Merged:AOL over ntl BB.

[SMHarman]

OK didnt know they changed that VAT loophole 9 days ago. Co location of servers would certainly not be a problem.

[Shaun]

Originally posted by Andre
Big difference in those two posts by you!

You shouldn't have to go elsewhere or pay extra to get a service that Ntl should be supplying in the first place-end of story.

There is no difference of opinion in my two statements, the info I have been given by AOL says that they don't have a cap at the moment and they don't plan to introduce one. Of course this could change, thats life, but for now I believe that moving to AOL is a very promising option and I as soon as my 12 months are up, assuming nothings changed in either camp I will strongly consider moving to AOL.

You are right, I shouldn't have to move but the way things are going with Ntl I don't see anything improving.

On another note, I did send an e-mail to Bill Goodland saying that I was disappointed with Ntl and there current position on this and I was considering moving to AOL and this is what he had to say.

Dear Mr Monkman

Thanks for writing. I'm sorry you're considering moving to AOL - I hope you'll rethink.

Thanks for sending the link to this article. I'm not sure what the source is, but it seems to suggest that the guidelines we announced are no longer in force. I can tell you that this is not the case, and that we will continue to contact customers who regularly exceed them and cause congestion
for other customers (although, as we said in February, these guidelines only affect a tiny number of customers, and in all cases we will be as flexible as possible in their application).

Thanks again for getting in touch.

Bill Goodland

So the 'guidelines' are still here and here to stay I think.

[Shaun]

Originally posted by Andre
Sounds like he's really sorry to be losing your business.

Of course he's not bothered-you're proposing a move to AOL, so ntl are still getting your money.

The bit I liked most was the "I hope you'll reconsider", no reason or anything, schmuck.

At least if I do move to AOL they will be getting a smaller proportion of my money, AOL aren't gonna be providing billing, customers service, modem etc. all for £2 a month!

Then again, I have just phoned to find out when my talk unlimited offer ends and the guy I spoke to was so polite, he answered the phone within 5 seconds and when I said that my offer was coming to an end he suggested that I phone just after it ran out and they would look into renewing the offer for me. I thought I'd have to downgrade for a month before i could take advantage of the offer. If this is the way of things to come then maybe I shan't have to consider AOL.

[Hell Fighter]

Originally posted by dellwear
The bit I liked most was the "I hope you'll reconsider", no reason or anything, schmuck.

At least if I do move to AOL they will be getting a smaller proportion of my money, AOL aren't gonna be providing billing, customers service, modem etc. all for £2 a month!

Neither do NTL.

It wouldn't surprise me if ntl were making the same amount of profit from AOL customers as they do from their own customers.

- Hell Fighter -

[fraz]

Originally posted by Hell Fighter
Neither do NTL.

It wouldn't surprise me if ntl were making the same amount of profit from AOL customers as they do from their own customers.

- Hell Fighter -

well you would sort of hope the deal made commercial sense anyways

[Shaun]

You use the word "sense" in a post about Ntl:

[Dupre]

The whole thing stinks, why cant NTL actually get there act together, since i had broadband installed a little over a month ago, ive downloaded 1gig+ more or less everyday, through xbox and starwars galaxies traffic. IF they see fit to remove me from the service, i garauntee that ill be making a formal complaint to anyone and everyone, firstly that ive never ACTUALLY been told theres a cap in place, surely a legal requirement to tell you that before you signup? they cant just expect you to know it, the advertising says unlimited, and well... a cap is a limit by any dictionaries definition. Much like the RIAA, NTL gonna get asswhooped over there internet policies... just bring it on.

[th'engineer]

Originally posted by fraz
And anyway its not a CAP it's a GUIDELINE


A CAP implies some sort of automatic throttling/blocking which isn't whats being done, instead there is a GUIDELINE to normal usage and ntlworld may contact you if you exceeed that GUIDELINE (although there does appear to have been a tadge of an overreaction as it doesn't appear that anyone has been contacted yet, have they ??)

Could you imagine the conversation between the customer and NTL if its auideline also if it is a guideline it should be stated as that.

[NtHell-User]

Hi all


Correct me if i am wrong but does this imply that they have already contacted users and continue to do so.


[QUOTE]Thanks for sending the link to this article. I'm not sure what the source is, but it seems to suggest that the guidelines we announced are no longer in force. I can tell you that this is not the case, and that we will continue to contact customers who regularly exceed them and cause congestion

Quote from post 39

[fraz]

Originally posted by th'engineer
Could you imagine the conversation between the customer and NTL if its auideline also if it is a guideline it should be stated as that.

See the quote in Post 39 from BG

Originally posted by NtHell-User

Hi all


Correct me if i am wrong but does this imply that they have already contacted users and continue to do so.

It does imply that but how many people have come forward and put their hands up to
a) Being contacted and advised that they are exceeding what is considered normal usage
b) actually lost their service as a result of ignoring a)

[fraz]

Originally posted by Dupre

Anyway, you wont go through NTL proxies, it'll probably all be just routed traffic like DSL

nope you dont go through the ntl Inktomis, you got through aols own ptransparent proxies


[mike@pc2-cdif2-3-cust122 mailarchive]# host 205.188.209.140
140.209.188.205.in-addr.arpa domain name pointer cache-dq08.proxy.aol.com.

[th'engineer]

quote Fraz It does imply that but how many people have come forward and put their hands up to

I think people would like to know the figures and how the perception was wrong

[basa]

IMO the only difference between AoL & ntl regarding the CAP or guideline or whatever you want to call it is, ntl have been 'honest' (not sure that's the right word...but hey) enough to put a figure on it (1G/day).

As it stands, AoL's T&Cs can be interpreted any which way they wish, which could mean no limit, 2G, 1G or 0.5G !!!!

All of which doesn't address the real problem which is not bandwidth but congestion at peak periods !!

[th'engineer]

The theory is that now that NTL have the cap guideline all aols customers can cause the problems and ntl will blame its customers .

If the network could not cope 7/2/2003 it should not be able to cope now unless goodland is a complete utter liar

[lemarsh]

As AOL can now be used on NTL (Broadband) - they mention cable modems.

Does this also apply to Set top Boxes?

Currently that is how I get my broadband.

Can I swap over to a cable modem (in Surrey, ex c&w).

Also, (ignorant question coming up) - does the Cable Modems plug into a telephone (any?) socket, or the set top box?

thasnk

Lee