Small connection issue - Page 5

Sephiroth · 23-10-2009, 06:52

I think webcrawler250 went off the mark with this Be stuff and a VM phone line. He was spot on with his succinct summary of my first post in this thread:

This speed issue / latency will be due to:

* Distance from exchange
* Contention
* possible fault on the line
* Poor kit in the exchange

Any ADSL provider, Be included were they to offer you a service, is carried through BT's cloud up to the ISP Gateway. So whomever you do internet with, you've got to crack your local loop problem.

Sarah's data has shown that the Harlosh system is capable of 1 Mbps.

What we're lacking in your case is the proper diagnostic measure (that I first mentioned) to see what's cooking between your house and the exchange.

VM buy capacity from BT Wholesale who sell capacity to BT Retail (your phone service). BT Openreach is the creature that serves both arms of BT to cure local problems. So, either VM ask BT Wholesale to ask BT Openreach to investigate your situation, or BT Retail do so.

The former course is a matter of proper customer care by VM; the latter is proper treatment by BT of a potential broadband customer.

Either way, someone needs to be very firm and persistent at both ends of the customer services chain.

That's the best we can now advise, I feel.

webcrawler2050 · 23-10-2009, 10:16

Maybe a little the point I was making. If the OP moves his phone line back to BT he isn't restricted for options if he comes to move. From what i've seen, VM National service is complete and utter gob mess - personally move to a "better" provider - avoid the likes of Talk Talk anyone who is free - My first choice would be BE* Or 02 - although, they are both the "same" if your an 02 customer - you can get some good deals.

Stuart_ · 23-10-2009, 13:53

So basically if VirginMedia / BT do not get this sorted, I may as well change to a different broadband provider - is that what you're saying?

I shall phone up VirginMedia and ask for a whoosh test, then ask BT to do one too. Will they contact me afterward or does it only take a few seconds down the phone?

Thanks.

webcrawler2050 · 23-10-2009, 14:03

Quote:

Originally Posted by Stuart_

So basically if VirginMedia / BT do not get this sorted, I may as well change to a different broadband provider - is that what you're saying?

I shall phone up VirginMedia and ask for a whoosh test, then ask BT to do one too. Will they contact me afterward or does it only take a few seconds down the phone?

Thanks.

BT won't do it - Virginmedia will do it via the OpenReach panel they have - or atleast should. What I am saying is, if you cant get it sorted, I would do this

Move your phone line to BT line rental aswell.
Move your broadband to BE*

Stuart_ · 23-10-2009, 14:17

Quote:

Originally Posted by webcrawler2050

BT won't do it - Virginmedia will do it via the OpenReach panel they have - or atleast should. What I am saying is, if you cant get it sorted, I would do this

Move your phone line to BT line rental aswell.
Move your broadband to BE*

Why should I move my phone line to BT line rental?

I shall phone VirginMedia soon and ask them to do a whoosh test. I'm completely stuffed if they do not.

Thanks.

webcrawler2050 · 23-10-2009, 14:20

Well at the moment, you are restricted - technicall it's not a "BT" Line - thus moving your line to BT will give you better options for broadband etc.

Stuart_ · 26-10-2009, 09:08

Well that was fun!

I phoned up Virgin, and all they said was: "You're very far from your exchange."

That was after asking them to do a 'whoosh test' which they did not do, they also told me to try my master socket, which I told them I have tried many times already.

Why can they not just do a 'whoosh test' like I asked them? Why?

Getting pretty frustrated now.

webcrawler2050 · 26-10-2009, 11:11

Quote:

Originally Posted by Stuart_

Well that was fun!

I phoned up Virgin, and all they said was: "You're very far from your exchange."

That was after asking them to do a 'whoosh test' which they did not do, they also told me to try my master socket, which I told them I have tried many times already.

Why can they not just do a 'whoosh test' like I asked them? Why?

Getting pretty frustrated now.

Save yourself LOTS of hassle. Move your line to BT - move to better ISP - reccomendations for a "decent" ADSL service

BE* / 02
PLUSNET

Ignitionnet · 26-10-2009, 12:01

This thread scares me.

Has anyone asked the OP who he actually pays his line rental to, or asked for line stats from his ADSL modem / router?

As a reminder it would appear they have more options than just Virgin on their phoneline:

Quote:

Originally Posted by Stuart_

Here is my result from the BT line-checker:
"We have tested your line and can confirm your line supports the UK's most complete broadband package, BT Total Broadband. We estimate your maximum connection speed to be 0.256Mbps, which is the fastest speed your line can currently support."

