TiVo General TiVo Discussion Part 2 - Page 73

Goonerdude · 12-04-2011, 14:27

I'm a XL customer pre reg in December still no e-mail,

I bet I won't get any contact from Virgin today having second faults if
all this hassle with Tivo is worth the wait for the box,

I will wait one more day if no contact then Virgin will lose a very
long standing customer I don't see why I should chase then up over
this.

Really poor Virgin when will you learn.

passingbat · 12-04-2011, 14:30

Quote:

Originally Posted by Digital Fanatic

my reply was to someone saying it was a VM cock-up, not placing the blame with anyone really.

"cock-up" is too strong a word to use but VM did make mistakes with regard to this pre-general release ordering.

Many people were genuinely concerned about what was going on and could see install dates slipping away if they waited for the email.

Now, I can't speak for anyone else, but I didn't use the direct order line posted on various forums (which I could have). I rang 150 to express my concerns as to what was going on and my worry about install dates slipping further away.

If VM had said something like, "We know it's been going on, but we've stopped it", that would have been fine by me and I would have accepted that. Instead they gave me the sales telephone number and the person who answered said he had been authorised to take orders from people without emails.

My response to your post was really about you accusing people of 'blagging'; personally, I don't see how the scenario I've outlined above can be described as 'blagging'. You could have ignored the sort of things going on yesterday, or as I did, ring CS and ask about it.

Opinions on the forum are divided about this, which I understand.

Leaving our differences of opinion on the above issue aside though, one thing I've said before and would like to say again, is how much I appreciate how you've you gone out of your way to keep us as up to date as possible on the Tivo release; the information you've posted has been invaluable and I really thank you for that. One difference of opinion on one aspect doesn't alter that.

BTW, my email arrived this morning.

**Hugh** · 12-04-2011, 14:35

Just got my email, and ordered it - being delivered/installed Saturday morning 23rd of April (and having my existing V+ box moved into the spare room where my V box currently is).

(and checked, and been reassured (and noted the date/time of call and the TiVo team member's name) that any current discounts will not be affected).

Digital Fanatic · 12-04-2011, 14:36

Quote:

Originally Posted by Goonerdude

I'm a XL customer pre reg in December still no e-mail,

I bet I won't get any contact from Virgin today having second faults if
all this hassle with Tivo is worth the wait for the box,

I will wait one more day if no contact then Virgin will lose a very
long standing customer I don't see why I should chase then up over
this.

Really poor Virgin when will you learn.

Emails going out today and tomorrow.. chill

Doug P · 12-04-2011, 14:42

Quote:

Originally Posted by Digital Fanatic

Emails going out today and tomorrow.. chill

Some people's idea of poor service is not mine. Agree to disagree and all that.....

I say well done VM over most of the Tivo saga.

devilincarnate · 12-04-2011, 14:46

Quote:

Originally Posted by passingbat

Leaving our differences of opinion on the above issue aside though, one thing I've said before and would like to say again, is how much I appreciate how you've you gone out of your way to keep us as up to date as possible on the Tivo release; the information you've posted has been invaluable and I really thank you for that. One difference of opinion on one aspect doesn't alter that.

Totally agree the Info that DF and all the other staff members have posted on here has been invaluable.

Doug P · 12-04-2011, 14:48

Quote:

Originally Posted by devilincarnate

Totally agree the Info that DF and all the other staff members have posted on here has been invaluable.

I agree it has been excellent. Am looking forward to my Tivo confirmation email but guess they are being delayed by loads of orders!

herby247 · 12-04-2011, 14:51

Quote:

Originally Posted by Digital Fanatic

The majority of our XL customers should get an email today with an invite to order online.

I've just checked the ordering site and it's working fine here.

I am on triple XXL 50 MB, XL TV, XL PHONE.

Still have the orignal email from 12th dec 2010, but never got the dean email or anything since.

If i dont get the email today or wed, will i be able to call and quote that email as it seems to be order on-line now only?

TheDon · 12-04-2011, 14:56

Quote:

Originally Posted by herby247

I am on triple XXL 50 MB, XL TV, XL PHONE.

Still have the orignal email from 12th dec 2010, but never got the dean email or anything since.

If i dont get the email today or wed, will i be able to call and quote that email as it seems to be order on-line now only?

I was in the same predicament.

I just called them up anyway told them I'd had the email, they asked me for the reference number but I gave them the old "oh the computers all the way in the other room so I don't have the email to hand" line and they still put my order through.

The 18th is Tivo day!

clinteastman · 12-04-2011, 14:57

Quote:

Originally Posted by devilincarnate

Totally agree the Info that DF and all the other staff members have posted on here has been invaluable.

Yep I agree with that too, thanks for all the help and advice.

spligosh · 12-04-2011, 14:59

I started the original thread about Tivo and at last mine is on order - praise be!

clinteastman · 12-04-2011, 15:00

Quote:

Originally Posted by herby247

I am on triple XXL 50 MB, XL TV, XL PHONE.

Still have the orignal email from 12th dec 2010, but never got the dean email or anything since.

If i dont get the email today or wed, will i be able to call and quote that email as it seems to be order on-line now only?

I hope you apologised to DF before asking his advice?

---------- Post added at 14:00 ---------- Previous post was at 13:59 ----------

Quote:

Originally Posted by spligosh

I started the original thread about Tivo and at last mine is on order - praise be!

Seeing as we are in the same town when did you get an install date for?

spligosh · 12-04-2011, 15:02

Quote:

Seeing as we are in the same town when did you get an install date for?

Saturday 23rd

herby247 · 12-04-2011, 15:06

[QUOTE=clinteastman;35211114]I hope you apologised to DF before asking his advice?[COLOR="Silver"]

No. So let me take this opportunity to eat humble pie and say i was in the wrong!

My bad!

clinteastman · 12-04-2011, 15:08

[QUOTE=herby247;35211123]

Quote:

Originally Posted by clinteastman

I hope you apologised to DF before asking his advice?[COLOR="Silver"]

No. So let me take this opportunity to eat humble pie and say i was in the wrong!

My bad!

Good work mate!