how to get discounts? the latest half price offer

Originally Posted by Chrysalis

I pay for tv, when in truth I am happy with just the free to air channels.

Then if it was me i would have asked for a SACM. If it was me.

[Chrysalis]

well kits I can grab your attitude and say get back to paying the proper price, officially there is no broadband only package, you should have phone and tv if you want internet.

There is 2 arguments to this, and I happen to think its morally wrong to shove a special offer down someone's throat who it doesnt apply to, and I had a ntl staff member telling me from customer service's that I HAD the same offer when I signed up, well excuse me I didnt.

Of course there are people who will defend ntl to the death, I will defend them when I think its right but I wont defend them to the death,


----edit----

when they rang me back after i left a message to the regional director, I never mentioned once I wanted the discount I just wanted to voice my concerning over getting the leaflet and the fact my signup date was wrong, I only tried to get the discount from customer services.

[Chrysalis]

Originally Posted by Bill C

Then if it was me i would have asked for a SACM. If it was me.

I have a SACM, but I still have to have tv, its in the contract. I don't dispute that tho, have just accepted it.

[Russ]

Originally Posted by Chrysalis

There is 2 arguments to this, and I happen to think its morally wrong to shove a special offer down someone's throat who it doesnt apply to,

What if it went to you by mistake? Human error? Should you pay when you make a simple mistake?

Originally Posted by Chrysalis

and I had a ntl staff member telling me from customer service's that I HAD the same offer when I signed up, well excuse me I didnt.

If my boss tells me he thought I had started my job on £15 per hour but in actual fact I was only on £10 per hour, is it right for me to have a tantrum until he gives me a raise?

[Florence]

Originally Posted by Chrysalis

well kits I can grab your attitude and say get back to paying the proper price, officially there is no broadband only package, you should have phone and tv if you want internet.

There is 2 arguments to this, and I happen to think its morally wrong to shove a special offer down someone's throat who it doesnt apply to, and I had a ntl staff member telling me from customer service's that I HAD the same offer when I signed up, well excuse me I didnt.

Of course there are people who will defend ntl to the death, I will defend them when I think its right but I wont defend them to the death,


----edit----

when they rang me back after i left a message to the regional director, I never mentioned once I wanted the discount I just wanted to voice my concerning over getting the leaflet and the fact my signup date was wrong, I only tried to get the discount from customer services.

Before you get yourself into a big hole I do have a phone with the BB and NTL do supply the Internet without any other service. Open your eyes and instead of trying to grab anything and everything around you read first..

[Chrysalis]

"If my boss tells me he thought I had started my job on £15 per hour but in actual fact I was only on £10 per hour, is it right for me to have a tantrum until he gives me a raise?"

Different situation that is boss and worker. This is company and customer.

Slam me all you like, apperently its ok for yourselves to get half packages which are not in the contract and for others to threaten to cancel get discount then at end of discount period repeat (permanent discount) but not ok for me to voice my concerns.

1 - I have had no previous discounts
2 - Never cancelled
3 - Have for most of my time at ntl been on the top tier broadband package and been using low traffic.
4 - Rarely need support so not ringing them up much
5 - This has been my first official complaint.

Originally Posted by Kits

Before you get yourself into a big hole I do have a phone with the BB and NTL do supply the Internet without any other service. Open your eyes and instead of trying to grab anything and everything around you read first..

I dont work in customer service. i am a engineer however i am sure you can have phone and broadband only if you wish. I could drop my tv tomorrow if i wanted too would just take a quick phone call.


Waiting for red reps

[Chrysalis]

Originally Posted by Kits

Before you get yourself into a big hole I do have a phone with the BB and NTL do supply the Internet without any other service. Open your eyes and instead of trying to grab anything and everything around you read first..

yes but you have no cable TV package which other customer's need to have if they want the phone service. But you dont see this as morally wrong because it is yourself, it is irrelevant if you dont use it or not. But you dont see my comparison as fair.

I wont be replying to this thread again because it will just go on and on without agreement.

[Russ]

Originally Posted by Chrysalis

Different situation that is boss and worker. This is company and customer.

My car cost me circa £15,000 . If I go to Rover for a service and they mistakenly tell me it only cost me £10,000 , should I go after them for the extra £5,000? Do you think I'd get anywhere with that?

Originally Posted by Chrysalis

Slam me all you like, apperently its ok for yourselves to get half packages which are not in the contract and for others to threaten to cancel get discount then at end of discount period repeat (permanent discount) but not ok for me to voice my concerns.

No-one is against you voicing your concerns. What we object to is you throwing a tantrum to get a discount which you were not entitled to.

Originally Posted by Chrysalis

1 - I have had no previous discounts

Me neither (apart from staff discount which all ntl employees are entitled to after a qualifying period)

Originally Posted by Chrysalis

2 - Never cancelled

Ditto

Originally Posted by Chrysalis

3 - Have for most of my time at ntl been on the top tier broadband package and been using low traffic.

Same here

Originally Posted by Chrysalis

4 - Rarely need support so not ringing them up much

With you so far

Originally Posted by Chrysalis

5 - This has been my first official complaint.

All the more reason for you to have been denied the discount you were not entitled to.

[ian@huth]

Originally Posted by Chrysalis

yes but you have no cable TV package which other customer's need to have if they want the phone service. But you dont see this as morally wrong because it is yourself, it is irrelevant if you dont use it or not. But you dont see my comparison as fair.

I wont be replying to this thread again because it will just go on and on without agreement.

Nowadays you can have phone on its own, broadband on its own, but you can't have TV on its own. If you want TV you also have to have telephone.

Edit. I had a discount for a year, or rather got free talk unlimited for a year because I wrote and cancelled my TV and telephone. This was because TV reception was problematic and for my usage BT was cheaper than NTL for phone. I took the offer and kept both for the 12 months but then dropped the TV as it was still problematic and Sky+ was too good to miss. I kept the telephone because NTL changed their telephone pricing and their 5p per hour plan was more competitive than the BT plan for my usage. Both myself and NTL benefitted from this arrangement. I did not ask for any discount or special deal, it was offered to me by the retention department.

In fact

The guy next door has phone and sacm only.

[Florence]

I have used NTL since July 2000, Never cancelled.
Been on the top internet package until this year. You are not unique except for your attitude to think you have some God given right to what new customers are being given.

Sorry Russ but the God given is the only words that fitted.

Originally Posted by Kits

have some God given right

Sorry Russ but the God given is the only words that fitted.

Oh you will go stright to hell for that one. Name that film.

[kobuskint]

Good morning Vietnam.

Do I win £5 or a discount or some such?