June Price Rises?

[Charlie_Bubble]

Originally Posted by acoolwelshbloke

Yes it is still possible to use your ADSL service if you have a dead or faulty BT phone service!
(Not in all cases.)

Only if the wires have been cut, broken or disconnected between your property and the exchange can you not use ADSL!

I have had a dead BT line before and still been able to use my ADSL service!

The telephone line went dead because of a fault at the exchange, as long as your wires ain't broken then a fault with the phone service has no effect on ADSL! If however the wire is broken anywhere between your home and the exchange then you will lose both services! It's the same as a fault with your ADSL service will have no effect on your telephone service!
(Unless of course you have a faulty ADSL filter!)

True, I've had that. My phoneline was faulty, but the ADSL was working. I reported the fault, had my calls forwarded free of charge to my mobile (As Neil said), and had them text me on the progress of the repair, which was done within 2 days.

[Chrysalis]

ADSL will work on a cutoff phoneline.

If you dont think ntl's phoneservice is inferior then you are misguided.

no connection fee
cheaper line rental
inclusive itemised billing
online billing
free caller display
free call barring
ALL OF BT FEATURES AVAILABLE ON EVERY BT LINE- something ntl cant understand universal coverage of services.

[Neil]

Originally Posted by Charlie_Bubble

True, I've had that. My phoneline was faulty, but the ADSL was working. I reported the fault, had my calls forwarded free of charge to my mobile (As Neil said), and had them text me on the progress of the repair, which was done within 2 days.

For the love of all things holy......

Thanks Charlie.

Let me put this in simple terms for those of you who still think that ntl's phone line 'service' is equal to BT's.....

ntl's phone 'service' is inferior to BT's-Fact, end of.

Here is a list of things that BT offer & gurantee, now if someone can show me that ntl offer the same thigs I will concede that ntl's service is not inferior to BT's.

The features that BT offer every customer that ntl only offer to some, & some that they don't offer at all.

1) If your BT phone line dies, they will divert all calls free of charge to a mobile number of your choice (ntl do not even offer that)

2) Caller ID.

3) Compensation for every day that your BT landline is down (again-something else that ntl don't offer)

4) The ability to report & track a fault online with a BT phone.

5) BT have a clear & concise Customer Service Guarantee: http://www.bt.com/customerservices/c..._our_guarantee

Now please don't post back & say "I think ntl offer all of those Neil", post back with hard facts showing what they offer to rival that.

Let me help you out here-it can't & won't happen as ntl don't offer it.

I have now given you 5 ways in which BT's phone service is superior to ntl's, so please can someone explain why if you want a phone line why anyone would choose ntl over BT (unless it's forced on them when having a TV package)

[SmileyMan]

You are responisble for the upkeep of BT equiptment on your property, It gets damaged you are responisble unless its done has part of a crime and reported.

Yes BT phones do fail now and again but if people learn how to drive with out running poles down and contractors learn how to dig without slicing though a 100 pair cable then most would never happen

So some complain about BT charge to install phone line, Reason is simple BT employ there own FULLY TRAINED and experienced Telecomunications enginners to do installs has well has repairs and network upgrading. NTL uses contractors that you could not call enginners and only install, Are not fully trained or experienced and dont realy care how they get the phone line on has long has they get a clear. You should see some of the so called installs I have seen done by NTL (I yes I do no what I talking about I worked for NTL before joining BT)

I for one would go BT,

NTL have new network thats in hell of a mess cos of monkeys that work on it. (How many NTL cabs u seen wide open or broken)

BT have 60+ year old network in some places but maintain it to a very high standard considering.

Originally Posted by SmileyMan

You are responisble for the upkeep of BT equiptment on your property, It gets damaged you are responisble unless its done has part of a crime and reported.

The same for NTL though!

I would have to pay NTL to come out and repair or replace any broken equiptment caused by myself or my family????

[Neil]

Originally Posted by acoolwelshbloke

The same for NTL though!

I would have to pay NTL to come out and repair or replace any broken equiptment caused by myself or my family????

That is correct.

This point is only being raised as Orangbird said that she shouldn't have to pay for the repair to her damaged BT line/box in the property she had moved to, & she felt that BT should pay for it....

[Bob]

I thought this was a thread about price rises not who is better out of BT or NTL? There are enough of these roundabout threads already

[SmileyMan]

Originally Posted by Neil

That is correct.

This point is only being raised as Orangbird said that she shouldn't have to pay for the repair to her damaged BT line/box in the property she had moved to, & she felt that BT should pay for it....

BT dont charge customers for take overs of damaged equiptment in my experience, Unless the previous owner had working service when moved out.

Originally Posted by Chicken

Retentions have promised to refund the amount etc., but I'm have a feeling that it was just them trying to fob us off with promises that will never be delivered.

Yes, they did this to me too.

Originally Posted by SmileyMan

BT have 60+ year old network in some places but maintain it to a very high standard considering.

