2 lines not possible !!

[Fatec]

Originally Posted by BenMcr

As I have already said, I am not against Virgin offering more than one modem per account. But it has to be consistent, and all support, sales, install and cutomer staff trained on it.

From what i recall, everyone apart from call centre staff knew/trained on it, which is weird really.

The number of times when it was done unofficially on ntl, install engineers would cut services to someone else in the property because they were not expecting two sets of active services

Most engineers were smart enough to ask, kelly contractors on the other hand

That isn't the billing system screwing it up. It will be agents going 'why are there two broadband accounts, we don't do that, I'll fix it'

Nah, it's the billing system, checked it myself.

[popper]

Originally Posted by Maggy J

What a ridiculous state of affairs...

So to get this straight the only reason that there must be only one connection per household is because of the inability to add more than one connection to the billing account of a residence?

Is that the ONLY reason?Was there some thought that someone might be running a business if more than one connection per residence/household was permitted?

yep, thats it exactly.

we cant pay for another BB connnection from VM because they dont want our extra money unless its anything BUT another bb connection as they cant be bothered to find a billing system that can allow the flexability to you to officially buy that second service if you want it.

some might say VM are in effect helping the chippers business grow as they dont seem to have this not taking your money for what you want to pay for problem

[BenMcr]

Well looks like we are now going around in circles.

As it stands, there is no official way to get another modem. It doesn't really matter whether it is the billing system, company policy, or the pixies at the bottom of the garden, you cannot ask for one.

[popper]

Originally Posted by BenMcr

Ok, obviously I wasn't clear enough.

Where duplicate accounts are identified THAT ARE NOT ACTIVE, they will be closed. Active accounts will not be closed.

---------- Post added at 23:26 ---------- Previous post was at 23:26 ----------


The new system has no problem with it either.

Ok Ben your changing the tune but thats fine moving on...

or perhaps not .incompetence in that someone in accounting might find a duplicate as in two or more entrys that were at some point in time active at the same address and YET rather than ring up the active account in front of them and ask AC holder if they were infact at some point running more than one single modem.

and rather than simply offer these account holders the option to take an official second BB connection and so help fill in this inactive VM account with real new official income.

they want to just delete it .....rather than fill it with a viable income on an already setup account with the approval of the account holder.

not a very effective way to easy increase your corporate income for nearly free, a simple phone call and some right thinking logic to make everyone happy, not least the end users thats been given the option to increase their BB connections such as the OP in this thread for instance.

---------- Post added at 00:06 ---------- Previous post was at 00:03 ----------

Originally Posted by BenMcr

Well looks like we are now going around in circles.

As it stands, there is no official way to get another modem. It doesn't really matter whether it is the billing system, company policy, or the pixies at the bottom of the garden, you cannot ask for one.

what! we cant even ask now, where does it say that in the current VM contract

[BenMcr]

Ok bye from me on this. If all that is left is to start twisting what people post, then I reckon the thread has run its course

[popper]

the thread has run its course when the OP has found a viable option to her problem , and even then its still open to others that may need its cover points in the future and add their own, unless someone comes along and closes it OC

in what way "twisting what people post" ?,thats why the joke is there , nothing twisting about it , you just mis spoke, we all do it sometime no big deal.

i assume you ment you cant have it as they dont want to give it to you, asking is never a problem OC.

to be true i dont even know why you bring up "duplicate accounts " as we are talking about totally seperate accounts as far as the system and the provisioned cable MAC is concerned.

yes these accounts have the same address and that might be considered almost a duplicate but you cant assume two duplicate accounts names as being the same person at least from an accounting program logic POV.

Originally Posted by BenMcr

Well looks like we are now going around in circles.

As it stands, there is no official way to get another modem. It doesn't really matter whether it is the billing system, company policy, or the pixies at the bottom of the garden, you cannot ask for one.

Why?Surely if we never ask we can never get VM to change their minds...

I just can't believe that it just about the billing issue.There must be more to it than that...

[popper]

Quote:
Originally Posted by TraxData2
Ironically the old system have no problem with it.

Originally Posted by BenMcr

The new system has no problem with it either.

that being the case then, it still points to corporate management incompetence when they pick option 2:.

1: offer any current and existing VM customer such as the OP btw,AmAtol me and many others here as an easy pickings existing captive collective and so its cheap for all concerned, 2 or more CMs, be it stand alone or the internal STBs CM were its proven to already work and meets our wishes for upload/download ration OC.

hell even offer a 3 to 2 type package the sales boys and girls would have a good time with that.....

if the current accounting system can cope as you state , remember, we could have 3 STBS and a stand alone CM, a total of 4 cable items on the old ex C&W system officially per single account, so 2 CMs and 2 STBS are not going to be any problem or 3 CMs and 1 STB come to that you seem to be implying?.

