Upgrade from 2 - 10 meg - Page 53

chrispy2000 · 10-06-2009, 10:44

Ok I've found the email dated 13th March.

horseman · 10-06-2009, 10:46

Quote:

Originally Posted by Rainman

Yes I have emailed a complaint again to ask for the increase changes to be sent or emailed to me.
I am glad there are some employees from VM hear to help with some answers thanks guys.

Like many I didn't receive any written (nor emailed) notice of this price increase. In fact the only email I had received in March which mentioned the speed increase specifically stated that there would be no change to pricing structure for the speed tiers!

So I consequently only found out on 20April when responding to a message on MyVirginMedia, I rang CS as requested and was subsequently "verbally" informed of the increase.
When I requested that the alleged "letter" be re-mailed and a "self-install" SACM (I was 2Mbps BB via STB ) SPECIFICALLY NOT TO BE SENT (as it would also likely require an engineer onsite to supply splitter and attenuate/re-tap power levels), the regrettably "inept" Indian CS rep incompetently removed my existing STB BB (DOCSIS1.1) provisioning effectively leaving me with no BB for 4weeks!.

A phone call to RETENTIONS (First time I needed to do this in 10yrs) was necessary to remedy this farce, resulting in upgrading to 10Mbps "L" along with a surprising (but welcome) price reduction and promissory 1 month re-imbursement!.

Needless to say.....I'm still waiting for the promised email/letter. ;-)

rovert · 10-06-2009, 12:44

I received the upgrade e-mail dated 7 May 2009 and have since had the card through the post. I registered 2 weeks ago but in spite of regular modem reboots my speed remains at 2 meg and "My Virgin Media" shows me as 2 MbM. I live midway between Huddersfield and Wakefield. According to the timetable Huddersfield upgrade is available now with Wakefield following in August. In the days of NTL my area was Kirklees based in Huddersfield so I am assuming I still come under Huddersfield. My bill shows my Area Reference as 26 but I can't find a list to show what this means. Can anyone say whether I should I have got the upgrade yet?

joglynne · 10-06-2009, 13:27

Quote:

Originally Posted by rovert

I received the upgrade e-mail dated 7 May 2009 and have since had the card through the post. I registered 2 weeks ago but in spite of regular modem reboots my speed remains at 2 meg and "My Virgin Media" shows me as 2 MbM. I live midway between Huddersfield and Wakefield. According to the timetable Huddersfield upgrade is available now with Wakefield following in August. In the days of NTL my area was Kirklees based in Huddersfield so I am assuming I still come under Huddersfield. My bill shows my Area Reference as 26 but I can't find a list to show what this means. Can anyone say whether I should I have got the upgrade yet?

Click on the "Connections" tab at the top of this page and it will give you your host details. Mine is :- cpc2-stre4-0-0-custXXX.bagu.cable.ntl.com which shows that Stretford is the area I would come under for any upgrade. Check your host details then look up the result in the timetable you can find here. If you are still unsure what your host details mean post them here and I am sure one of the members will be able to decipher what area you are under.

Add: Don't forget to XXX your customer number.

spiderplant · 10-06-2009, 13:28

Quote:

Originally Posted by rovert

Can anyone say whether I should I have got the upgrade yet?

You are probably on the Heckmondwike hubsite. (Click the 'Connection' link at the top of this page. If it says 'heck' in the name, you are). No upgrade date has been published for this yet.

rovert · 10-06-2009, 15:03

Thanks very much joglynne and spiderplant. Here is the result:

cpc4-heck4-0-0-custXXX.hudd.cable.ntl.com

That seems to prove that as spiderplant suggested I am on the Heckmondwike hubsite so I will just have to be patient until a date is published!

c1rcle · 10-06-2009, 19:11

Why do they make everything so flippin difficult?

I'm in an area that's already been updated & I received a letter just a few days ago telling me I need to arrange for a modem to take advantage of the new speed. Phone the number on the letter & they'll get it sorted asap, right? wrong!

I spent almost an hour on the phone to Virgin & spoke to 8 different people to finally find someone who could order me a nice new modem, he rang back a few minutes later to tell me he hadn't ordered the modem but had ordered an engineer to come install it instead, I hope he brings the modem with him.

Peter_ · 10-06-2009, 19:45

Quote:

Originally Posted by c1rcle

Why do they make everything so flippin difficult?

