Speed problems in Luton - Page 3

James Henry · 12-05-2006, 22:57

I could bore you with the usual stuff about ntl resi services not being suitable for use in business, etc, but no real point.

If you're regularly working from home or require the connection for business you may want to investigate other more business class options with better support though. I know the ntl business cable modem services have a higher quality of support than the residential services.

huggy · 13-05-2006, 10:13

Well ntl lowering my spam setting has made a difference of precisely f*** all.
Just to wind me up even more, i've just received a leaflet from them saying my analogue tv has gone up by ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£2 a month even though i'm receiving less channels than ever.

Gizzy · 13-05-2006, 11:41

Ive also noticed that the proxy servers in Luton are dropping like flies, I think 2,3,4,5 are crap now

---------- Post added at 11:41 ---------- Previous post was at 11:28 ----------

Unfortunatly with the business services they only offer 1.5Mb, the reason I switched to NTL was that I needed a faster speed ... and paying twice the price for nearly a seventh the speed isn't that attractive to be honest.

I'm paying ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£500 a year for a service I'm not getting, thats what it comes down to. People say you get what you pay for ... well send me a cheque for ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£500 and I'll agree with you

NTL have said they will compensate me ... box of chocolates probably.

68th · 13-05-2006, 12:08

I'm gonna try to get compensated to...I'm sure that theyre aware of the problem so what is the hold up with repairs? You got a ntl:250 there gizzy? If so, any problems with it?

Gizzy · 13-05-2006, 12:24

Yeah I've got the new blue modem ... only got NTL BB a month ago because of the ADSL problems. Seriously thinking about going back to ADSL as I could live with disconnects once a week. My modem is stable and sync'd all the time. Stats are:

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.8 dBmV
Downstream SNR : 41.5 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 33600000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 61.0 dBmV
Upstream Mini-Slot Size : 2

To check the stats go to

http://192.168.100.1/

Username and password is root

You may need to change the proxy settings again. Just untick the proxy server box in the LAN settings so you can access the modem stats. And tick it again for browsing. You can also add 192.168.100.1 to the local ip addresses in the internet options ... under advanced proxy settings.

Also the 24hrs have passed and no contact from tech support.

vaiolator · 13-05-2006, 13:03

Not much to add other than whichever Luton server I was on stopped working about 2am. I'm just going through Huddersfield or somewhere now.
I haven't called anyone to at NTL as I have just spent a day and a half on the phone to Timbuktoo and CS, trying to get a relatives new install recognised by them.

James Henry · 13-05-2006, 14:46

Well Upstream transmit Power Level : 61.0 dBmV won't be helping. Rest is fine.

Be interested to see if you have high pings or packet loss. If you do then the above is probably the issue.

Gizzy · 13-05-2006, 17:00

I discounted my stats as being the problem as quite a few people in the same area have the same problem. Everything is fine through port 80, just all the rest that have a problem.

Would the upstream dB cause this problem and what do NTL do to sort the high dB out?

James Henry · 13-05-2006, 17:59

Quote:

Originally Posted by Gizzy

I discounted my stats as being the problem as quite a few people in the same area have the same problem. Everything is fine through port 80, just all the rest that have a problem.

Would the upstream dB cause this problem and what do NTL do to sort the high dB out?

Could be an area fault which the low latency of the caches helps to alleviate.

Yes it could cause this problem that's why I was interested in knowing if you have high pings or packet loss as well.

Needs either an engineer to visit your local cabinet and have a mooch or alternatively if it's an area fault a network engineer.

Gizzy · 13-05-2006, 18:46

Yeah, well not high pings ... no pings at all. The tech support insist on me tracert ing at every given opportunity even though I tell them that this will be port 80 and proxied and isn't the actual problem!!

Just to add ... I'm done, had it!! Been 12 days and I've never had that '24hr and we will call you back'

Cancelling monday and they can pick up there modem from the end of the garden. FU NTL

---------- Post added at 18:46 ---------- Previous post was at 18:23 ----------

I also notice that torrent software has no problem? Azureus will happily download at 5Mb ... what's going on??? It is because Azureus is an aggressive piece of software that will get the data no matter whats in the way or what?

One thing I tried today which I hadn't before ... Xbox live ... disconnects frequently but not as laggy, suspect they have had so many complaints from Xbox live users that the ports are wide open for this gaming.

James Henry · 13-05-2006, 22:06

Quote:

Originally Posted by Gizzy

Yeah, well not high pings ... no pings at all. The tech support insist on me tracert ing at every given opportunity even though I tell them that this will be port 80 and proxied and isn't the actual problem!!

