Legal Action Against Virgin Media

Originally Posted by popper

did no one look at the original date of the OP ?...

LOL

I got to the second page before I realised the thread was started over a year ago. Doh!

.

[bigcats30]

Originally Posted by foxtrot

you cant walk away and enjoy the rest of your life and cancel your services , becuse your with them for 12 months.i do have problem with mine and told me they can Not fix my problem so i told them if it ok if i cancel my services they said yeah no problem but need to pay 280.00 !!!

then your a mug for letting them!!! they can't supply you with the service you paid for so you pay them anyway you sound like an idiot to me

---------- Post added at 01:13 ---------- Previous post was at 01:10 ----------

Originally Posted by lordy

I agree that, if I was in OP's position, I'd rather invest the energy in getting my internet from elsewhere but ...



Virgin obviously have to provide some basic level of service. I'd be surprised of the contract does not have a 'get out' clause for the customer if Virgin cannot provide a decent level of service. (Sky's contract does, for example). Companies cannot hide behind unfair terms of contracts anymore.

But again, it appears the OP has received some compensations thus far..

EXACTLY just because it says something doesn't mean they can enforce it.....any judge will see that if the terms and conditions are way unfair then he will give in favour of the customer

[CrazyMonk]

I have had pretty much the exact same problems with AOL about a year ago (2 years of agonisingly slow speeds and service you cannot imagine...) Taking them to court would have set my father back a large sum (Had the case looked at externally) the company is just too big to take on, especially with their sneaky T&S and tightly written conditions.

In the end we just got out, asked to leave (Still had 8 Months contract left) they said ok, heres the bill. We simply said, no - You have failed to provide the service we constantly pay for and under some sort of act (cant quite remember) we demand to have out mac address released and be done with it..

Realising our anger and position, they decided that cutting us loose was the best option. Just get slightly aggressive on the phone or in writing. Dont waste money and time trying to battle the giants.

I know how you must feel i and many others have been their, £25 for dial up speeds did crazy things to me. Just leave, they will always win.

[popper]

Originally Posted by CrazyMonk

I have had pretty much the exact same problems with AOL about a year ago (2 years of agonisingly slow speeds and service you cannot imagine...) Taking them to court would have set my father back a large sum (Had the case looked at externally) the company is just too big to take on, especially with their sneaky T&S and tightly written conditions.

In the end we just got out, asked to leave (Still had 8 Months contract left) they said ok, heres the bill. We simply said, no - You have failed to provide the service we constantly pay for and under some sort of act (cant quite remember) we demand to have out mac address released and be done with it..

Realising our anger and position, they decided that cutting us loose was the best option. Just get slightly aggressive on the phone or in writing. Dont waste money and time trying to battle the giants.

I know how you must feel i and many others have been their, £25 for dial up speeds did crazy things to me. Just leave, they will always win.

then you were given really bad advice.

when dealing with these businesses thats what the small claim courts are for, you need to read up on it, and learn your rights (and then pass it on to the next end user in line ).

start with the bank charges threads on the CAG ,taking in all the points needed.

including our good friend the DPA notice, the DPA request, dealing with CRAs, and unlawful charges, these will be your must eye opening options and its quite likely your old ISP was processing your data and adding charges for services and sending to the CRA's etc after the contract was finished etc.

http://www.consumeractiongroup.co.uk...d-removal.html
surlyBonds is always a good read, then look at the new ISP and other sections.

the bank charges ripoff did us all (well most, if you can be bothered to make the time) a favour in the long run, as we were forced to learn why and how to use the DPA, consumer law and all the rest to stop UK firms milking the comsumer for every penny.

remember, that T&C consumer contract is there for the benefit of BOTH partys, not just the companys benefit that are taking your cash, use it.

you have a choice, let your (ex)ISP roll you over and mess with your credit rating etc,or write a few registered post official notice/request letters and spend a £10+.

[popper]

Quote:
Originally Posted by lordy
I agree that, if I was in OP's position, I'd rather invest the energy in getting my internet from elsewhere but ...

Virgin obviously have to provide some basic level of service. I'd be surprised of the contract does not have a 'get out' clause for the customer if Virgin cannot provide a decent level of service. (Sky's contract does, for example). Companies cannot hide behind unfair terms of contracts anymore.

But again, it appears the OP has received some compensations thus far..

Originally Posted by bigcats30

EXACTLY just because it says something doesn't mean they can enforce it.....any judge will see that if the terms and conditions are way unfair then he will give in favour of the customer

you dont need a judge, OC you always have the small claims N1 and on-line versions to use if you so wish, for a direct to the point option,bypassing the OFT, DC or any other govt body if you like.

http://www.oft.gov.uk/advice_and_res...erms-consumer/

http://www.cableforum.co.uk/board/34215359-post567.html