And telephone lines that they have admitted to me they cannot fix. IE mine, To expensive to change the line card just for 1 customer so they have told me to except a line that you cannot hear the other person on or leave. Answers on a postcard as to which option i have taken. BT are complete crap and arrogant about there so called superiority. I want a phone line that works BT cannot and will not supply me with one that works. there resolution team have offered me half price line rental for 6 months what the **** use is that when i cannot hear the person trying to talk to me. A BT manager has told me there is nothing further that can be done and that "if i NEED to be able to hear the other side of the conversation then i should consider my options" There words not mine


BT avoid like the plague. They will never be used by me ever again.


Waits for Neil and others to come along and point out the sun shining out of BT's ****.

[Paul K]

Originally Posted by SmileyMan

BT dont charge customers for take overs of damaged equiptment in my experience, Unless the previous owner had working service when moved out.

If the equipment is faulty when the property changes hand then the new owner does not have to pay. If the line was working prior the the ex-owner moving and they damaged during the move then the new owner may have a problem. I would call BT and ask for escallation to a CS manager or resolution team and make a point of telling them that the line box was damaged when they moved in.
(Unless BT repair have changed anything in the last 4 months since I left anyway)

---------- Post added at 07:22 ---------- Previous post was at 07:15 ----------

Originally Posted by Neil

1) If your BT phone line dies, they will divert all calls free of charge to a mobile number of your choice (ntl do not even offer that)

Certainly do if your line is totally unusable, used to hand it out to everyone I could when I was on calls lol Mind you I was on Business repairs

2) Caller ID.

The reason we went back

3) Compensation for every day that your BT landline is down (again-something else that ntl don't offer)

Not gonna comment here as I know what compensation you get and to be honest it's not a lot

4) The ability to report & track a fault online with a BT phone.

Probably THE most useful thing that BT have ever done, you can even run a remote line test to your phoneline through the tool

5) BT have a clear & concise Customer Service Guarantee: http://www.bt.com/customerservices/c..._our_guarantee

And if they fail you in any of their customer promises, push for compensation as BT will compensate you if they fail in their customer guarantees. If you don't get compensation then complain very loudly to them and ask to be contacted by the complaints group.

Originally Posted by Paul

Probably THE most useful thing that BT have ever done, you can even run a remote line test to your phoneline through the tool

And if they fail you in any of their customer promises, push for compensation as BT will compensate you if they fail in their customer guarantees. If you don't get compensation then complain very loudly to them and ask to be contacted by the complaints group.

Fat lot of good its done me. Compensation is completely useless if the phone line does not work and they will not fix it.

[Neil]

Bill-you should have emailed the BT CEO as clearly you are not getting the result you feel you should via the normal channels.

For some reason you have chosen not to email him & tell him exactly what you think of BT's poor service (despite posting about it here over & over )

If you do not vote, you cannot complain-I know you feel you shouldn't have to email the top man but we shouldn't have to sort out ntl's mess ups....

Originally Posted by Neil

Bill-you should have emailed the BT CEO as clearly you are not getting the result you feel you should via the normal channels.

For some reason you have chosen not to email him & tell him exactly what you think of BT's poor service (despite posting about it here over & over )

If you do not vote, you cannot complain-I know you feel you shouldn't have to email the top man but we shouldn't have to sort out ntl's mess ups....

WRONG

I have emailed BT 4 times. I have phoned them 8 times now. I have had a total of 3 phone conversations with the Area manager, On my mobile as i could not hear him properly on my land line. But no more.

I SAY AGAIN

Why should I have to chase BT WHY should it be ME that does the work that there CUSTOMER Disservice should DO. Why is it that I have to email the CEO of BT to get anything done.


If you look carefully at what i have just written you will see that BT don't give a flying fig about customer service. I will not give them anymore of my money to do absolutely f all


Now you may think its OK to email the CEO of BT i don't. I expect there customer service to do what they should do WHAT THE HELL IS WRONG WITH THAT.


At the end of the day
This is getting beyond a joke now when you slag off NTL because customers have to email and use a site like this. But you think its OK for this to happen with BT.

And i have voted with my feet. I will never allow a bt line in my house again.



I am sorry if i have upset you and your beloved BT but you seem to think i have some sort of vendetta against BT i don't. If they had fixed my fault i would have stayed with them. But now all i see if a company with a what we say and what we do outlook on there level of service.

Neil i will never mention it again on this site Don't want to upset the BT is fantastic and never does anything wrong attitude on here.


and finally a comparison.

I had a problem with my SKY account the other day. Was put through to the Indian call centre which did not sort my problem. asked for a call back from a manager who did call me back and went out of his way to sort the problem. ended up with he problem fixed in 2 calls. They went out of there way to help.

Do you see a difference here between BT and Sky.

[Chrysalis]

whats the BT ceo email address, I have one crappy line and my adsl is all over the place during working hours.