Moans and Pet Hates - Page 618

Carth · Today, 15:22

Finally, after much jumping through of hoops and being FORCED to give out my mobile number I can view the bill . . it's wrong as far as I can see . . no explanation (in plain English) of why, so it's a phone call tomorrow with a few questions . . and I'm already in a foul mood with VM so it may not go well

SnoopZ · Today, 16:58

Not happy, I left VM and I returned my VM kit to them I've got tracking proof that they received it on 14th April but their text message to me just now says a £155 charge has been applied to my account and they will refund it when they receive the kit back! It's things like this that stress me out.

Just logged into My Virginmedia and can't see anything about this charge currently, so I'm hoping that text message was just an automated text by their due date, has anyone else had this experience and it has sorted itself out?

thenry · Today, 17:41

Email the CEO office. You should if available opted for collection of your kit. That way you can get them to sign it off on the spot.

SnoopZ · Today, 17:51

Quote:

Originally Posted by thenry

Email the CEO office. You should if available opted for collection of your kit. That way you can get them to sign it off on the spot.

I don't think I had a collection option but this wouldn't be possible as I don't work from home.

Currently in an Instagram chat with them so let's see how that goes as I don't want to phone up, so if this gets no where I'll be emailing the CEO office if a bill actually shows up.

I'll try their other VM site chat over the weekend too.

Jaymoss · Today, 18:02

Quote:

Originally Posted by SnoopZ

Not happy, I left VM and I returned my VM kit to them I've got tracking proof that they received it on 14th April but their text message to me just now says a £155 charge has been applied to my account and they will refund it when they receive the kit back! It's things like this that stress me out.

Just logged into My Virginmedia and can't see anything about this charge currently, so I'm hoping that text message was just an automated text by their due date, has anyone else had this experience and it has sorted itself out?

I hope you cancelled your DD

SnoopZ · Today, 18:06

Quote:

Originally Posted by Jaymoss

I hope you cancelled your DD

I did.