*ALL* Speed Upgrade Discussion In Here Please

[th'engineer]

I find this very unusual for me to agree with Ignition but even from my knowledge of the NTL network and systems.

I must agree with Ignition and Bill C because the information posted seems complete bull and does not tie up with anything logical.

[rmg]

Blimey, I appear to have started a war

Ignition, did you see the response from edgar davids?

Ignitionnet: I'm trying to work out who in NTL you work for, at first from you post I thought that it may be networks, then I noticed something that suggested different

I too know that there have been no upgrades, and the reason I know this is because its me who builds the configuration files, and I have only just done them, well last thing yesterday, the speed increase that he claims to have could have been fixed by the user just be rebooting the modem, that is all that Hed Kandi did, giving out £5 discounts to him; I still can not figure out why he did this as he has no authority to do so and no manager would authorise such a thing over the net, this can be traced back through the records as mentioned, and it will not take to long to find you, just check the users records and who from your "claimed" area accessed it on the date of the fix above
As for users believing you, well given that its human nature to believe the good things and not the bad, go figure
From my point of view with my manager hat on, I think you role within NTL is now under jeopardy, and without my manager hat on, well I think you are a total and utter **** that thinks what he has done can not be traced, I also tried to contact you via MSN

TBH all I really care about is if the caps are hard, but Im kind of glad I found that thread on the xbox forums and posted it here for clarity, I hope the bloke doesnt get in loads of trouble tho!

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rmg.
gTag - motek

[DieDieMyDarling]

I hope he does, he's clearly leading people on, offering them something he can't possibly give. And he's building peoples hopes up with lies. I hope he gets the sack.

[BBKing]

Ignition, did you see the response from edgar davids?

I read that as aimed at 'Hed Kandi', not Ig. After all, someone banging on about giving people discounts and free upgrades and telling porkers about ntl's key upgrade is going to upset any ntl management reading (and me, I'm effing annoyed at him, too).

[rmg]

Originally Posted by BBKing

I read that as aimed at 'Hed Kandi', not Ig. After all, someone banging on about giving people discounts and free upgrades and telling porkers about ntl's key upgrade is going to upset any ntl management reading (and me, I'm effing annoyed at him, too).

I did as well, (although it was badly worded) I just wondered if Ig had read it.

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rmg.

[Carth]

Sorry for intruding here with a question

When we pay the £25 for the upgrade, if there is then a problem with our service being worse than it was (as I believe happened to some during the last speed upgrade), will it be a case of "wait for the fix" or can we claim the £25 back and return to our origional speed?

Just wondering out loud, please don't shout at me

PS. the cap doesn't worry me

[buba3d]

25 quid extra just to add a little bit of speed onto the existing speed, comon that has to be a joke right, 25 quid for not moving there butts to install a new piece of equipment, well forget that.

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Whats to say this wont happen for stb's when new software comes out.

Originally Posted by buba3d

25 quid extra just to add a little bit of speed onto the existing speed, comon that has to be a joke right, 25 quid for not moving there butts to install a new piece of equipment, well forget that.

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Whats to say this wont happen for stb's when new software comes out.

£25 for a little bit of speed? You havn't looked at the speed increases then have you?

300K goes to 1MB
750K goes to 2MB
1.5MB goes to 3MB

I hardly call that "little".

[buba3d]

Originally Posted by Scott

£25 for a little bit of speed? You havn't looked at the speed increases then have you?

300K goes to 1MB
750K goes to 2MB
1.5MB goes to 3MB

I hardly call that "little".

Sorry Scott, i tend to shoot my mouth off before reading the facts first.

[HD462]

Thing is you were right really. I won't be happy about paying it either. I consider I've paid my dues over the years in supporting their service as they've built on it...paid plenty on pay by the minute, when ntlworld was only dial-up etc. I've taken all their new services as they've come out...switched my internet to their dial-up originally, then took broadband. Took the analogue TV, then digital.

I pay them nearly £1000 for my services, and yet we get little back. They offer new customers discounts left right and centre. Half price for 3 months, free line rental for a year and similar. How about looking after their existing, loyal customers?

I can understand the fee maybe, for customers needing a hardware upgrade ie: if you need your set top box upgrading if you access the internet using it. But customers with a stand alone cable modem won't need a 'visit', just someone upping the speed at ntls' end. So why the fee for us?

They've had other increases and never charged for it...500k to 600k, 600k to 750k. The upload speed isn't that good only being upped to 256k from 128k considering the advertise braodband for gaming, get your Playstation online etc.

And the increases may be substantial compared to what we're used to, but only because the UK market has been held back all these years. Other countries wouldn't even consider what we've been calling broadband up to now to be true broadband, it's so slow (compared to them).

If you look at other countries, even our coming 2 and 3mbit connections will still be way slower than they're getting for similar money. I'm grateful for the increase yes, but also aware it could have been done much earlier probably.

It's the old marketing trick, hold some of the cake back, then give them it later on a bit at a time, so they think you're giving them added value, when really, you could have given the full cake in one go.

[thomson]

It is true, I called ntl today and they told me the speed increase will take place very soon (if not already started in some places), they said its free of charge unless ya need a new model modem which there will be a one off minimal fee.

[Ignition]

Thousandth post! Shame it won't be a pleasant one.

That's nonsense, one day people will actually believe me, I work with the people who write the config files and for the last time The speed upgrades haven't started yet, there is no testing in progress, the upload speeds listed are incorrect, that guy is dealing at best with rumours and no facts, if he were actually in a position to know what was going on he wouldn't be talking about it!!!

[thomson]

Listen mate, I dont give a toss about what some guy says, iam telling you I heard it straight from the horses mouth, ive even got the guys name in ntl hq who told me.

I dunno why your getting your feathers ruffled, just wait and see, wont be long now and as I said, certain places in the uk have already been upgraded or at least just about to be starting to upgrade, but the guy says for sure in the first quarter of 2005 which on leaves us with feb and march.
I cant see why every person on the phone in ntl's office would want to tell lie's about a silly thing like this, know what I mean ???
The last times a few months back when the older upgrades took place, I done the same thing, I called ntl up and simply asked "when and what are these upgrades all about" and I was told they would take place on such and such a date, and sure as anything, hey presto !! they did upgrade.
Soooo, I have no reason what so ever to NOT believe the people on the end of the phone who work in the office who sell the stuff too us

Anyway, all we can do is wait, your obviously getting your info from different source's from me.

[Ignition]

Yup I'm making the mistake of talking to the people who are actually doing the work rather than the people who are paid to sell it to you. I certainly hope that they aren't giving out this information though!

Gee who do I trust more on technical projects, salesmen or engineers.

Kinda struggling to think who at Corporate HQ would be speaking to customers about the upgrade project actually as well.

[thomson]

no disrespect but trust who you want, i couldnt care less .

If I find that ntl have been lying to me on the phone (which i doubt), I will first of all make a complaint to trading standards and then come back on here and tell you guys whats going on.