Superhub : Broken Promise

[kwikbreaks]

Originally Posted by carlwaring

It would if it wasn't so crap. IMO, of course. You do get a month to try it, so give it go by all means. It may work better for you.

It works perfectly for me. Perhaps your VM broadband connection was to blame if it didn't for you? In any event it was pretty much free for me as I saved on the VM line rental and VM's caller id charge which together almost paid the monthly sub. If you added in what VM charge for anytime calls it's well worthwhile saving IMO.

[carlwaring]

Originally Posted by kwikbreaks

It works perfectly for me.

Well. Like I said; ymmv

Perhaps your VM broadband connection was to blame if it didn't for you?

Entirely possible and never said otherwise.

Originally Posted by kwikbreaks

In any event it was pretty much free for me as I saved on the VM line rental and VM's caller id charge which together almost paid the monthly sub. If you added in what VM charge for anytime calls it's well worthwhile saving IMO.

I completely agree. If it had worked (it was my parents that had it, actually, not me) then I would be happy to consider dumping my VM phone-line (or at least dropping to the M service and just not using it!)

[kwikbreaks]

Originally Posted by carlwaring

Well. Like I said; ymmv

hmmm..

Originally Posted by carlwaring

It would if it wasn't so crap. IMO, of course. You do get a month to try it, so give it go by all means. It may work better for you.

Well I suppose an IMO from you will mean all regulars will treat the comment as pure rubbish but others read these threads too so even though VOIP is way off topic I did feel the need to point out that my opinion is at variance with yours and unlike you I shell out £5.99 every month to back up that opinion.

[carlwaring]

Originally Posted by kwikbreaks

Well I suppose an IMO from you will mean all regulars will treat the comment as pure rubbish...

1. Please don't generalise.
2. My opinion is just as valid as anyone else's as it also from my experience of the product.

but others read these threads too so even though VOIP is way off topic I did feel the need to point out that my opinion is at variance with yours and unlike you I shell out £5.99 every month to back up that opinion.

So two people have two different opinions on a subject based on their own experience. Like that's never happened before

[kwikbreaks]

Strange how many threads you participate in collect comments like this...

Originally Posted by Stuart

Guys, cut the bickering please.

All I'll say is for me it's fine and you have never personally tried it.

[carlwaring]

Originally Posted by kwikbreaks

Strange how many threads you participate in collect comments like this...

Yes. But there's more than just me in those threads you know. It takes two, and all that

All I'll say is for me it's fine and you have never personally tried it.

I first tried Vonage back in 2007 when I first got then-NTL broadband in at a speed of 2MB. My parents have also recently finished their first (and last) year on the service.

So tell me again how I have "no experience" with Vonage

So you really think I would make a comment like...

Originally Posted by carlwaring

It would if it wasn't so crap. IMO, of course.

... without having had personal experience of it? Are you in the habit of passing comment/judgement on things you know nothing about? I know I'm not because that would be stupid and pointless.

I now have a PAYG Sipgate account and that seems to be better. Won't be replacing my standard phone line anytime soon though.

[kwikbreaks]

Originally Posted by carlwaring

If it had worked (it was my parents that had it, actually, not me) then I would be happy to consider dumping my VM phone-line (or at least dropping to the M service and just not using it!)

I do so love the way you change history with every post.
Thanks for the negative rep comment too. I do so hope you'll get plenty back from others as I've had positives already for taking you to task in several threads including this one.

This is my last comment in this thread on this topic as it is now so far off topic the mods will surely be intervening so well done you've now destroyed another thread.

[carlwaring]

Originally Posted by kwikbreaks

I do so love the way you change history with every post.

I changed nothing so please stop lying.

[Arthurgray50@blu]

I know that l shouldn't get involved, but l will.

I think a major problem with VM is that they do make promises that they cannot keep, when l have contacted CS, the amount of promises that l have been given over certain items is unreal.

They claim that they 'only' send quality engineers' to repair faults, well that is a lie in the first place. With all the problems that l have had, The engineers should go back to training school on how to deal with problems on TiVo etc.

I was told by a MANAGER, that some engineers are not fully qualified but are sent out due to the amount of work they have.

And what really makes me laugh is that some engineers in the West London area, actually come from up north, and they don't have any engineers in London to do the work, Also that CS told me that we were due to get Atlantic by Xmas, LAST YEAR,.

And l was told that by a VM engineer that came from BIRMINGHAM. I think if VM told the truth, they would go bust overnight.

As l have said before VM could be a great company to be associated with, but they have to stop giving out promises that they cannot keep.

[Sephiroth]

I think Arthur has conflated a number of issues here.

The word "promise" is at the heart of this topic. There is at least one VM fan on this thread that doesn't equate "marketing speak" to "promise". But a normal person reading what VM says or listening to an authoritative person would take VM at it's word. And that's a promise to most people, isn't it? My word is my bond sort of thing.

I think that there are three main areas where VM hasn't delivered on its promises:

1/
The field engineers as mentioned by Arthur. My experience is that they vary as to whether they are contractors (usually poor) or staff (seniors whom I rate fairly highly).

2/
The Super Hub (say no more).

3/
Their "perfect for gaming" and "download when you want, frequently and quickly". I won't go over this ground again as it's well covered in my contribution to this thread.

But as a general internet service, VM do deliver. Their "up to" guards are reasonable seeing how many mega-downloaders there are who demand all the bandwidth.

In short, they are a great company, their Tivo service is excellent. But with much room to improve.

[G4v1n]

When you get a big Usain Bolt thing pointing to July 2012, you'd take VM's word to be reasonably true. In this case it doesn't take much of a brain, even yours, to deduce that when you get told it's May 2013 that VM's original communication was cynically misleading.

VM don't have to say "I promise" for their word to be taken seriously rather than dismissed as weasel words - which they clearly were in the OP's eyes.


BTW, in tyour last remark, are you suggesting that I'm not telling the truth? If you're not saying that what was the point of the remark?

Bottom line is that VM are not being honest when they play around with people's expectations.

Quite right. I remember getting an email announcing a price rise but also implying that I would shortly be receiving a double-speed boost. Following the link it was supposed to happen around June/July - now it's showing January/Mar next year. Well of course the price rise was immediate

Not really good service IMO. I'm planning on moving house soon and when I do, it's unlikely that I'll choose Virgin for the ISP. They just aren't competitive with BTs Infinity service and they've given me no reason to want to retain their business.