VIP/VIP+ New and Improved VIP Package

[trickytree]

Originally Posted by passingbat

I seem to remember VIP had a couple of extra phone goodies, such as discount on international calls. Is that no longer the case?

And maybe the biggest thing is a second box which he does not mention he has.

[Podgey2011]

Hi there, I have pre-registered for the VM TiVo and am eagerly awaiting the launch, but feel that I will be required to pay the full £149 for the box + £40 installation. Even though the package I have amounts to over £70 per month, without Sky Sports and Movies.

I have XL TV, XL Broadband (20meg), XL Phone including Talk Mobile and International. I also have the V+ HD box and a second standard V box, I signed up for this package back in June 2008 after a flyer came through the door but only recently found out that I was being charged £10 per month for the use of the V+ Box, so was wondering if anyone can shed any light on what I might have to pay for the privilege of s TiVo box.

[BenMcr]

Sounds like you have XL Plus. It's basically VIP without Sports and Movies.

The £10 V+ fee is taken into account within the bundle price so you aren't actually paying it

There has been no mention of XL Plus in any no TiVo fee offer, so it's likely the bundle price would raise £3 a month

[TMLeafs]

Currently have VIP 50 plus extra V+ Box

Currently charged 117.05 for service charges is this correct? I keep seeing people posting here saying their getting the 3rd v+ box for 6.50 a month.

[dazed&confused]

Hi
I'm on VIP50 with 2 V+HD boxes with Movies, Sports, and 1 box enabled for HD.
Having Tivo installed on the 20th, which will replace one of the V+ boxes.
Giving me Tivo plus 1 V+
Could someone confirm what I should be paying per month ?
( Good old Ben )

[BenMcr]

Er, I think it would be £107.55 as I think they are also getting rid of the £10 V+ HD fee on VIP as part of the changes with TiVo

If not it would be £117.55 (which is what you should be paying now)

[allron]

I have just booked my upgrade to the TIVO 1TB on the VIP50 being done on 13/4/10

I currently have the VIP 20 package with an additional V+ box and the HD movies on my main HDD box this is costing me £112 per month .

The new set up is costing

Activation £149.99
Monthly payment £115.00

This include the instalation, the resitiing of my old VIP HDD box as my second box and the removal of my existing second V+ box.

My Modem is being replaced as well to give the 50mb connection also included in the above costs.

I also confirmed that my contract is not extended to a new one so is still a 30 day rolling contract and not a new 12 month or 18 month contract .

My phone number , email account, addresses and services will not be changing except for the faster Broadband connection .

[Digital Fanatic]

Originally Posted by allron

I have just booked my upgrade to the TIVO 1TB on the VIP50 being done on 13/4/10

I currently have the VIP 20 package with an additional V+ box and the HD movies on my main HDD box this is costing me £112 per month .

The new set up is costing

Activation £!49.99
Monthly payment £115.00

This include the instalation, the resitiing of my old VIP HDD box as my second box and the removal of my existing second V+ box.

My Modem is being replaced as well to give the 50mb connection also included in the above costs.

I also confirmed that my contract is not extended to a new one so is still a 30 day rolling contract and not a new 12 month or 18 month contract .

My phone number , email account, addresses and services will not be changing except for the faster Broadband connection .

to the forum too

[Gill72]

Just looked at the small print on the email I received and it says on the bottom that there will be a £30 one off activation charge for upgrading from 20mb to 50mb, so I assume I'll have to pay £179.95 total activation fees.

---------- Post added at 17:55 ---------- Previous post was at 17:36 ----------

Originally Posted by allron

The way i read the £30 activation fee to 50mb says "up to 20MB " i asked when i was upgrading today from 20 to 50 and was told that the only additional charge for moving to the Tivo 1tb on VIP50 was £149.99 which would be charged to my next bill , i confirmed all the charges at the end of the call and was assured that all i would pay for upgrading to VIP50 with HD movies and instalation and keeping my HDD Box as my second box was £149.99 .

So i presume the wording can be read as " upto but not including 20MB " from what i was told by the person who handled my upgrade as she did ask me to hold while she checked it all and my question about the contract not being renewed and remaining on a 30day rolling contract and not a new 12 month one .

Maybe one of the nice Virgin Media staff who post on these forums can clarify that if we are upgrading from VIP20 to VIP50 whether we do or don't have to pay the £30 additional charge along with the £149.95 TIVO activation charge. Much appreciated, thank you.

[jb66]

£30 charge is for 30meg. I thought there was no fee for 50meg vip

[Gill72]

Originally Posted by jb66

£30 charge is for 30meg. I thought there was no fee for 50meg vip

Virgin TIVO email says in the small print "One off £30 activation fee applies if upgrading from up to 20Mb broadband to up to 50Mb broadband" so I assumed that meant upgrading from VIP20 to VIP50 would incur this charge but other people have said they aren't having to pay the extra charge. I didn't ask when I ordered the TIVO and wasn't told about the charge either so not sure if thats the case or not.

[TMLeafs]

Originally Posted by BenMcr

Er, I think it would be £107.55 as I think they are also getting rid of the £10 V+ HD fee on VIP as part of the changes with TiVo

If not it would be £117.55 (which is what you should be paying now)

Just changed to VIP50 with three boxes two V+ boxes and a Tivo Box. Asked how much it would be he said 107.55 I asked him to double check and said yup correct don't understand how changing a V box to a tivo box has saved £10 but I'm very happy if it is . Lets just hope they remember to move the sky premium channels to the tivo box lol

[Pubmaster]

Hi folks

Been having a read through these forums for a while {trying to keep up to date about Tivo}

While in this thread i had noticed that i seemed to be on a pretty crappy deal, there are people on here that seem to be getting a lot more than me for a lot less, my last three bills are £129, £129, £130 and i only have one v+HD box?

Decided tonight to give virgin a ring to queery why i am paying so much? always thought i was on vip50, turns out i'm not on vip50 you have to be offered it.

They explained to me that i can be put on the vip50 and it will only cost me £105 {saving me £25 a month} to which i told them that i am not very happy having been paying £25 a month extra for {what i believed} a vip50 package that i was never on.

When i asked them if they were going to sort this out, he said he would do it straight away but it would mean that i would have to take out a NEW 12 month contract {my tv contract is up in just over 2 months} i told them that there was no way that i was going to enter into a new contract knowing that i had been overpaying for the last nine months, to which he replied there was nothing he could then do.

Have had a look on sky, and for what i am paying, i could keep my broadband with virgin, take all of sky's tv, have 2 extra boxes and still pay less.

Going to sleep on it tonight, give virgin a ring again in the morning to ask them to put me on the vip50 {without a new contract} otherwise just drop everything from virgin down to a basic price for the next 2 months.

Not a happy bunny

[BenMcr]

Originally Posted by Pubmaster

Going to sleep on it tonight, give virgin a ring again in the morning to ask them to put me on the vip50 {without a new contract} otherwise just drop everything from virgin down to a basic price for the next 2 months.

There is no way to avoid being put on a new 12 month contract when going onto VIP 50

[hammeredspy]

hi guys

i've been reading the forums for a few months now and i need a question answerd.
i'm on vip 100 with 2 v+boxes 1 with prem hd and i just ordered tivo coming thursday replacing one of the v+boxes. right to my question i'm pay £120.05 is this the right amount i should be paying for the package that i'm on thankyou.