OR
2: stop any possibility of more than one single CM per single account and spend a load of cash for 3 US so called megastars to tell you your dumb and you should be giving VM all your spare cash for anything VM want to sell you EXCEPT more than 1 cable modem per building/account OC

[SteevieNiteHeat]

There is of course another thing the OP could do, call up ntl:telewest business and apply for a business broadband line!

A few months ago I did this as my brother is like me, gaming mad, and we found that the connection couldn't cope with 2 PC's gaming at the same time, was lagging all over the place, plus I'd just got a new job in IT where I had to connect to work and check stuff, set backups going and what-not, so he started paying for the 20Mb residential broadband, and I got the business broadband line, and even though he is on 20Mb, mine is rock steady and is much more stable than his!
I know its more money, but in our house we have 2 x STB and 1x20Mb residential BB and 1x10Mb business line, that all works wonderfully together!

[maureen2317]

Recieved a nice email this morning-



Thanks for contacting Virgin Media about getting additional Broadband
connection.

We're sorry to hear there's been some confusion about getting additional
Broadband connection. Please allow us to explain how it?s been worked
out.

We wish to inform you that to get the additional Broadband connection
you can add wireless router to your computer.

Wireless router has flexibility of sharing a single Broadband connection
to connect multiple computers and digital devices (up to 10 computers
wirelessly or up to 4 via Ethernet ports on the back of the router). Its
has full compatibility with Microsoft Vista.

The one off charges for wireless router is £40.00 and £7.50 as postal
charges. These charges will be added on your next bill.

Kindly send us the confirmation mail, if you wish to get the wireless
router and we will be glad to assists you further.



Did they actually read the information i sent?
I think not because i clearly stated i had a router otherwise how do they expect me to run 4 xbox's and 6 pc's.
I still find it amazing they will spend millions advertising products, trying to gain new customers, yet ones offering to pay get told no.

[SteevieNiteHeat]

Originally Posted by maureen2317

Recieved a nice email this morning-



Thanks for contacting Virgin Media about getting additional Broadband
connection.

We're sorry to hear there's been some confusion about getting additional
Broadband connection. Please allow us to explain how it?s been worked
out.

We wish to inform you that to get the additional Broadband connection
you can add wireless router to your computer.

Wireless router has flexibility of sharing a single Broadband connection
to connect multiple computers and digital devices (up to 10 computers
wirelessly or up to 4 via Ethernet ports on the back of the router). Its
has full compatibility with Microsoft Vista.

The one off charges for wireless router is £40.00 and £7.50 as postal
charges. These charges will be added on your next bill.

Kindly send us the confirmation mail, if you wish to get the wireless
router and we will be glad to assists you further.



Did they actually read the information i sent?
I think not because i clearly stated i had a router otherwise how do they expect me to run 4 xbox's and 6 pc's.
I still find it amazing they will spend millions advertising products, trying to gain new customers, yet ones offering to pay get told no.

I doubt they actually read the full message no!

Like I said earlier, call up ntl:telewest and tell them that you work from home, and would like more information on the business bb package, it is a bit more expensive that standard bb, but this is the only way you will get 2 different broadband lines to your house without too much fuss and bother

[Stuart]

TBH. I find it surprising that VM won't do more than one connection to a house.

Yes, I know that it would require extra capacity, AFAIK, for most connections, all it would require in terms of hardware is a bit of extra cable, a splitter and another cable modem.

Apart from that, it could be very profitable for VM..

After all, BT appear to find installing multiple phone lines very profitable despite it actually being a lot more expensive for them to install.

Maureen2317 you could always try http://www.ntltelewestbusiness.co.uk/ they may offer a 2nd connection as SteevieNiteHeat has said above.

BenMcr is quite correct in what is now being offered by the residential side, even though some posters refuse to accept that is now the official line taken by the company.

Maybe if the company had not decided to merge the NTL billing with the Telewest billing 2 modems per household might have been still possible, but that is in the past and it does not really matter what people post on this matter, all that matters is that the company has now decided to no longer issue 2 modems per property and the is no going back only forwards.

---------------------------

Do not post any more "what if" or" but" posts, try complaining direct to the company at the address below.

----------------------------

General Enquiries,
Virgin Media,
PO Box 333,
Matrix Court,
Swansea.
SA7 9ZJ

So we can get back to you sooner, let us know details like your account number, address and contact number when you get in touch.

[AbyssUnderground]

Originally Posted by whydoIneedatech

Do not post any more "what if" or" but" posts, try complaining direct to the company at the address below.

And remember to send it recorded delivery...

[Zhadnost]

What no-one seems to have mentioned, is that the ntl:telewest business service has more upstream bandwidth (on the 20Mbit product you get 1Mbit rather than 0.75Mbit), and a much better SLA.

You also get a different (entirely UK based) support and options team. (IIRC).

I'm sure someone will correct me if I'm wrong, but I think you also don't get STMed and the traffic gets a higher priority,

You may be able to get away with changing to the business service rather than having both services.

(Business service costs more at £30, £40 and £50 for 4MBit, 10Mbit and 20Mbit respecively, so quite a lot more).