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VM are charged that money just for Cisas to investigate my complaint.
Stephen, you should tell your dad to contact them. Maybe this is happening more than being reported.
Outcome:
Application sent to the Ombudsman. Virgin Media contacted me direct to settle the claim.
They offered to cover the cost of the plastering and give a month free on our tv package.
We accepted.
Shame it took that long to get what we were asking for from the beginning.
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