Superhub Virgin Business Superhub now has Modem Mode - Page 8

VirginPain · 31-03-2015, 14:47

Thank you ccarmock and rhyds,
In the end after spending to much time and over the phone with Virgin and trying to figure out how to have the Modem Mode working, I've end up to get 5 new IPs subnet.
now I've got 2 Draytek router working fine with static IP.

Shame it didn't worked as i thought

all the best

drsox · 31-03-2015, 14:53

Do you have the instructions to set up another router with the Multiple Static IP setup ?

rhyds · 31-03-2015, 15:08

Drsox: This is how we did it

On the sheet/document that VM give you with your Superhub IP, usable IPs and broadcast address, you should have your usable IPs and subnet mask.

To run two routers from the superhub, simply plug the second router in to one of the superhub's network sockets (we used a fibre link and a separate network switch for our install), and then set the WAN side up as you have done with the first router, but with one of your other usable IPs as the WAN IP (same subnet mask, same default gateway, same DNS) and it should just shift traffic.

VirginPain · 31-03-2015, 15:14

Hi drsox

Once you get the 5 IP sebnet, Virgin will release your Network IP, GW and Subnet mask, which in my case it’s 255.255.255.248, and Broadcast IP. Also they will give your Username and Password

This is what I did:

On the Super Hub got on Advance settings => Business Settings => Static IP Subenet. There you add your GW and net mask. Reboot the router.

Then on both routers you simply set a static IP using the rest of the IPs from Virgin, same netmask, but for GW I use the IP of the SH, in my case 192.168.10.1.

Hope this help

drsox · 31-03-2015, 15:14

No PPPoE / IPSec tunnel required with the auth details shown on the Business Hub ?

rhyds · 31-03-2015, 15:20

The superhub deals with all the PPPoE and IPSec work, your router then simply plugs in to it with the settings as described above by VirginPain.

VirginPain · 31-03-2015, 15:22

No, you will authenticate in the super hub under Cable Network Settings

sebyoung · 02-04-2015, 13:07

I'm glad I came across this thread. Last Friday we had the 50Mb Virgin Media Business service (with single fixed IP) installed and I could not understand why I couldn't get modem mode to function with our existing DrayTek Vigor 2860. Interestingly though I had already emailed Virgin Essentials and received this reply:

Quote:

With the single IP address the Hub's own router and wireless router are still operational, however, you can select modem mode and connect a third party router. On the third party router enter the PPP username and password in the L2TP section. Your firmware can then be viewed through SCV, layer 2.

The IP details are below:

IP Address xxx.xxx.xxx.xxx
PPP Username: xxxxxxxxxx@cable.vmbusiness.net
PPP Password: xxxxxxxx

I haven't seen this mentioned anywhere else online and I'm unable to get it to work, though I could have one of the settings in wrong. I did email them back, but 2 days later haven't had a response yet.

Are Virgin talking nonsense here? I will pay for the 5 IPs if absolutely necessary, but would prefer not to since we don't need them!

drsox · 02-04-2015, 13:16

I intend to go to site eventually and try and work out what this PPP l2TP stuff is about.. Can you even PPP and l2tp? Seems like their support department have got very confused over what you are supposed to setup.

PPPoE makes more sense to me.. l2tp doesn't.

sebyoung · 02-04-2015, 13:26

I'm not sure to be honest. On the L2TP settings for WAN2 on the Vigor it asks for Server Address and Gateway IP Address, but I'm not sure what these should be.

Ignitionnet · 02-04-2015, 15:17

Quote:

Originally Posted by drsox

I intend to go to site eventually and try and work out what this PPP l2TP stuff is about.. Can you even PPP and l2tp? Seems like their support department have got very confused over what you are supposed to setup.

PPPoE makes more sense to me.. l2tp doesn't.

The PPP session is encapsulated in L2TP to get from the CMTS to Virgin's BRAS.

PPPoE to the CMTS, which strips the 'oE' bit and puts the PPP session into its L2TP tunnel to the BRAS.

VirginPain · 02-04-2015, 15:18

I had the same problem and ended up to get 5 IPs. i've tried L2TP configuration on our Draytek 2820, but failed.
when i've asked Virgin to give me the GW and and Netmask, they responded that a single static IP comes on its own (not sure if that guy was right). tried to configure same IP for GW and and WAN using a 255.255.255.255 mask but there want not handshaking between the 2 side. also i wasn't so sure about the Server IP on the L2TP config page.
PPPoE works for authentication, but you get a dynamic IP which you cannot ping
with the 5 IP subnet it took me 5 min to setup 2 routers saving lots of time and stress from the Support side. hope this help

Ignitionnet · 02-04-2015, 15:20

Quote:

Originally Posted by sebyoung

I'm not sure to be honest. On the L2TP settings for WAN2 on the Vigor it asks for Server Address and Gateway IP Address, but I'm not sure what these should be.

You don't need this, just PPPoE as drsox says.

L2TP is used but it's not your problem

sebyoung · 02-04-2015, 15:52

Quote:

Originally Posted by Ignitionnet

You don't need this, just PPPoE as drsox says.

L2TP is used but it's not your problem

Thank you. Unfortunately PPPoE doesn't work either (the Vigor reports "No response from server side").

So I guess 5 IPs really is the only way to go?

qasdfdsaq · 02-04-2015, 16:53

Quote:

Originally Posted by drsox

I intend to go to site eventually and try and work out what this PPP l2TP stuff is about.. Can you even PPP and l2tp? Seems like their support department have got very confused over what you are supposed to setup.

PPPoE makes more sense to me.. l2tp doesn't.

PPPoE makes no sense to me, L2TP does. PPPoE makes sense on ADSL where it's (encapsulated) ethernet to the BRAS. VM doesn't give you an ethernet link to the VPN "server", the ethernet is terminated at the local CMTS, the remainder of the path being over VM's standard IP core.

---------- Post added at 16:53 ---------- Previous post was at 16:49 ----------

Quote:

Originally Posted by Ignitionnet

The PPP session is encapsulated in L2TP to get from the CMTS to Virgin's BRAS.

PPPoE to the CMTS, which strips the 'oE' bit and puts the PPP session into its L2TP tunnel to the BRAS.

I suspect you're wrong and the Superhub directly creates the L2TP tunnel itself.

This is because a) if it were PPPoE to the CMTS, then there would be no reason for the Superhub to be issued a public routablle DHCP IP on it's cable interface and b) There are both PPP(non-oE) and L2TP up/down messages in the Superhub's local event log.