100M just rang VM to upgrade to 100mb - Page 3

philwhite100 · 27-12-2011, 21:22

Well this is where i saw it.

http://shop.virginmedia.com/broadband/up-to-50mb.html

Nopanic · 28-12-2011, 08:40

Quote:

Originally Posted by philwhite100

Well this is where i saw it.

http://shop.virginmedia.com/broadband/up-to-50mb.html

With a Virgin Phone Line

Â£35 a month*

*Plus a Virgin Phone line for Â£13.90 a month
18 month contract

---------- Post added at 08:40 ---------- Previous post was at 08:40 ----------

Not sure if the VIP package removes that offer ..

Chrysalis · 28-12-2011, 13:54

Quote:

Originally Posted by Nopanic

There are restrictions in place to stop certain uplifts being completed without a tech being booked .. I came across one the other day whilst messing about ... so it's more policy than agents being awkward ..

I'm not sure why it's there, but then it's not my place to ..

Why dont you take it up with your superiors and tell them its making customers angry?

Ignitionnet · 28-12-2011, 14:25

Well played to whomever typo'd the page there.

50Mb is 25 quid a month if taken with a phone line, 35 without, just as 100Mb is 35 with and 45 without, 30Mb 18.50 with, 28.50 without.

Understand the confusion but that's basically it, VM directly or via an outsourced web team messing around with the web pages unnecessarily and not proof reading. Still it's nothing major, just a price that's wrong

Nopanic · 28-12-2011, 17:30

Quote:

Originally Posted by Chrysalis

Why dont you take it up with your superiors and tell them its making customers angry?

Different chain of command .. I'd have to go over to another part of the business and tell them I don't think they are doing their job correctly .. can't see that going down well

They have it in place because they believe it provides a better customer experience.. at the end of the day it actually costs VM money, so they don't do it for fun.

28-12-2011, 17:47

Any idea if the 20>30 with Superhub requires a bloke?

I'd rather buy the Superhub for my 20 then ring to upgrade than have someone trawl down here for the 3 minutes it will take.

thenry · 28-12-2011, 17:55

30's are self install mate no tech unless you need him to fix something.

Nopanic · 28-12-2011, 19:11

Quote:

Originally Posted by thenry

30's are self install mate no tech unless you need him to fix something.

I'm not sure that's correct .. I think moving to 30/50/100 requires a tech from the lower speeds .. well I know it doesn't, but I think that's how they process it .. anyone about who works in the centres?

General Maximus · 28-12-2011, 19:28

I think they send a tech out anyway because they like to waste time and money. They insisted a tech came out when i upgraded from 50 to 100 and i didnt need one. I think they are just going to end up peeing everyone off with ridiculous waiting times if they insist on booking engineers up needlessly

Chrysalis · 28-12-2011, 19:28

Quote:

Originally Posted by Nopanic

Different chain of command .. I'd have to go over to another part of the business and tell them I don't think they are doing their job correctly .. can't see that going down well

They have it in place because they believe it provides a better customer experience.. at the end of the day it actually costs VM money, so they don't do it for fun.

fair enough, also I posted that before reading your other reply sorry.

Mick Fisher · 28-12-2011, 19:32

Quote:

Originally Posted by Nopanic

I'm not sure that's correct .. I think moving to 30/50/100 requires a tech from the lower speeds .. well I know it doesn't, but I think that's how they process it .. anyone about who works in the centres?

20meg to 30meg was a self install for me.

**Hugh** · 28-12-2011, 19:37

Me, too, back when it first came out....

Chrysalis · 28-12-2011, 19:42

it was also for me and I ordered it the first day was possible. There is obviously some sort of flag that sets off the process for tech install but we dont know what that is.

Tim Deegan · 28-12-2011, 21:36

Quote:

Originally Posted by Nopanic

Different chain of command .. I'd have to go over to another part of the business and tell them I don't think they are doing their job correctly .. can't see that going down well

They have it in place because they believe it provides a better customer experience.. at the end of the day it actually costs VM money, so they don't do it for fun.

Well they will never know otherwise if they don't get any feedback.

Peter_ · 28-12-2011, 21:45

30Mb in the majority of cases is Self Install and costs Â£30, in relatively few cases it may require a manned install but apart from the Â£30 to upgrade that is free of charge.