21-08-2009, 14:10
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#1081
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cf.addict
Join Date: Aug 2006
Location: Loftus, Cleveland
Posts: 163
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Re: Upgrade from 2 - 10 meg
Well guys, I got my new modem yesterday & set it up this morning, but now my UN & PW have changed to my wife's un & pw  how do I get my own back or do I have to call vm on 151 ?
btw: I now get just over 7megs speed.
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21-08-2009, 18:20
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#1082
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Inactive
Join Date: Oct 2008
Posts: 1,049
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by mike @ home
Well guys, I got my new modem yesterday & set it up this morning,
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When you say this did you call Virgin Media and let them know the MAC address of your new modem?
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21-08-2009, 18:49
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#1083
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by mike @ home
Well guys, I got my new modem yesterday & set it up this morning, but now my UN & PW have changed to my wife's un & pw how do I get my own back or do I have to call vm on 151 ?
btw: I now get just over 7megs speed. |
You will have to call 151 to get that sorted out as the is no other way, just ensure that the account holder is present when you call or they will be unable to help you.
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21-08-2009, 21:38
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#1084
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cf.addict
Join Date: Aug 2006
Location: Loftus, Cleveland
Posts: 163
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Re: Upgrade from 2 - 10 meg
Hi Guys, all sorted out now, & yes I phoned them with the MAC address.
Thanks Guys.
Mike.
This is what I get now:
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21-08-2009, 22:45
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#1085
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Inactive
Join Date: Oct 2008
Posts: 1,049
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by mike @ home
Hi Guys, all sorted out now, & yes I phoned them with the MAC address.
Thanks Guys.
Mike.
This is what I get now:
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Hi, can I ask, is that using a proxy, and which browser, just curious.
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21-08-2009, 23:13
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#1086
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cf.addict
Join Date: Aug 2006
Location: Loftus, Cleveland
Posts: 163
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by VMboy
Hi, can I ask, is that using a proxy, and which browser, just curious.
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Browser is IE 8, .... "Not sure what a Proxy is " 
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22-08-2009, 18:57
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#1087
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cf.geek
Join Date: Jun 2003
Posts: 761
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Re: Upgrade from 2 - 10 meg
Some posts back I mentioned that VM had sent me a new modem to enable me to receive 10mb but even after spending two hours on the phone with a technician, he was still unable to get it to connect, so I have to use my original modem and can only get up to 6mb if I'm lucky. Is there a VM techie on here that I could pm with my account details and ask for an engineer to come out and sort it out for me please?
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22-08-2009, 20:19
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#1088
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by hansi
Some posts back I mentioned that VM had sent me a new modem to enable me to receive 10mb but even after spending two hours on the phone with a technician, he was still unable to get it to connect, so I have to use my original modem and can only get up to 6mb if I'm lucky. Is there a VM techie on here that I could pm with my account details and ask for an engineer to come out and sort it out for me please?
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An engineer will not come out to help you connect the new modem up.
You will need to call Tech Support possibly on Monday after 0800 to get a UK based agent ( unless you get a Scottish agent between now and 10pm ) to try and find out what the issue actually is with the modem.
No one should be taking 2 hours trying to connect a new modem with no resolution, it should have been escalated to another department such as IT.
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23-08-2009, 06:26
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#1089
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cf.geek
Join Date: Jun 2003
Posts: 761
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Re: Upgrade from 2 - 10 meg
I've sent them another email to see how they respond this time. Dependent on the response, I will ring them again.
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24-08-2009, 16:55
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#1090
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Inactive
Join Date: Jul 2009
Posts: 8
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Re: Upgrade from 2 - 10 meg
Can some 1 tell me if the upgrades are still going on and if so which area's. I come under newton abbout area but still haven't received the upgrade i signed up and registered 2/3months ago at https://my.virginmedia.com/dashboard/speedupgrade & still no difference
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24-08-2009, 17:31
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#1091
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Upgrade from 2 - 10 meg
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24-08-2009, 18:48
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#1092
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cf.mega poster
Join Date: Jul 2004
Location: chavvy Nottingham
Age: 41
Services: Freeview, Sky+, 100 Mb/s VM BB, mega i7 PC, iPhone 13, Macbook Air
Posts: 7,415
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Re: Upgrade from 2 - 10 meg
Those images are still timestamped 27/7/09...
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24-08-2009, 19:37
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#1093
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Inactive
Join Date: Jun 2008
Location: Leeds, West Yorkshire
Age: 47
Posts: 13,995
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by nffc
Those images are still timestamped 27/7/09...
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Seems likely in that case that the timetable hasn't changed since then else it'd have been updated.
It's still August for 7 more days...
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24-08-2009, 22:00
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#1094
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cf.mega poster
Join Date: Jul 2004
Location: chavvy Nottingham
Age: 41
Services: Freeview, Sky+, 100 Mb/s VM BB, mega i7 PC, iPhone 13, Macbook Air
Posts: 7,415
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Re: Upgrade from 2 - 10 meg
Yes and I'm on 10M and the timetable hasn't altered to reflect that.
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24-08-2009, 22:02
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#1095
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Inactive
Join Date: Jun 2008
Location: Leeds, West Yorkshire
Age: 47
Posts: 13,995
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by nffc
Yes and I'm on 10M and the timetable hasn't altered to reflect that.
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Just because you are doesn't mean the whole of the Nottingham area is. In any event if people are upgraded then no problem, doubt many people will care that their area isn't showing as complete given that the schedule says 'July to August'.
I guess they could have an 'nffc is upgraded' column in there but that would be silly 
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