New Speed Upgrades 8th March. (Part 3) - Page 48

garyparson · 08-03-2005, 16:34

Why is everyone ringing up, i thought it was 'automatic'? I haven't got it via my stb, do I have to ring up? Reading the last few posts make me think so.

scrotnig · 08-03-2005, 16:35

Quote:

Originally Posted by garyparson

Why is everyone ringing up, i thought it was 'automatic'? I haven't got it via my stb, do I have to ring up? Reading the last few posts make me think so.

It will happen automatically for many over the next few weeks depending on region and also the equipment the customer already has.

However, some people requested it manually, so where possible, it was done.

Raistlin · 08-03-2005, 16:35

I can't see why people are ringing up either, I followed the link given a few pages back and mine was upgraded in about 45 seconds (maybe a minute or so if you include the time to reboot the modem)

08-03-2005, 16:35

Quote:

Originally Posted by Reddevil63

I just tried the upgrade thru the website and it says my username is not associated with my cable modem.

Thought maybe put wrong username so used forgotten username/password link and its not wrong!!!

WTF????

Mine was the same, so I called them and hey presto !!!!!!!!!!!!!

Give them a call.

spr33 · 08-03-2005, 16:37

Quote:

Originally Posted by dbateman2k5

Phoned NTL CS, they have changed me from 750k to 1Mb (max that Pace STB can take), til Thursday. Then I ring after new Samsung STB is installed and they'll switch me to the 2Mb service

Speed changed, do I need to reset STB ?

Yeah, reset the STB and all should be good. Did they offer you the temporary upgrade, or did you request it?

scrotnig · 08-03-2005, 16:37

Quote:

Originally Posted by Raistlin

I can't see why people are ringing up either, I followed the link given a few pages back and mine was upgraded in about 45 seconds (maybe a minute or so if you include the time to reboot the modem)

Many customers have set top boxes for broadband and these cannot be upgraded online.

Raistlin · 08-03-2005, 16:38

Quote:

Originally Posted by scrotnig

Many customers have set top boxes for broadband and these cannot be upgraded online.

Ahhhh.....

I C

ikthius · 08-03-2005, 16:39

Quote:

Originally Posted by Raistlin

I can't see why people are ringing up either, I followed the link given a few pages back and mine was upgraded in about 45 seconds (maybe a minute or so if you include the time to reboot the modem)

mines wont, and it tells you to ring the 0800 number!!!!!!!

ik
__________________

Quote:

Originally Posted by yer nice one

If you want your free upgrade then dont wait doit yourself, visit the link below
(You Just Need Your Ntl Username And Password)

http://www.ntlworld.com/data-feeds/e...cablemodem.php

Its easy as that.

Thank You

again for some even with a sacm it does not work.

ik

tomjleeds · 08-03-2005, 16:41

Just rang CS, chose option 5 as no other seemed to fit, got through to a nice scottish woman.

Me: "Hello, I'm aware of broadband speed upgrades going on. Can you give me any indication of when I'll see the benefits?"
NTL: "They're going on in the next few days. If you like I can upgrade you now?"
Me: "That would be excellent!"
NTL: "OK, hold on just a second..."
*about 20 seconds pass*
NTL: "Right, if you just reboot your STB, you'll be connecting at 2Mbps"
Me: "Thankyou very much!" (secretly thinking WOOHOO!)

Awesome. Upload still seems to be at 128k though...

EDIT: I'm in Leeds, so I suggest anybody else who is does the same!

yer nice one · 08-03-2005, 16:42

I would like to thank all the people in this thread, Without your help I would still be sitting around waiting for NTL to upgrade me, Instead I follwed the thread and then followed the upgade link to the NTL page, I am now flying @ 3mb in Dorset, I would still be on 1.5 if it wasnt for all your help,

Thanks
Great place to hang out.

Jon M · 08-03-2005, 16:43

Quote:

Tue, 08 Mar 2005 17:30:51 GMT
1st 128K took 375 ms = 349525 Bytes/sec = approx 2908 kbits/sec
2nd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
3rd 128K took 375 ms = 349525 Bytes/sec = approx 2908 kbits/sec
4th 128K took 360 ms = 364089 Bytes/sec = approx 3029 kbits/sec

had to go through tier migration page.. but it updated without reboot in less than a minute

scrotnig · 08-03-2005, 16:43

Quote:

Originally Posted by yer nice one

I would like to thank all the people in this thread, Without your help I would still be sitting around waiting for NTL to upgrade me, Instead I follwed the thread and then followed the upgade link to the NTL page, I am now flying @ 3mb in Dorset, I would still be on 1.5 if it wasnt for all your help,

Thanks
Great place to hang out.

Yes, and 1.5 just seems slow now, and it's also SOOOOOOO "2004"!

Ramrod · 08-03-2005, 16:45

Quote:

Originally Posted by tomjleeds

Just rang CS, chose option 5 as no other seemed to fit, got through to a nice scottish woman.

Me: "Hello, I'm aware of broadband speed upgrades going on. Can you give me any indication of when I'll see the benefits?"
NTL: "They're going on in the next few days. If you like I can upgrade you now?"
Me: "That would be excellent!"
NTL: "OK, hold on just a second..."
*about 20 seconds pass*
NTL: "Right, if you just reboot your STB, you'll be connecting at 2Mbps"
Me: "Thankyou very much!" (secretly thinking WOOHOO!)

Awesome. Upload still seems to be at 128k though...

Thats it! I'm ringing CS again

Marloe · 08-03-2005, 16:45

Just clicked the link in ikthius post and was upgraded in straight away. Thanks.

BIGZIPZ · 08-03-2005, 16:46

Thanks alot to Debsy42 for upgrading my connection for me!!!