*ALL* ntl 10Mb Discussion (Part 3)

[JPAC]

Bill C, do you have an official link for speed increases for each/every tier. I got the info off a different website. I thought this might end in tears.

Originally Posted by JPAC

Bill C, do you have an official link for speed increases for each/every tier. I got the info off a different website. I thought this might end in tears.

tried to pm you but you are not excepting pm's



the only info is what is on the Ntl websites.
All i can say is that there are no upgrades yet for 1 and 2 meg customers. Anyone going on 10 meg will be charged the 37.99 this month and then 34.99 in January. I am not customer service i am a engineer on broadband support. That is till the end of this month as i have been made redundant ?.

[t12345]

I am only getting average of 3 - 6mb a second with the occasional blip to 7.5mb on tests... I rang tech support in india and told them and was it because of hte Ambit120 modem and the guy goes away and comes back and says "the service is 3mb upto 10mb and whether you get 10mbit is dependant on your distance from the exchange." I felt like saying this isn't ADSL and you're talking a crock of <censored> instead I said, "right, thanks bye".

Anyone else been palmed off with this one yet?
I am wondering whether to request a NTL250 modem or wait a couple weeks to see if it calms down.

[etccarmageddon]

Originally Posted by Acathla

...On 3meg, I could get the full speeds all throughout the day. I am pretty sure there arent many people in my area that have BB (although I will never be ale to find out this information probably) so does that mean that contention has changed and I am sharing with more people?

what it probably means is your speed upgrade and that of others locally has happened before your local ubr/network infrastructure has been upgraded sufficiently to match the trebbling of the speeds.

[t12345]

Considering official rollout is 5th December they are cutting it a bit fine dont ya think?

Originally Posted by t12345

I am only getting average of 3 - 6mb a second with the occasional blip to 7.5mb on tests... I rang tech support in india and told them and was it because of hte Ambit120 modem and the guy goes away and comes back and says "the service is 3mb upto 10mb and whether you get 10mbit is dependant on your distance from the exchange." I felt like saying this isn't ADSL and you're talking a crock of <censored> instead I said, "right, thanks bye".

Anyone else been palmed off with this one yet?
I am wondering whether to request a NTL250 modem or wait a couple weeks to see if it calms down.

To be truthfull the speed is upto 10 meg but that has nothing to do with distance.

[JPAC]

Well, after another extended customer service phone call, I'm back on 2Mb/s. When I originally rang to ask about the 10Mb/s speed on November the 10th they started charging me the top tier rate but of course I wasn't receiving 10Mb/s level until yesterday, 1st December. After much ado asking his manager, I got a credit for the price difference as they admitted it was their fault. The lower two tiers should be automatically upgraded next year, but he didn't know how much the bandwidth limit was for the £24.99 tier. I asked him to leave the speed as it was to save someone the trouble of changing it back up to 10Mb/s in a few weeks but he wouldn't do that. Sorry to hear about your redundancy Bill, hope you find something soon. John PS My return key is not separating my paragraphs

[etccarmageddon]

Originally Posted by t12345

Considering official rollout is 5th December they are cutting it a bit fine dont ya think?

not really as the portion of the user base on the top tier is the smallest percentage and also they call it 'upto'.

[tugmaster666]

I live in the Suffolk area and have been on the 3mb service since it started and used to get around 360k/s downstream and around 30k/s upstream. I am using the surfboard SB3100 cable modem which has been great. I since have been told that my 3mb service had been upgraded to 10mb, yee haa!! I checked my speed on various tests and now I get 670k/s downstream and around 44k/s upstream!

Does anyone know if the modem I am using (Surfboard SB3100) is not capable of handling 10Mb connection speeds. I went onto the website and it says capable of 38down and 10mb up!! Im a little confused here. I rang NTL customer support and was put through to some guy in India who did not appear to know what he was on about lol. He took my mac address and told me my modem is capable of the new speeds!! It appears not! Can any one recommend a faster modem I can use which will handle the new 10mb speeds?
Cheers all.

[Nullman]

I rebooted my NTL:home 100 modem last night to find that i have also been upgraded. I am in the County Durham area.

When connected directly to the modem via ethernet, I reach the full 10mb no problems, but when I go through my Netgear RP614 10/100 cable router I only get around 7mb

Has anyone else experienced similar problems when going through a router?

[stormrider]

OK, I was under the impression that the 3COM CMX would not support 10Mb.
I thought I even remembered the box in it stating it only supports up to 3Mb.
Yet after ringing CS to get 10Mb upgrade:

Fri, 02 Dec 2005 16:36:47 GMT
1st 128K took 120 ms = 1092267 Bytes/sec = approx 9088 kbits/sec
2nd 128K took 110 ms = 1191564 Bytes/sec = approx 9914 kbits/sec
3rd 128K took 131 ms = 1000550 Bytes/sec = approx 8325 kbits/sec
4th 128K took 120 ms = 1092267 Bytes/sec = approx 9088 kbits/sec

Whats the word on the 3COM CMX then? Anyone else got one with the upgrade?

[Richy99]

i have been getting just inder 8meg with the cmx going via my router, i might try it directly later to see if the router is hampering speeds

[daveetwo]

Originally Posted by tugmaster666

Does anyone know if the modem I am using (Surfboard SB3100) is not capable of handling 10Mb connection speeds. I went onto the website and it says capable of 38down and 10mb up!! Im a little confused here. I rang NTL customer support and was put through to some guy in India who did not appear to know what he was on about lol. He took my mac address and told me my modem is capable of the new speeds!! It appears not! Can any one recommend a faster modem I can use which will handle the new 10mb speeds?
Cheers all.

I was told (by executive response team person) that they will be trying a firmware upgrade for the 3100 but they couldnt predict when. He has invited me to call again in about a week to let him know whats happened.
He also suggested that rebooting the modem every couple of days which i am doing.
Dont buy a new modem because if they find the 3100 wont manage the full speed then they will replace.
We just have to be patient for a bit longer.

[craig5320]

Nice little .php file, i found:

http://www.ntlworld.com/microsites/10/popunder.php

also, for those who still question whether this is the 10meg :duh: the css file for the page is called tenmb.css

//removes deerstalker and extinguishes pipe.

[tugmaster666]

Originally Posted by daveetwo

I was told (by executive response team person) that they will be trying a firmware upgrade for the 3100 but they couldnt predict when. He has invited me to call again in about a week to let him know whats happened.
He also suggested that rebooting the modem every couple of days which i am doing.
Dont buy a new modem because if they find the 3100 wont manage the full speed then they will replace.
We just have to be patient for a bit longer.

Thanks for that! i will wait and see what happens. i have been looking about on the net and i have seen some firmware updates for my modem but none match my serial number and version. i have spoken to my neighbour and he is now on 10mb running at ful speed, he has one of ntl's new modems, ambit or somehting. thanks again