50M : Intermitent browsing issue

[SOSAGES]

mine has been better than tues-weds-thurs but still a little iffy

[lawe]

Hi guys,

From Basingstoke RG22 and it is simply awful and has been since Wednesday.
Tivo is effected as well as my 50mb BB with all the same faults as everyone else.
Only manging to post this now as I'm on the nightshift!

I had to suffer a 1.5 hour call to Virgin just to fault out and that was really really painfull.
No matter how many times I said that it is a data issue within the area, as a good friend has issues with his Tivo, she still inisted I follow her script for a BB issue and that I ring again to book out the Tivo. Grrrrrr!
There is no point ranting at the lady on the other side of the world as they can only follow a script and going off script with "I have already reset my modem & router, directly connected my modem to the PC, attemped to do a speedtest but cannot connect, do ping tests oh and my Tivo box is suffering as well" sends them into a spiral of flaff!

So what happened in the end? Appointment this Friday morning but of course that is just for the BB and not for the Tivo.
Shall make contact in the morning to increase the pro-rota refund to start from Wednesday gone using the proof of both the Virgin media community forum and here and perhaps get the issue resolved.
Might even pop done to Hook to the main office there...!

[CosmicCat]

I never did get around to calling Virgin again.
But no problems at all today and yesterday.
Hopefully whatever it was is fixed and you are all seeing an improvement too.

[moriath]

cool will try it out and take out the proxy inputs this evening