TiVo General TiVo Discussion Part 2 - Page 67

EssDee · 12-04-2011, 00:46

Oh, as well as #989 above, I also received a text message soon after placing my TiVo order, letting me know my 'new premium TV channels from VM Entertainment will be ready to watch within the hour'.

Is that normal in this case?

Cheers

carlwaring · 12-04-2011, 00:56

Yes. Any channels added (via pack upgrade or Premium channels) are usually available within an hour. This is perfectly normal.

EssDee · 12-04-2011, 00:59

Quote:

Originally Posted by carlwaring

Yes. Any channels added (via pack upgrade or Premium channels) are usually available within an hour. This is perfectly normal.

But I already have everything and I only ordered a TiVo with no extra channels....

JPL · 12-04-2011, 01:17

Hi All newbie here,

I did the same as you all and phoned up and got an install for Friday (Woop).

I can see some people are angry at VM because they have patiently waited in their e-mail but I can imagine that when they opened this morning they had every intention of only selling to those that had received their e-mails but due to forums like this and blogs they were probably inundated with most pre reg customers phoning and all they would be doing would be knocking people back with only the odd sale. They really would have no choice but to open the sale to everyone who phoned just so they could get through it.

Remember Virgin haven't really advertised this yet have found themselves with over 50,000 pre reg customers, they have not publicly (i mean through their website or adverts) advertised availabity but done so through private e-mails, they no doubt didn't expect this sort of volume, I don't see it as a c*ck up but more of a bit of naievity as to the awareness of availability times and dates due to forums

passingbat · 12-04-2011, 01:27

Quote:

Originally Posted by Digital Fanatic

Not really, more like people being chancers and blagging their way and queue jumping.

I wouldn't call calling CS and being totally upfront and honest about the situation blagging their way through.

If VM had said 'no' to all the people who phoned but hadn't had the email, this situation wouldn't have happened. It would have soon spread round the forums that there was no point riniging, just as it quickly spread that there was a point

You seem to be putting all the blame on the people ringing up and not where it really belongs.

I wanted to stick to the planned system, and it was a difficult decision as to wheather to ring up. But VM weren't sticking to the planned system.

i love virgin · 12-04-2011, 02:40

We got the e mail yesterday and see that the 500gb box is coming in may so could I book a install date for may now or do I have to wait till mid may to book install date?

denphone · 12-04-2011, 06:37

Quote:

Originally Posted by Adder

Also trying to be good and not queue jump....

Its just pure selfishness when some people queue jump

Peter_ · 12-04-2011, 06:42

Quote:

Originally Posted by i love virgin

We got the e mail yesterday and see that the 500gb box is coming in may so could I book a install date for may now or do I have to wait till mid may to book install date?

You will have to wait until that box is officially released.

cwj2008 · 12-04-2011, 06:59

Quote:

Originally Posted by EssDee

Ordered around lunchtime today and was told I would be called regarding an install date.

Surprise, surprise........still waiting.........

i ordered mine around that time as well got an install date while on the phone
, even had a call back in a hour due to them not been able to get through to one department due to long wait due to so many calls, even they had to wait in line , when the call back came 1 hour later, everything confrimed
but install date was push back from the 17/4/11 to the 19/4/11 .

Adder · 12-04-2011, 07:40

Quote:

Originally Posted by denphone

Its just pure selfishness when some people queue jump

Yep, agree entirely, but we live in a selfish world and if everyone else is doing it it becomes the norm sadly.

denphone · 12-04-2011, 08:45

Quote:

Originally Posted by Adder

Yep, agree entirely, but we live in a selfish world and if everyone else is doing it it becomes the norm sadly.

But some of us have a certain code and l for one will not be queue jumping.

Peter_ · 12-04-2011, 08:57

The are more emails coming today and tomorrow so no one has been forgotten.

mparker42 · 12-04-2011, 09:10

Hoping to order a TIVO today. Can someone tell me what the monthly cost would be for VIP50 with a TIVO and an additional V+HD which I already have?

warrenb · 12-04-2011, 09:40

Just ordered mine, she kept going off the phone to confirm thins which I don't have a problem with, she even said a bit new to the Tivo purchase so checking. She got everything correct and install date is the 21st April, would have been 19th but I can't make that day. She did ask for the code on the Email.

dazed&confused · 12-04-2011, 09:50

Quote:

Originally Posted by mparker42

Hoping to order a TIVO today. Can someone tell me what the monthly cost would be for VIP50 with a TIVO and an additional V+HD which I already have?

Just off the phone with CS
I have the same set up as you, and waiting for TIVO on Wednesday next week.

She confirmed my current package at Â£110.55, which will reduce to Â£ 103.55
when Tivo is swapped for 1 of my V+ boxes.

All at April prices.
Hope that helps

Footnote for Ben
If Virgin are scrapping the Â£10 for the additional box shouldn't that go back to Â£100.55,
or is she not taking into account the Â£3 waiver for Tivo?