VIP/VIP+ New and Improved VIP Package

[JPoll]

Originally Posted by Ben B

That's a heck of a lot of money to be going out in one month

It's less than I'm paying now and would be less than I'd be paying Vm's competition for similar services. I have a huge amount of services and I am willing to pay for them but see no reason to not want a bit better value. At £109 per month there's still good profit for Vm and leaves a barrier of affordability for people to call up retentions.

[kgollop]

I emailed Diane an hour or so ago about the Sport Only/Movies debate and this was the reply:

"Hi Kevin

I am happy to inform you that the £7.00 credit would cover the Sports and Movies.

Thanks Diane"


With regards what I would like included in the new VIP pack, I'd like included Premium HD channels for all HD boxes in the household for starters. Anything else would be a bonus to be honest. I think 50Mb broadband should be included as it's the flagship product, but I think the need for a modem upgrade might make this difficult. If they do add it, I can see it being optional with an install fee.

[spankysmagicpian]

Originally Posted by WibseyBry

Enjoying the discussion but not on VIP any more myself went down to XL I agree it was devalued but feel it always will be. You would all like the top tier broadband XXL 50 megs added but at the end of the year isnt 100 megs due to come out, followed by 200 then 400 in the future. Do you reduce the price of the present VIP pack create a new pack for 2011 including TIVO.

Just a thought, anyway big thanks to Big Red for all the info and nice to see Virgin doing some thing positve.

Same here Wibsey. I was on VIP plus 3 mobiles on Virgin so it was getting a bit daft paying out £150+ a month to Virgin. However...... if they threw in the 50Mb BB into the VIP pack I would consider moving back up

I don't have any need for a second HD box etc as the Sammy is connected to a 32" CRT. I do agree with others though that the Landline inclusions are frankly a waste of money for me e.g. Talk International etc.

[stormforce]

wots his e-mail address please(neil berkett)

[Ben B]

Originally Posted by stormforce

wots his e-mail address please(neil berkett)

burkett2k10@hotmail.com

[dajone]

I think there should only be 1 VIP package not 2 or 3 as has been suggested.There was and is only 1 so why make it more complicated.Just get the current VIP package correct add sky HD for no price increase that covers all V+ boxes.Anything more and personally i think they would start to increase the price which is the last thing i want.

[Big Red]

Originally Posted by dajone

I think there should only be 1 VIP package not 2 or 3 as has been suggested.There was and is only 1 so why make it more complicated.Just get the current VIP package correct add sky HD for no price increase that covers all V+ boxes.Anything more and personally i think they would start to increase the price which is the last thing i want.

In fact there was two VIP packs some time ago - the top VIP pack included Virgin Mobile.

[JPoll]

I think those that are wanting all the new services for the old price are highly unrealistic.

I'm really looking forward to seeing what any new VIP deals have to offer and in fact my suggestion for an Ultimate VIP deal would (hopeflly) soon be superceded by an even better one when the Tivo box launches.

Not to mention the anticipated jump in xxl bb from 50mb to 100mb.

[theslasher]

I posted in the other thread today and i recived a email from the lovley diane,my faith in virgin has grown again i left sky hd to return to virgin i had phone and broadband with them any way.
My only gripe was that i did not mind paying the extra for the prem hd it was just that they wanted £7 per box.
Diane infomed me they would pay for 1 of the boxes me the other and they was looking to improve the vip packages.
I have been with cable for over 10 years and may i say virgin has been the best they relly listen to there customers unlike sky.

[TheDon]

Originally Posted by JPoll

I think those that are wanting all the new services for the old price are highly unrealistic.

Not highly unrealistic when you remember that there's been £17 in price reductions that VIP hasn't seen.

All people want is the value that used to be there that has now been eroded away.

[Chad]

I'd be happy to drop TV choice and music on demand personally in return for the SKY HD package. In fact I don't really need Talk Mobile or Talk International either.

Adding 50mb broadband to any new VIP package wouldn't come cheap to Virgin, right? They'd need to provide new modems to everyone making the jump up from 20mb. If you want 50mb in the new VIP package, surely you'll need to pay the initial install. I'd be happier if they removed the upload / download restrictions from the 20mb broadband. Download as much as you want, whenever you want without 5 hours of speed limitation. Also a boost in upload speeds would be appreciated.

Does anyone know if Picture Box is actually popular with the customers, and what kind of profit Virgin make from it, if any? Personally I'd never really watch any of the movies on offer. I'm actually finding the movies we get for free on ITV HD, Five HD, 4 HD, E4 HD, Film 4 HD, SYFY HD, FX HD and BBC HD are much better than those offered by Picture Box. Over a 7 day period you can easily fill your V+box with fairly recent movies.

Sorry if I've went a bit off topic

[jab1990]

VIP customers should get the tivo box for free

[The Yank]

Originally Posted by jab1990

VIP customers should get the tivo box for free

My initial reaction was to say why?

Then I remembered what the VIP was initially all about - best of the best to customers willing to sign up at a very reasonably discounted price. At the time the V+ box was the Bees Knees and was included as well as being able to keep and relocate your original STB.

So maybe you are not being unrealistic at all.

[r94yan]

I would just like to thank the virgin media support team. I emailed them yesterday at about 10.30 PM they phoned me at 9.30 am the next day and told me hat is going on.
If nobody knows what can happen, this is what you can get Virgin will add the HD channels costing £7 however they will also add e £7 pound reduction to balance it out, effectively getting HD free. This locks you into a new 12 month contract but it puts you onto the new VIP package. The new VIP package is being looked at and reworked and will be released by the end of the year. The lady on the phone on going to email me i will post on the forums what she says

---------- Post added at 09:47 ---------- Previous post was at 09:35 ----------

Here is the email:

Thanks for your recent e-mail to our CEO Neil Berkett, Neil has passed this to me to liaise with you and ensure full resolution of your issues.
We are in the process of reviewing our VIP package offering and how the new exciting HD content will be incorporated in the pack. As advised in our conversation we are offering VIP customer a credit of £7.00 for 6 months to cover the HD channels. This offer is a fix until the new VIP package is re written, however if you accept this offer we will require you to agree to a new 12 months contract. Please advise if you wish to accept this offer.

[chrisr1uk]

Whilst I would be happy to take the 6 months free HD, my only worry is if we agree to the 12 months new contract....what if after the 6 months they announce they will throw in the SKY HD and 50MB BB etc but the price of the VIP goes up?