*All* ntl 10meg Discussion (part 2)

[jrhnewark]

Originally Posted by Tuftus

Precicely my point re having patience....

It will come...

But my point was that I was trying to establish exactly where on that journey we're at at the moment - as it stands, the part of the journey we're at didn't exist during the last set of upgrades.

At the moment, only £37.99 users can request an upgrade to the 10Mbps service. As it stood during the last upgrade, all tiers could request an upgrade once it was made available via CS.

Originally Posted by DieDieMyDarling

I have both, but lord knows which one i'm using. lol. Would it make a difference? I have no idea where my ethernet cable is (at the time when i got my ntl modem, my motherboard hated the netgear card, so i opted for USB), which is a shame, cos i know it's preferred.

I'll swap over the USB connection, see if it helps any, 2 of them are USB 2, it'll be like a lottery.

THe upload speed is perfect though, very fast.

USB 2.0 would be best, however as I am sure you know ethernet is waaay preferable as it does not have the cpu overheads that USB does...

Actually, I am not really sure what spec USB port the Ambit has, so I may be feeding you a red herring mate!!!

[Simcut]

I was told any new customers can get 10mbit straight away, dont you guys find that a bit off ? I sure do!

I've tried 3 times and have only got through to what sounds like scottish offices, all part of one team probably :S argh.

[davidthornton]

NTL say this:

If you ring up and are in one of the pilot areas you can ask to be put onto 10Mbit. If you're not in a pilot area, such as Hampshire, then it'll be first week in December. I don't know what the pilot areas are. They read from an email which they've all had today.

[jrhnewark]

Originally Posted by Simcut

I was told any new customers can get 10mbit straight away, dont you guys find that a bit off ? I sure do!

I've tried 3 times and have only got through to what sounds like scottish offices, all part of one team probably :S argh.

It's absolutely no different to what happened during the last set of upgrades, and people didn't like it then. But, let's be honest, it's the logical way of doing things - who wants to market 1, 2 and 3Mbps services when it's easier and more logical to market 10Mbps?

[Hom3r]

I've just got of the phone from NTL CS and after running downstairs to get my dad (AC holder) to comfirm details the scottish lass I spoke to upgraded me and I was told I should take between 30 mins to 24Hrs??

I asked do I reset my Modem she said no.

what should I do I've read that some people turned of their modem for 2 mins and they got 10Mb?

[LostintheNW]

Just had a row, STB customers need to switch to SACMS they will tell you when this is, so dont bother calling and asking!

[Simcut]

yeah I know jrhne, still leaves bad taste in the mouth, considering the history I've had with NTL too...... :S

its strange how everyone is getting put through to a scottish person today, weird

I wonder if they'll upgrade me if I sing you'll never walk alone? thats if they support the celtic :P

[Dobbo]

Finally got through to cs spoke to some guy from Manchester asked for the upgrade he said you cant as your a 2 meg customer.
Was like wtf dont think so he went oh yeah my bad said its done rebooted modem and its upgraded

Originally Posted by jrhnewark

But my point was that I was trying to establish exactly where on that journey we're at at the moment - as it stands, the part of the journey we're at didn't exist during the last set of upgrades.

At the moment, only £37.99 users can request an upgrade to the 10Mbps service. As it stood during the last upgrade, all tiers could request an upgrade once it was made available via CS.

So what point are you trying to make?

1 / 2mb users seem to be able to upgrade to 10mb via the web in certain areas.

When this was announced, they said that 3mb customers would get it first, ok this may not actually be the case, however as I see it, it all depends upon if your area has been enabled.

Until the entire network has been upgraded, as far as I see it you are still getting the service level that you are paying for, not the service level that may have been intimated at some *unspecified* point in the future.

Hope that clears up where I am coming from...

[IanUK]

STB customers need to switch to SACMS they will tell you when this is

LOL, us STB customers are always last, maybe they are finally getting rid of STB's for internet use (TV only from now on ?) and putting all broadband internet on SACM's ?

I thought that we were told that the Samsung STB's could easily take 10mb though ?

Seems a bit strange, clear as mud as usual it seems !

[LostintheNW]

Originally Posted by IanUK

LOL, us STB customers are always last, maybe they are finally getting rid of STB's and putting all broadband internet on SACM's ?

I thought that we were told that the Samsung STB's could easily take 10mb though ?

Seems a bit strange, clear as mud as usual it seems !

Well the idiot i spoke to didnt grasp the fact i have been told that we cannot have a SACM here as we have tv and the net, and yet he was saying I would get one when NTL decide to write to me about it, which he said would mean an appointment in 2006 sometime!

Nice call to cancellations tomorrow I think as I could have had a SACM months ago when the 3meg upgrade took place but as I said that would mean cancelling the tv service I was told Samsungs can handle any future speed increases....looks like they got it wrong! oh well £150 a month saved thank you very much NTL

Originally Posted by LostintheNW

Well the idiot i spoke to didnt grasp the fact i have been told that we cannot have a SACM here as we have tv and the net, and yet he was saying I would get one when NTL decide to write to me about it, which he said would mean an appointment in 2006 sometime!

Nice call to cancellations tomorrow I think as I could have had a SACM months ago when the 3meg upgrade took place but as I said that would mean cancelling the tv service I was told Samsungs can handle any future speed increases....looks like they got it wrong! oh well £150 a month saved thank you very much NTL

Would it not be better to wait until the *facts* are clear rather than cancelling based upon *rumour* ???

[davidthornton]

Originally Posted by LostintheNW

Well the idiot i spoke to didnt grasp the fact i have been told that we cannot have a SACM here as we have tv and the net, and yet he was saying I would get one when NTL decide to write to me about it, which he said would mean an appointment in 2006 sometime!

Nice call to cancellations tomorrow I think as I could have had a SACM months ago when the 3meg upgrade took place but as I said that would mean cancelling the tv service I was told Samsungs can handle any future speed increases....looks like they got it wrong! oh well £150 a month saved thank you very much NTL

I've had a SACM for broadband, a Samsung and a Pace box all at the same address (however they have to split the TV and Internet up under seperate accounts to do it). I just moaned that the STB kept crashing and I lost the Internet and they eventually gave me a SACM for Internet. No complaints since. Also allowed me to easily ditch the TV when I got Sky.

[Simcut]

lol

just phoned again as a last resort and got through to a nice scottish lady (is it the same one!?!?) and she's just upgraded me!

Direction


Actual Speed


True Speed (estimated)
Downstream 4973 Kbps (621.6 KB/sec) 5370 Kbps (inc. overheads)
Upstream 485 Kbps (60.6 KB/sec) 523 Kbps (inc. overheads)

thats what it is so far but I only finished the phonecall about 5 minutes ago

so therefore, if you get through to someone with a scottish accent and its a bloke, give up, if its a girl, try !