*All* ntl 10meg Discussion (part 2)

[Colli]

A lot of the connections aren't perfect yet, with people not receiving the full speed, due to modem problems and network rebalancing work needed in their area. So to be honest, it's probably best that the service is properly judged in 3 or 4 weeks time, after theyâ₠¬Ã¢â€žÂ¢ve had time to do all the final tweaking they need to.

Exactly. It's early days yet. Although myself and others have fallen far short of 10Mbit, I think it's fair to wait a while for the network to be completely adapted and (if applicable) for equipment to be replaced.

[etccarmageddon]

Originally Posted by Syco

...My point of contention is that for those of us that was not aware that the 10Mb service was available (even partially) and being offered it as one of the upgrade options, then NTL are deliberately dangling a carrot in the eyes of everyone who visits the upgrade screen, knowing that they will (as i did) select the higher tier as it offered better value for money, some may argue that the old 3mb service was still only £37.99, so what am I complaining about, I am complaining that their service description is currently false for the 10Mb and is only offered purely to get existing users to upgrade to the 10Mb rather than the 2Mb which gives NTL an extra £13.00 per user, If the 10Mb service is not available to everyone who chooses to upgrade then it should not be described as 10Mb it should still be described as the 3Mb as that is what the user will actually be getting until they are upgraded at a later date.

As the TSO are interested in this then there should be some merit to my complaint

I think you have a valid point except it's irrelevant whether the person knows or doesn't know the state/existance of or rumoured state/existance of their 10meg service.... if you see a screen which offers it and you click on it you and NTL are entering into a contract where you pay £38 and they provide the service as offered. they appear to have broken their side and must either provide a refund or the service they offered BUT... they did and do state 'upto' 10meg so they could argue that even if you get 3meg you're getting what you're paying for. as this page offers a 2meg tier I recon 'upto' would have to be between 2.01meg and 10meg to (possibly) win their arguement that they are providing an 'upto' 10meg service.
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what they cant do though is say to you that there is 'no possibility' of you getting 10meg during the next 30 days. that would conflict with the offer they made you on that screen of getting 'upto' 10meg in my opinion.
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I suggest you speak to retentions rather than waste time with tranding standards for the sake of £20.

Originally Posted by slowcoach

According to a message on ntlhell:
CS told one customer that this upgrade was only temporary, ntl will roll out 20Mb in about 6 months.

By the way CS told me i am on the team going to the moon in about 6 months.

[mearle73]

Could someone tell me,the people that have been upgraded to 10 meg,new customers,or others,have they been told they have the 75 gig cap in place,I can understand if I cant get 10 meg yet,due to different roll out on areas,but I think its unfair if people have got a 75 gig allowance,and Im still on 30,paying the same money

Originally Posted by mearle73

Could someone tell me,the people that have been upgraded to 10 meg,new customers,or others,have they been told they have the 75 gig cap in place,I can understand if I cant get 10 meg yet,due to different roll out on areas,but I think its unfair if people have got a 75 gig allowance,and Im still on 30,paying the same money

If you are on 10 meg then you have the new 75 gig allowance, If you are on 3meg you are on 30 gig as per the allowance that came with that service when you signed up.

Good morning



I have been watching this topic since it started and thanks to all who made me laugh, anyway, ummââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢d and arrrââ‚ ¬Ã¢â€žÂ¢d shall I sharnt I make the call the CS well curiosity got the better of me so at just gone 8 I did ring.

Very nice man called Andy who kept stressing that the 10mb is for new customers only but the 3mb customers are 1st inline to be auto-upgraded and the rollout at the minute is only a †˜pilot schemeââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ to see how things go so sorry you will have to wait till December.



I then asked if he had the facilities to upgrade me from my present 3mb to the 10mb to join the people already on the †˜pilot schemeââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ and yes I do realise that it is only upto 10mb and yes I realise that I will not see that kind of speed just yet.



I kept in mind what this forum said in past posts and kept it very light and pleasant and bugger me 20 seconds later the modem lights went off and now I am on 10mb, I will do a test and post the result if you want.



Not sure what sort of modem it is but its new and says Ntl:home 200 on the bottom.



Grimsby btw

Originally Posted by Syco

Hi guys (sorry this is going to be a long one),

SNIP

So which part of UPTO 10meg do you not understand.


This person got it and understands

Originally Posted by gaffer_gump

I then asked if he had the facilities to upgrade me from my present 3mb to the 10mb to join the people already on the †˜pilot schemeââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ and yes I do realise that it is only upto 10mb and yes I realise that I will not see that kind of speed just yet.

