

At the moment I've got XL TV L BB and M phone but have just upgraded to VIP50 and a Tivo box.

Just a small increase in my monthly fee!!!

Price is £105 for six months and then £111.

[BenMcr]

Er, VIP 50 with TiVo is £100.55 unless you got extra STBs?

[Mad Bee]

Originally Posted by BenMcr

Er, VIP 50 with TiVo is £100.55 unless you got extra STBs?

At the moment I've only got a V+ box. The woman said I can keep that for no extra cost.

[devilincarnate]

Originally Posted by Mad Bee

At the moment I've only got a V+ box. The woman said I can keep that for no extra cost.

As Ben says then it should be £100.55 per month.

[Mad Bee]

Originally Posted by devilincarnate

As Ben says then it should be £100.55 per month.

OK cheers.

I'll give them another call.

[devilincarnate]

Originally Posted by Mad Bee

OK cheers.

I'll give them another call.

Let us know how you get on?

[Mad Bee]

Originally Posted by devilincarnate

Let us know how you get on?

Been told that's the £105.55 is correct.