Traceroutes are not proxied. If you're telling them that these are port 80 and proxied then you're wrong.

Quote:

Yes I have been telling NTL for the last 5 days that this is a port routing problem, but of course since I don't work for NTL I must be some dumb f*k who pays there feckin wages.

Sorry I think you're overcomplicating, if you'd just reported slow speeds and packet loss you may have gotten a better result. Remember that you are not dealing with IT gods, these guys aren't paid to understand the ins and outs of the service they are at best trained to solve the most common problems and basic troubleshooting. Will all due going by your opinion that traceroutes go through proxies I'm not convinced you're qualified to come up with weird and wonderful diagnoses either.

I've told you what is almost certainly wrong, and it's probably an area issue, the end result is that your transmissions back to ntl arrive with low power and poor signal quality causing slow speeds, packet loss, etc. Very low latency traffic such as via the caches will help to alleviate, opening multiple connections can also help, however fundamentally you need to report this as a slow speeds issue and stop messing trying to be overly technical talking about 'port routing'.

Quote:

I also notice that torrent software has no problem? Azureus will happily download at 5Mb ... what's going on??? It is because Azureus is an aggressive piece of software that will get the data no matter whats in the way or what?

Opens multiple connections for downloading so helps to overcome issues. Is also why P2P can whore more bandwidth under congestion conditions.

Quote:

One thing I tried today which I hadn't before ... Xbox live ... disconnects frequently but not as laggy, suspect they have had so many complaints from Xbox live users that the ports are wide open for this gaming.

Not sure what you mean here, ports wide open? They would never have proxied or shaped XBL traffic anyway.

---------- Post added at 22:06 ---------- Previous post was at 22:02 ----------

Quote:

Originally Posted by Gizzy

Cancelling monday and they can pick up there modem from the end of the garden. FU NTL

To quote the ntl song:

'We are ntl,
We don't have to yell,
No use phoning us
We won't phone you back and that's the truth
'Cos we're, we're ntl.'

Welcome to the quality customer service of ntl. Never ever ask them to call you back, if you need an engineer get one sorted while on the phone. You seriously need to consider a more expensive premium service, have a look at Zen Internet perhaps, their customer service is good quality.

huggy · 16-05-2006, 22:46

Has anyone had any success trying to get those idiots to sort this out. Every time i phone up, i get someone who doesn't know one end of a computer from the other.

scorpy · 17-05-2006, 01:24

WOW! Thought I was going mad.
I'm in Stopsley and for the past couple of weeks I've been suffering with connection drops and slow speeds.
I originally thought it was me,or should I say my router,with trialing different firmwares and ended back with the official one only to find that it's still happening.Not as much,but still dropping and browsing/DLoading is cr*p.
Don't seem to have to much trouble with BF2.Okay occasionally it will drop but most of the time it's okay.

Tried different proxies but to no avail...

Just noticed that whilst typing this it's dropped again...

My Upstream Transmit Power Level:51.50dBmv

Remembered reading that someone having similiar trouble had found out that the local 'UBR' they were on had to many top tier connections and was moved to a different 'UBR' and it's all okay now....Does this sound right or familiar to anyone

Gizzy · 17-05-2006, 09:52

I'm having problems trying to cancel the damn thing now ... I'm sure the next offer they make will be a week in Barbados with an NTL employee of my choice!!

ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£17.99 for the next 6 months ... is that for a working connection or just this rubbish I'm getting now.

I've been a customer for just over a month and so far have warned 6 people off NTL broadband ... so thats another ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£200+ per month that NTL won't be getting.

Still trying to cancel ...

---------- Post added at 09:52 ---------- Previous post was at 09:17 ----------

Out of interest can everyone in th Luton area post there default proxy. You will have to make sure no proxy is specified in IE or FireFox

This will tell you: http://www.nthellworld.co.uk/home?nav=tools&exec=proxy

My one is lutn-cache-2.server.ntli.net

huggy · 17-05-2006, 10:44

Im also on 'lutn-cache-2.server.ntli.net'

Just spent another 45 minutes on the phone to them. Went through the whole thing again. Eventually my 7 -mails came down (25 minutes) and he reckoned that was it sorted.
Probably a Norton problem he said even though i told him a million times it's the same on my laptop which hasn't got Norton on it.
What chance do we stand???

I know i'll waste most of morning doing this but i'm going to try a few other things which have probably been tried already. Bypass router, another computer with XP without the latest updates etc. Will report back later