Caller Display "No Longer Available" after port - Page 6

nigelmclelland · 19-01-2010, 11:32

Quote:

Originally Posted by sparky621

I'm sure I'm also on WL1, I'll have to double check when I get home from work. If I am on the same switch then the CS info must be out of date or something. Maybe BenMcr can shed a bit of light

Ok sparks, keep us informed.

sparky621 · 19-01-2010, 14:43

The plot thickens....I am on switch WL1 Area 20. But when I called at the weekend,the nice lady from customer services read out the note that was in front of her which said Area 20 has been enabled for caller display except for the following switches: bla bla bla...WL1.
So is it enabled or not?
MMM now the dilema, do I call and insist on it being enabled, running the risk that I will be charged Â£2, or wait for a definative answer

BenMcr · 19-01-2010, 14:59

WL1 is enabled for Caller Display so I would phone back and insist.

If they argue get them to check their internal 'Zone Checker' which will tell them it is

sparky621 · 19-01-2010, 15:03

Thanks Ben,
I'm doing so now!!
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Oh, they they didn't even answer, played the music then just hung up! NICE!!!
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Called back, should be enabled for tomorrow so "fingers crossed"

Thanks Ben

nigelmclelland · 19-01-2010, 15:28

Quote:

Originally Posted by BenMcr

WL1 is enabled for Caller Display so I would phone back and insist.

If they argue get them to check their internal 'Zone Checker' which will tell them it is

Ben, Your our hero, wonder whats going wrong, or are they enabeling all the switches one by one? Anyway as I said - I have caller display on switch WL1 in area 20.

BenMcr · 19-01-2010, 15:32

Honestly? It's more likely agents are so used to saying 'no it's not avaliable' for certain customers, they may not immediately check as to whether it is

sparky621 · 19-01-2010, 15:52

Or the information in front of them is out of date, as seems to have been the case at the weekend. She actually read it out to me, so I can't exactly lay any blame on her!
Anyway, I'll wait and see in 24 hours, after all, I did have it previously, which is when I started this thread

DJ Dave · 19-01-2010, 17:28

Anyone know if it's switched on for Wirral, Birkenhead Prenton area?

sparky621 · 19-01-2010, 18:03

My Mother-in-Law has just phoned and.....yipee,caller display is working

And its only a couple of hours since it was activated. I can't believe it after all this time

Thankyou all.

DJ Dave, give it a go, ask what switch you are on and ask them to check if its enabled.

tigglepig · 19-01-2010, 20:21

I called over the weekend to be told it's unavailable but I've just tried again and it's now available. They placed it on my account and it was working within 20 minutes.

Yes, caller id might seem a small insignificant little service but when you've had it in the past with BT you really miss not having it!

Anyhow, very happy now :-)

nigelmclelland · 19-01-2010, 20:59

This looks promising! Good job you started this thread then Sparky621 ! Not sure what switch Birkenhead and Prenton are on, maybe BenMcr will know, but let us know how you get on "DJ Dave".

Keep posting everyone.

BeeJay · 19-01-2010, 22:23

Rang this morning and it was working within 20 mins.
At last my 4 year old Philips DECT phone is doing something useful.

Had given up asking until I saw this thread so many thanks to those that have given info.

BJ

DJ Dave · 20-01-2010, 11:08

right just rang up and got through to india and they said it was now in my area and he would switch it on for us and it should be working in the next 22 hours.

So I will wait and see what happens, be good if it does!

chrispy2000 · 20-01-2010, 11:45

Same here (they must be getting fed up with us

).
Phoned at 11.00 and it’s already on. Must be the quickest thing they've done. Even though it’s taken over 5 years to get it.
All I got to do is find the instuction book to find out what all these extra symbols mean.

nigelmclelland · 20-01-2010, 17:27

Quote:

Originally Posted by BenMcr

Honestly? It's more likely agents are so used to saying 'no it's not avaliable' for certain customers, they may not immediately check as to whether it is

BenMcr, What is it that they have to do at the exchange to modify a switch to be compatible with caller display? Do they have to do a firmware upgrade or maybe replace several components or even replace the switch itself ?

So it looks like Caller display will be network wide soon ?