[Amz]

Would it be possible for me on 2mb at the moment to upgrade to 10mb?

Thanks

[Ave]

Originally Posted by Bill C

So which part of UPTO 10meg do you not understand.


This person got it and understands

He was told by NTL that upto 10meg was upto 3meg until 2006, and then up to 10meg.

Which part of that do you not understand?

[PowerUser]

Hi, I got this today,

Thu, 10 Nov 2005 08:53:39 UTC
1st 128K took 297 ms = 441320 Bytes/sec = approx 3672 kbits/sec
2nd 128K took 281 ms = 466448 Bytes/sec = approx 3881 kbits/sec
3rd 128K took 297 ms = 441320 Bytes/sec = approx 3672 kbits/sec
4th 128K took 297 ms = 441320 Bytes/sec = approx 3672 kbits/sec

Does this mean 3.6mb ??.

I'm on th "Up to 10mb" service using the NTL 120 modem.

Is this more of a network issue or my modem, Thanks.

[Ben]

Originally Posted by PowerUser

snip

As your on the Ambit 120 modem (and goin by the other thread where people posted all there modem/connection speeds) there does seem to be a issue with the 100/120 modems to being able to get the full 10Mbit.

Best wait to see what NTL does about it I'm sure they know

[pk1209]

Originally Posted by PowerUser

Hi, I got this today,

Thu, 10 Nov 2005 08:53:39 UTC
1st 128K took 297 ms = 441320 Bytes/sec = approx 3672 kbits/sec
2nd 128K took 281 ms = 466448 Bytes/sec = approx 3881 kbits/sec
3rd 128K took 297 ms = 441320 Bytes/sec = approx 3672 kbits/sec
4th 128K took 297 ms = 441320 Bytes/sec = approx 3672 kbits/sec

Does this mean 3.6mb ??.

I'm on th "Up to 10mb" service using the NTL 120 modem.

Is this more of a network issue or my modem, Thanks.

Looks like 3 meg still, i'm afraid. The upgrade 10 meg may not have happened properly. Try reboiting your modem, if that don't work, get back on the blower to CS, and tell them you were supposed to have been upgraded but they didn't do it properly, and they should do it for you then.

[Kevin]

Right I have just had an engineer out to replace my Ambit 120 which was running at 5mbit i now have a ntl250 running at 10 mbit, the engineer phoned swansea and said i quote "oh F**K this means we are going to have to replace all the 120's" he said to the bloke i have just seen download speed go from 577k a sec to 1.08mb a sec i think therefore we have the answer..im happy full steam ahead
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All that was changed was the modem....The bloke who did it looked suprised also.

[DivideByZero]

*sigh*
Why are NTL not consistent with the replys that they give.
Why are they upgrading some people and not others.
Twice I've called today, and I've gotten different answers each time.
First, I was told that no upgrades at all will be happening until NTL are happy with what they have, the woman on the phone practically called me a liar when I told her I know that there are people that already have been upgraded to this service.
The second call I was told (same as somebody above), that this was only for new customers on the service and that they had no way of upgrading existing customers!

Ah well, I suppose I just need to keep calling until I get put through to a techie who's actually inclined to help instead of read from some sheet that they've been given.

[DiscoStu]

Originally Posted by Kevin

Right I have just had an engineer out to replace my Ambit 120 which was running at 5mbit i now have a ntl250 running at 10 mbit, the engineer phoned swansea and said i quote "oh F**K this means we are going to have to replace all the 120's" he said to the bloke i have just seen download speed go from 577k a sec to 1.08mb a sec i think therefore we have the answer..im happy full steam ahead
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All that was changed was the modem....The bloke who did it looked suprised also.

Yup I've just had a tech visit and put an attenuator on my 120 as the signal was too high - Made no difference, still getting this 2.5Mb/s down:

Thu, 10 Nov 2005 09:32:22 GMT
1st 128K took 421 ms = 311335 Bytes/sec = approx 2590 kbits/sec
2nd 128K took 500 ms = 262144 Bytes/sec = approx 2181 kbits/sec
3rd 128K took 3532 ms = 37110 Bytes/sec = approx 309 kbits/sec
4th 128K took 422 ms = 310597 Bytes/sec = approx 2584 kbits/sec

So it looks like they'll be replacing my 120 soon, well at least I hope the will. If NTL need to replace all 120 SACMs it's gonna be costly.