NTL Customer Services: Your personal experience

[Argster]

I finally launched it. Let's see what can I achieve long term.
www.ntl-complaints.co.uk

[James Henry]

If you leave Ofcom on there as a first port of call you will certainly irritate them a bit. They are really the last port of call on the complaints chain. You must attempt to resolve the issue with ntl first, and probably then go via an arbitration before Ofcom.

[tonecold]

Originally Posted by James Henry

If you leave Ofcom on there as a first port of call you will certainly irritate them a bit. They are really the last port of call on the complaints chain. You must attempt to resolve the issue with ntl first, and probably then go via an arbitration before Ofcom.

As I will be soon as I've tried a letter of complaint and also tried to get an answer through here (its been a week and still nothing).

I'm getting real sick and tired of the whole NTL thing at the moment, I just don't need the hassle, nor does anyone. Service thats constantly like this that causes people to go like the guy in Falling Down .

[Argster]

Well, to be honest, it is rather Otelo than Ofcom when it comes to NTL and any relevant grievances.

I think I may be changing it to Otelo soon (but have to get hold of a few more solicitors who are propeared to assist the crusade first). However, feel free to pm me if you want to voice your grievances via ntl-complaints.co.uk (I'm currently working on a that bit)

Cheers

[STONEISLAND]

Well been on hold fro half an hour. Still on hold. All I want to do is tell them i'm moving.

Joke to have to wait so long at 10am not even peek time. Was going to stay with them but after this!!!! No chance.

---------- Post added at 10:14 ---------- Previous post was at 10:01 ----------

Still on hold. 40 mins!!!!!!!!!!!!!!

[Argster]

Skunk, make sure that the "Cancellation Dept" is aware that your account is closed.

One of their favourite tricks is to terminate your service after you paid any inflated outstanding amount and then charge you further because...you should have also notified the "Cancellation Dept" although the CS said that the account was then closed.
Just beware..

[STONEISLAND]

Originally Posted by Argster

Skunk, make sure that the "Cancellation Dept" is aware that your account is closed.

One of their favourite tricks is to terminate your service after you paid any inflated outstanding amount and then charge you further because...you should have also notified the "Cancellation Dept" although the CS said that the account was then closed.
Just beware..

Gave up holding after 40 mins totally unacceptable. I ring to pay bill got though straight away. She's trying to transfer me to disconnections and guess what!!!!!

Still on hold!!!!


---------- Post added at 12:31 ---------- Previous post was at 12:24 ----------

Getting so stressed now She has only trasfered me to someone not in the depatment and she has passed me back to home mover for anouther 40 mins!!!!!!!!!!



NTL You will never have my custome again!!!!!!

---------- Post added at 12:34 ---------- Previous post was at 12:31 ----------

I'm sick off this hold music. How can they be so busy at this time of day?

---------- Post added at 12:52 ---------- Previous post was at 12:34 ----------

Been on hold again for anouther 40 Mins. Total 80 mins of my work time wasted listing to crap music and a stupid women telling me the ntl sevice is improving. Joke.

And still on hold.

[Argster]

Either you are very patient or your boss. I only hope that he's more patient than you (for obvious reasons).

Beware that even after they keep you on hold for ages, they can still put the phone down on you (oops sir, you must have got cut off)... that can take the biscuit!

[STONEISLAND]

Finally got though. Credited me £30 of my phone bill. Have given me 3 months free 4mb Broadband in the new property. Bloody good sales girl that's all I can say to calm me down, and for me to still be with NTL.

[Brian JW]

Had problems
CS = -0
Not point saying anymore apart from useless

BJW

<mod edit: Chris W> Do NOT attempt to bypass the swear filter- it is there for a reason. Also remember that there are some members of ntl staff on this board- so let's refrain from personal comments- perhaps try to be a little constructive in your criticism- or at least provide some justification.

[john01]

I'll bet money ntl lieing about that credit on your bill, they promised me the same thing, don't fall for it, it a ploy to tie you in again, now you'll have to give another month notice, she's not a good sales girl, she's just a drone reading from a script. Get out while you can. I've manually discounnected ntl bb, tv and phone and gone back to BT. This cost me a £129 but I've also paid out £40 in one day just trying to get through to cancelation, get my meaning.

[Pug205Tim]

ADMIN EDIT - (Russ) - Please do NOT post comments like that. Also we have a swear filter for a reason so please do not try to bypass it. Any repeat of this will result in a suspension from the site.

[chrisjones]

This may be OT, but next time you post racist comments like that, expect a visit from your local police!

NOT funny, NOT clever.

Idiot!

[Pug205Tim]

Originally Posted by chrisjones

This may be OT, but next time you post racist comments like that, expect a visit from your local police!

NOT funny, NOT clever.

Idiot!

Huh? Sorry i didnt think that was racist tbh Whats the world coming too, freedom of speech etc?

Just to add, i wasnt trying to be funny/clever tbh. Nor was i trying to bypass the swear filter, thats just how i spell. I just didnt realise this forum was so strict about it. None others i go on are, thats seen as the usual way to talk. Anyway t'is all in the past. Let us move on etc!

[chrisjones]

Originally Posted by Pug205Tim

Huh? Sorry i didnt think that was racist tbh Whats the world coming too, freedom of speech etc?

Just to add, i wasnt trying to be funny/clever tbh. Nor was i trying to bypass the swear filter, thats just how i spell. I just didnt realise this forum was so strict about it. None others i go on are, thats seen as the usual way to talk. Anyway t'is all in the past. Let us move on etc!

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