5 pages of rigmarole for what's probably nothing more than a noisy line (note the 500kbps IP Profile that BT's DLM has set on his 1.2Mbps sync, this is abnormally low and indicates instability) that could be resolved through something as simple as removing ring wire which is soaking up noise or installing a filtered face plate such as one available from http://www.adslnation.com/products/xte2005.php

It's also worth noting that Alcatel modems also work well on longer lines and have given some excellent results on BT Wholesale lines.

If OP is a low bandwidth user they may also find some value from this.

Migration to another mass-market ISP isn't going to fix it, Be won't even accept orders from very long lines, resolving the line issue at home or using an ISP that guarantees to resolve it will.

So, OP, what ADSL modem / router are you using, so that some line stats and error stats can be obtained please?

Stuart_ · 26-10-2009, 17:04

Quote:

Originally Posted by Broadbandings

This thread scares me.

Has anyone asked the OP who he actually pays his line rental to, or asked for line stats from his ADSL modem / router?

As a reminder it would appear they have more options than just Virgin on their phoneline:

5 pages of rigmarole for what's probably nothing more than a noisy line (note the 500kbps IP Profile that BT's DLM has set on his 1.2Mbps sync, this is abnormally low and indicates instability) that could be resolved through something as simple as removing ring wire which is soaking up noise or installing a filtered face plate such as one available from http://www.adslnation.com/products/xte2005.php

It's also worth noting that Alcatel modems also work well on longer lines and have given some excellent results on BT Wholesale lines.

If OP is a low bandwidth user they may also find some value from this.

Migration to another mass-market ISP isn't going to fix it, Be won't even accept orders from very long lines, resolving the line issue at home or using an ISP that guarantees to resolve it will.

So, OP, what ADSL modem / router are you using, so that some line stats and error stats can be obtained please?

I've posted already what my router is, but I guess you cannot be bothered reading back several pages to find it which I can understand: Netgear DG834G v4 ADSL2+ Modem Router.

Would it really be worth it, getting one of them faceplates? I thought buying one of them was pretty much the same as plugging my router straight into the master socket, no?

Ignitionnet · 26-10-2009, 17:26

Quote:

Originally Posted by Stuart_

I've posted already what my router is, but I guess you cannot be bothered reading back several pages to find it which I can understand: Netgear DG834G v4 ADSL2+ Modem Router.

Would it really be worth it, getting one of them faceplates? I thought buying one of them was pretty much the same as plugging my router straight into the master socket, no?

Thanks, please see below:

Quote:

There is a page within the router GUI that displays the line stats. Click the link below.

http://192.168.0.1/setup.cgi?next_file=stattbl.htm

If you are prompted to login, the username is admin and the password is password.

A faceplate gives the same effect as plugging into the test point on the NTE / master socket. It is however not the same as just using the master itself, if you were to take the front off the master you would be able to locate this test point.

I see Sephiroth asked you for the stats but couldn't find where to get them - good man!

Stuart_ · 26-10-2009, 17:35

Quote:

Originally Posted by Broadbandings

Thanks, please see below:

A faceplate gives the same effect as plugging into the test point on the NTE / master socket. It is however not the same as just using the master itself, if you were to take the front off the master you would be able to locate this test point.

I see Sephiroth asked you for the stats but couldn't find where to get them - good man!

ADSL Link----------------------Downstream-------------Upstream
Connection Speed---------------992 kbps----------------448 kbps
Line Attenuation-----------------63.0 db-----------------31.5 db
Noise Margin---------------------9.6 db------------------15.0 db

Ignitionnet · 26-10-2009, 17:44

Cheers.

I take it you've run through this process: http://www.skyuser.co.uk/forum/view-master.html

Stuart_ · 26-10-2009, 17:48

Quote:

Originally Posted by Broadbandings

Cheers.

I take it you've run through this process: http://www.skyuser.co.uk/forum/view-master.html

Yes, I have done that; everything works as normal.

Ignitionnet · 26-10-2009, 17:55

Quote:

Originally Posted by Stuart_

Yes, I have done that; everything works as normal.

Roger that.

Can you try another router at all?

Some work better with BT's kit than others.

Your line may take a different route to other people making it a touch longer, however it's hard to be certain as your line is so long your router doesn't accurately measure it as it only goes up to 63dB attenuation