50 crap down to 3meg CAPPED

[scu11y69]

Originally Posted by Moldova

Can you try www.speedtest.net and post the results please.

http://www.speedtest.net/result/440876548.png


theres ya link after 6 phone calls to 50mb support today and 2 ov them being rude and not helping they ended up telling me its my router thats faulty so tranfered to netgear who said its not down to them back on to virgin who said they cant even transfer calls to netgear so i was lying they would now contact netgear.they phoned back and said 1 will be here in 3days. thing is im connected direct to modem NOW!!!! and you see the results
am i in my rights to canceal my contract as im sure there is a 28day cooling off period and get my conection fee and install refunded??????

[Sirius]

Originally Posted by xpod

I tried that in post number 3.......

I will take the 5th on that

[Peter_]

Originally Posted by scu11y69

http://www.speedtest.net/result/440876548.png


theres ya link after 6 phone calls to 50mb support today and 2 ov them being rude and not helping they ended up telling me its my router thats faulty so tranfered to netgear who said its not down to them back on to virgin who said they cant even transfer calls to netgear so i was lying they would now contact netgear.they phoned back and said 1 will be here in 3days. thing is im connected direct to modem NOW!!!! and you see the results
am i in my rights to canceal my contract as im sure there is a 28day cooling off period and get my conection fee and install refunded??????

If that is connected direct then it looks like the is an issue on the connection as your upload is more or less what you should expect but your download is way to low, have Tech Support given you any reason for this at all as it does look like you will need to call back preferably during normal office hours.

[xpod]

I will take the 5th on that

double snip.

Originally Posted by scu11y69

http://www.speedtest.net/result/440876548.png


theres ya link after 6 phone calls to 50mb support today and 2 ov them being rude and not helping they ended up telling me its my router thats faulty so tranfered to netgear who said its not down to them back on to virgin who said they cant even transfer calls to netgear so i was lying they would now contact netgear.they phoned back and said 1 will be here in 3days. thing is im connected direct to modem NOW!!!! and you see the results
am i in my rights to canceal my contract as im sure there is a 28day cooling off period and get my conection fee and install refunded??????

What cmts/uBR are you on?
Click the link, remove any form of IP Address
http://www.cableforum.co.uk/board/mi...?do=connection

x:Edit, I'd like to see some more stats from the modem to if you don't mind.
Anything related to bonding, the downstream(s).
Thanks

[scu11y69]

looks 1mb better today and here what that link says




cpc3-seve18-2-0-custXXX.XX-X.cable.virginmedia.com

hope this mite help

[Kymmy]

Removed customer details from the last post

[scu11y69]

heres somthink i found in another thred am i right in thinking VM slow you down if u use giganews????

Try the Giganews speedtest.

http://www.giganews.com/performance.html

Talking of Giganews I wish Virgin would sort their act out with regards to Giganews, my route to it goes on the following path:

VM Mortlake -> VM Croydon -> VM Poplar -> VM Amsterdam -> Giga

Nice and smooth and costs VM nothing as it's done over peering.

The path back is:

Giga -> Cable and Wireless Amsterdam -> C+W London -> C+W Leeds -> VM Leeds -> VM Poplar -> VM Croydon -> VM Mortlake

So either someone's messed up something or VM are intentionally using the Cable and Wireless link to ease loading on their own Amsterdam link, which is costing them money as they'll be paying C+W for the transit.


could this explain why i can only download at 4.5meg instead ov 50mb from giganews????

[Stabhappy]

tried news-europe.giganews.com?

[scu11y69]

Originally Posted by Stabhappy

tried news-europe.giganews.com?

yep that where im having trouble VM tell me that giganews cant support 50mb rofl

[Ignitionnet]

Originally Posted by scu11y69

yep that where im having trouble VM tell me that giganews cant support 50mb rofl

Oh please...

Yeah it's something personal against the UK, they can do 120Mbit/s+ to everywhere else but clearly have something against VM. The VM 50M product has no faults or speed issues due to being thrown together and dumped onto the network, the rest of the Internet is at fault.

[scu11y69]

heres a update of my speed seems to have picked up a bit but also if you look i borrowed my friend modem for his 20meg and it maxes so it might be a modem issue if there a VM representative could you please look into this for me as i cant be asked sitting on the phone for like 40mins and 5 phone calls later then doing the same tests switch off modem restart ipconfig dont u think iv restarted it b4 i even phone u just to check my self im paying for 50mb i want 50mb not 20mb


thats mine

and below is the 20meg modem

http://g.imagehost.org/view/0501/vmspeed_20meg_modem

[marv69]

im on 50meg and was the 1st in the area and ever since ive had it if i download alot i get capped to 10meg they tried to say it was the modem power lvls so i had 2 engineers out who both told me the power lvls were fine and that they do can u even though they arnt ment too, but on a side note if u pause your downloads for around 20mins the speed goes back up. i dont understand it and virgin meadia all have no clue. other than that im very happy with my connection.

[Impz2002]

Originally Posted by marv69

im on 50meg and was the 1st in the area and ever since ive had it if i download alot i get capped to 10meg they tried to say it was the modem power lvls so i had 2 engineers out who both told me the power lvls were fine and that they do can u even though they arnt ment too, but on a side note if u pause your downloads for around 20mins the speed goes back up. i dont understand it and virgin meadia all have no clue. other than that im very happy with my connection.

You are not being capped as there is no STM on the 50meg product. You are suffering from some form of fault and i suggest you get back on to them about it.

Impz

[scu11y69]

todays speed got a tec coming monday AGAIN

DOES ANY 1 SE ANYTHINK WRONG HERE AS ITS JUST THE DOWNLOAD THATS EFFECTED

DS-1 DS-2 DS-3 DS-4
Frequency 298750000 306750000 314750000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 30 31 32 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 5.65 4.85 5.01 N/A
RxMER
(dB) 37.09 38.26 37.94 N/A
Correctable
Codewords 3 1 0 N/A
Uncorrectable
Codewords 281 970 260 N/A