ntl Confirms 10Mb Broadband Speed Increase - Page 46

**Mick** · 27-08-2005, 10:17

Quote:

Originally Posted by Robc66

lol yep....Infact most ppl who work for ntl dont have a clue wot they r on about. I think they just get random people from the street to work for them

especially the people from customer services lol! u end up telling them wot broadband is over the phone cause they dont know

Please do not make such sweeping statements that are designed to provoke a response. Especially when there are ntl staff members who post here to help out here in their own time.

fatboy · 27-08-2005, 12:01

Quote:

Originally Posted by Robc66

lol yep....Infact most ppl who work for ntl dont have a clue wot they r on about. I think they just get random people from the street to work for them

especially the people from customer services lol! u end up telling them wot broadband is over the phone cause they dont know

1. Most people who work for nt: can actually read, write and spell in proper English.

2. Certainly on business broadband support in Newport you will find people who will wipe the floor with whatever little knowledge you may have.

Stephen · 27-08-2005, 13:13

Robc66, I think that you will find customer service staff get a lot of training on the products they are trying to help with but some are more informed than others as we like to keep up with news and info, where as ntl have a habit of not training on new products until they are due to be released. so that may be why the cs staff do not really know about the 10MB upgrades. Ask them again in a few months and it will be different.

I used to work in CS but am now in ntl Business.

Robc66 · 27-08-2005, 16:37

Ok...maybe I was a bit harsh...but I have had to contact them a few times in the past and the last time I rang them I ended up being passed on to another person about 10 times because the person who I was talkin 2 could not do what I wanted them to and it was a pretty simple task really, all i wanted them to do was to replace my cable modem because it was faulty. I admit that I was wrong to post that anyway so I would like to say sorry to people it upset.

swoop101 · 29-08-2005, 06:26

It would appear that some changes are taking place already, some people are reporting vastly increased speeds for downloads on other forums.
one person just got sustained speed @ 1964KB/s (faster than 10meg)
another has been getting 700KB/s (near 6meg)

will have to see how long before I go up.

mcmanic · 29-08-2005, 07:17

why are they downloading info about dodgy cable Tv Dbox2 's

swoop101 · 29-08-2005, 07:27

who said it was a dodgy doc about that?

you can call a file anything you like, don't make assuptions.

Safeman · 29-08-2005, 07:54

Quote:

Originally Posted by Robc66

Ok...maybe I was a bit harsh...but I have had to contact them a few times in the past and the last time I rang them I ended up being passed on to another person about 10 times because the person who I was talkin 2 could not do what I wanted them to and it was a pretty simple task really, all i wanted them to do was to replace my cable modem because it was faulty. I admit that I was wrong to post that anyway so I would like to say sorry to people it upset.

i feel for you rob m8

mcmanic · 29-08-2005, 09:30

Quote:

Originally Posted by swoop101

who said it was a dodgy doc about that?

you can call a file anything you like, don't make assuptions.

i believe you

thousands wouldn't though

Safeman · 29-08-2005, 14:13

i heard 10mb starts in october can anyone confirm this please or is it near the end of 2005 beta testing i hear telewest are doing theres very soon

JeLLyMaN · 29-08-2005, 18:42

I just hope that 2MB users get it by atleast Jan.

EDIT: And swoop101,

Quote:

Originally Posted by swoop101

It would appear that some changes are taking place already, some people are reporting vastly increased speeds for downloads on other forums.
one person just got sustained speed @ 1964KB/s (faster than 10meg)
another has been getting 700KB/s (near 6meg)

will have to see how long before I go up.

FireFox has crazy download speeds at the start of a download, Or if its in the cache, But it could be real download speeds I guess. We'll just have to wait and see.

Chrysalis · 29-08-2005, 21:24

I see a coincidence in the time these fast speeds started been reported and the recent external peering problems that have emerged.

simbr · 30-08-2005, 13:36

Quote:

Originally Posted by Acathla

My thoughts on how NTL should handle this are such:
Set up users on contracts like you would a mobile telephone.

I am on orange, i get 200 minutes a month inclusive in my line rental. When I use more minutes i get charged every minute i use my phone. If i dont use all 200 miutes in a month (say i use 50) it gets rolled over to the next month so i now have 250 minutes the next month.

I am on NTL, i get 75GB a month inclusive in my rental. When I use more GB i get charged every GB i use my connection. If i dont use all 75GB in a month (say i use 50) it gets rolled over to the next month so i now have 90GB the next month.

--

Other than that if they dont allow us to 'roll over' GB and charge us say ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£1 a GB over we go, can we get refunded for every 1GB under we are?

Hope that makes sense

Reminds me eerily of how AOL and Compuserve etc operated in the days before ISPs like Demon.

budwieser · 30-08-2005, 21:45

A Big " UP " To the Staff who work for NTL and actually GIVE UP their free time to help out us lesser mortals.

Thank you very much Guys and Girls, You know who you are and you are MUCH Appreciated.

Downloads · 30-08-2005, 22:18

I don't suppose anyone who frequents the pub knows anything about upload speeds yet? I'm hoping to host some online games with friends so upload speed would be really useful to know...

(i'm on the 3meg connection before anyone asks).