I'm in an area that's already been updated & I received a letter just a few days ago telling me I need to arrange for a modem to take advantage of the new speed. Phone the number on the letter & they'll get it sorted asap, right? wrong!

I spent almost an hour on the phone to Virgin & spoke to 8 different people to finally find someone who could order me a nice new modem, he rang back a few minutes later to tell me he hadn't ordered the modem but had ordered an engineer to come install it instead, I hope he brings the modem with him.

The engineer will have a modem with him but that does sound farcical but it can happen.

bensden · 10-06-2009, 20:01

Quote:

Originally Posted by BenMcr

Well it sounds like Virgin might want to have a word with the postal service in Bristol then!

Everyone I know all over the country got the price change information

Well I live in Kent & I can assure you, I did not receive any notification, either by post or E-mail regarding any increase in my bill. So its not only Bristol that was not notified.

Peter_ · 10-06-2009, 20:04

Quote:

Originally Posted by bensden

Well I live in Kent & I can assure you, I did not receive any notification, either by post or E-mail regarding any increase in my bill. So its not only Bristol that was not notified.

What are you going to do then, you can cancel or phone up and complain, they are your only real options, but you are getting a free upgrade to 10Mb anyway.

2old4this · 10-06-2009, 20:05

got this email this morning

Dear xxxxxx,

If you thought it was now miles quicker to upload photos online, or download a new album or two - you’d be right!

We’ve speeded up your service from up to 2Mb to up to 10Mb. Which isn’t just fast - it’s blisteringly fast! It’s all part of our plan to bring our broadband power to the people.

Wondering what that means for you?

Well, it’s now:

4 times faster to download a music track (5Mb)
Taking 5 split seconds, instead of 20 seconds.

Twice as fast to download a feature length film (1.9Gb)
Taking 1hr 12 mins, instead of 2hr 24mins

Overall your service is 2 times faster than BT, Tiscali and Orange when you compare average actual download speeds*. You lucky thing!

The good stuff doesn’t stop there, either. With V Stuff (free for every customer), you can now backup your most precious files with the click of a button, store up to 5Gb of music, photos and more online. Plus, print up to 25 snaps for free** - every month!

Haven’t got V Stuff yet? Just click the link below and set it up in a couple of seconds flat.

Wed, 10 Jun 2009 19:06:22 GMT

Test 1: 1024K took 3026 ms = 338.4 KB/sec, approx 2788 Kbps, 2.72 Mbps
Test 2: 1024K took 930 ms = 1101.1 KB/sec, approx 9073 Kbps, 8.86 Mbps
Test 3: 1024K took 858 ms = 1193.5 KB/sec, approx 9834 Kbps, 9.6 Mbps
Test 4: 2048K took 2049 ms = 999.5 KB/sec, approx 8236 Kbps, 8.04 Mbps

Overall Average Speed = approx 7483 Kbps, 7.31 Mbps

bensden · 10-06-2009, 20:17

Quote:

Originally Posted by Moldova

What are you going to do then, you can cancel or phone up and complain, they are your only real options, but you are getting a free upgrade to 10Mb anyway.

I'm not complaining & quite happy with the speed increase, & also realise just about everything has a yearly increase, I was replying to the statement that eveyone was notified of the impending price increase. I wont cancel just because of Â£2 a month extra.

Peter_ · 10-06-2009, 20:20

Quote:

Originally Posted by bensden

I'm not complaining & quite happy with the speed increase, & also realise just about everything has a yearly increase, I was replying to the statement that eveyone was notified of the impending price increase. I wont cancel just because of Â£2 a month extra.

I knew you were but many people think the opposite and your post was convenient.

chrispy2000 · 10-06-2009, 20:55

It’s official I got the email today I’m now on 10MB!!!
I’m going down to the pub celebrate!

dark_forces · 10-06-2009, 23:09

Quote:

Originally Posted by gulf4uk

AS ALWAYS More and more differant versions from VIRGIN on there flyer there is
no mention of increase even though we all new it . My area upgrade still not done
even though i registered there dates are about as useless as they can be .

TONY
FARNBOROUGH GU14 GU1 AREA (MAY\JUNE0 What a laugh

I agree! My area does not even have a date and they keep telling me to keep checking the link.

Apparently they are still scheduling an upgrade for my area. I wish they would stop hyping about the upgrade and concentrated on getting the upgrades done and then informing customers rather than the other way round.