New Speed Upgrades 8th March. (Part 3) - Page 38

08-03-2005, 12:47

Got mine done this morning sailing at 3meg

g4merzo1d · 08-03-2005, 12:48

just been on the phone to them yet again... 2 people said exsisting cusomters dont get it yet full stop... where as another 2 said that they could do it for me and tried doing it both said it should be working now (and didnt) and they also confirmed upgrading online...

...i just tried doing it online and got the unable to identify cm error.
so i thought id try again... but this time i go back to it and it lists the available upgrade speeds and now tells me iam currently on the 2mb service and gives me the chance to get 3mb. (see attachement)

should this now mean iam on the 2mb speed as before it gave me an error?

Albie · 08-03-2005, 12:49

Ffs! Anyone still getting this message on the upgrade page?

Quote:

Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level.

I've phoned CS about five times today and ended up talking to a complete numpty everytime.

BBKing · 08-03-2005, 12:51

Quote:

I would assume that theres someone like bbking logging in to the servers and running a script that sends out the config files and reboots the modems.

T'aint me, squire, but I do know the guys responsible and they seem to have done a bang-up job. The procedure is broadly as outlined, however - bung new config files on DHCPs and either bulk reboot a load/wait for people to upgrade as determined by Management.

Scope · 08-03-2005, 12:55

Just got off the phone to a CS rep in (what sounded like, anyway) India. She didnt sound as if she knew what I was talking about, and after being on hold for 3-4 minutes while she checked she came back and said her system had crashed, and could I call back later.

I get the following error when pressing the "upgrade to 2mb" link that is floating around:
The username (xxxx) entered is not the registered subscriber associated with this cable modem.Please go back and try again with your cable modem username and password. If you need further help, please contact our customer support (0800 052 2000).

What department do I call? I picked CM Tech Support Fault dept, or something like that.

mcfc2134 · 08-03-2005, 12:57

The rep I spoke to sounded like she was in India and didnt have a clue either....I then got transferred to a midlands call centre I think who told me that the upgrade wasn't possible over the phone.

Tempted to ring back and try again. But this time go with "i'm trying to upgrade my speed but the upgrade system can't find my mac address" rather than "can you upgrade me please!"

dodger · 08-03-2005, 12:58

Up and running in Leeds. Had to go to NTLWorld website and upgrade. No problems @ all."Swweeeet as a nut""Easy peesy" "No problemo"

Neil · 08-03-2005, 12:59

Quote:

Originally Posted by obvious

I referred her to this thread and after another short wait I was upgraded.

0wn3d!!

Mattitude · 08-03-2005, 12:59

Quote:

Originally Posted by g4merzo1d

should this now mean iam on the 2mb speed as before it gave me an error?

yep

kronas · 08-03-2005, 13:02

Quote:

Originally Posted by BBKing

T'aint me, squire, but I do know the guys responsible and they seem to have done a bang-up job. The procedure is broadly as outlined, however - bung new config files on DHCPs and either bulk reboot a load/wait for people to upgrade as determined by Management.

i would just like to say a big thank you to all those involved in the rollout of the new speeds, maintanence staff, technicians,, i hope you guys can sit back and watch everything go peacfully well.

have some

clare1980 · 08-03-2005, 13:03

Just Upgraded via the link from 750k to 2meg, i live about 3 miles from ntl buildings in wythenshawe.

Now gonna experience Xbox Live without any lag!!! WOOOOHOOOO

Myron · 08-03-2005, 13:03

Quote:

Originally Posted by gary_580

Im getting 1922K on a SACM in P'boro on the 2M service

Wait until everyone on NTL in P'boro realises theyt gan det their movies, songs and applications down faster then you'll be getting about, say, 19.22K.

Chimaera · 08-03-2005, 13:03

Quote:

Originally Posted by punky

What did they say to you? I guess it would apply to me as we are fairly close geographically.

They told us we would have to wait but then we managed to get it done via the online link

It is available in the area no matter what they tell you on the phone

ikthius · 08-03-2005, 13:06

should I have my firewall off when I upgrade?

I can't get passed the cannot detect MAC address on the website.

ik

mcfc2134 · 08-03-2005, 13:08

On the phone to NTL CS, and a really sweet sounding girl just shocked herself by noticing that 2mb is available!

I quote: "When did this start?!"

UNBELIEVEABLE.

Just waiting to see if I get upgraded!