Plusnet Implemets 'Idle Timeouts' On Broadband ADSL Products

[Chrysalis]

I been following plusnet's plight and they really have dug themselves a deep hole. No firm policy in place and with it changing weekly they are losing loyal customers and getting continous bad publicity but it seems they are moving from a niche isp to a budget isp.

[jtwn]

Yeah for sure, the constant policy changing shows the company is in dire straits and not quite sure to do from one moment to the next.

Their 'sustainable usage' guide is laughable to say the least, it blatantly shows what their situation is, you don't need to even have a brain to figure it out. To an extent its sad they have to call on their customers to safeguard its only own network; 'Peak-time management', 'Restricted Traffic' - what a load of ********, I hope people become aware and understand it, this is no model for a BB service in this day.

[zoombini]

Mind you, as a premier customer I have not had any problems witht he amount of data I can download.

[Chrysalis]

Latest.

They are capping users with no warning to 67kbit/s (not kbyte) this is either just a peak time gap or 24/7 and it lasts for 30 days unless you contact them or upgrade. One user who upgraded and pays a new price of £39,99 got the 67kbit lifted but is still suffering from heavy shaping all day caps on anything but http, plusnet are even categorising SSH as heavy traffic and cap.

All this and customers still cant check their usage during the month.

[jtwn]

http://www.plus.net/support/features...7bfce141e163f7

Peak time broadband..ahahah..haha..ha..ehrm

[Ignition]

Originally Posted by Chrysalis

Latest.

They are capping users with no warning to 67kbit/s (not kbyte) this is either just a peak time gap or 24/7 and it lasts for 30 days unless you contact them or upgrade. One user who upgraded and pays a new price of £39,99 got the 67kbit lifted but is still suffering from heavy shaping all day caps on anything but http, plusnet are even categorising SSH as heavy traffic and cap.

All this and customers still cant check their usage during the month.

In their defense SSH is used to leech these days, and the 67kbps is minimum, they munge you onto a strictly 30:1 pipe.

If you need more than 67kbps on SSH you must be having some entertainment.

[Chrysalis]

Well I use SSH a lot and I dont use it to leech, 67kbit/sec will give you many lag bursts. Simply because even if just used for command line there will be needs for bursts of bandwidth and when it isnt there it freezes momentarily as it wants to catch up.

When you say SSH is used to leech you mean people encrypt their traffic which isnt SSH its just encryption to hide from isp's trying to find what type of traffic it is.

Also the 67kbit is maximum people put on it get max 8kB/sec from everything including http, plusnet are doing wild tactics like putting everyone who requests a mac onto 24/7 management so they dont rape the line during their last month.

[Ignition]

If true that's pretty sick

Unless of course the people are leaving because they are about to be managed and they know it

[Chrysalis]

well actually yes I will retract where they put everyone on it who requests a mac, more accurate is people who got put on the management either the peak time only or 24/7 and then get told they been taken of it, they also ask for a mac to move isp then they get put on 24/7 management after. So I dont know if a low usage customer asks for a mac if they get put on the 24/7 management.