Quote:
Originally Posted by Pea-Pod
When these companies say you need to have a BT line to be able to take up their broadband. How do you get that BT line, do you have to physically sign over to BT and become a customer of theirs?
It's just I am still paying £17.99 for 1MB broadband. I have an old PACE box that won't go higher than 1MB and everytime I have called up to request a change to a new Samsung box they say either they have not got any available or they don't offer that exchange anymore. Also an engineer even advised me to call and request a Stand Alone Cable modem to be fitted seperately, but they won't do that either.
So I'm thinking of switching over to SKY. I've been wanting to go for HD anyway.
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If you're getting internet through the set top box, then that implies that you are in a previous Cable and Wireless area. My understanding is that to standardise platforms across the country, the internet is no longer provided through set top boxes for new customers. I've just added the V+ box to my package - there is a Pace box downstairs, and a Samsung upstairs where the broadband connection comes from. The Pace box is being swapped - so there is no change to the current broadband connection, however when I called Customer Service, they immediately offered the Stand Alone Cable modem as a self-install kit or with an engineer to come and do it for me. The self-install kits are sent out through the post. I took the easy option and asked if the engineer could fit it at the same time as the V+ box...
It might be worth calling Customer Services now and asking if you can change your connection to SACM. Not sure if it is applicable though across the country, but I was told that it would mean that I now receive two bills, one for television, telephone etc, and one for internet access.
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