Digital Home Support from Virginmedia
06-09-2010, 07:47
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#31
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Inactive
Join Date: Jul 2010
Posts: 9
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Re: Digital Home Support from Virginmedia
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Originally Posted by rcheeseman
I am no longer with the company, but I'll just say that I left for unrelated reasons. I was aware of the radialpoint project and the lack of communication offered to the ex pc help staff - it's just the way BC operate. Why should they care about the CSR's once the project is signed and sealed? They were then surplus to requirements, the idea was that the Glasgow site would have plenty of others as feed. No need to reward those involved. CSR's are disposable, just bums on seats! Like you say, if the face matches...
The takeover of BC should be interesting for those still there. Let's see what the upcoming clearout does. It is long overdue.
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Take over of BC? Sounds interesting, any further info?
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06-09-2010, 20:30
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#32
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Inactive
Join Date: Jul 2003
Location: Glasgow
Posts: 560
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Re: Digital Home Support from Virginmedia
Quote:
Originally Posted by bigjock
Take over of BC? Sounds interesting, any further info?
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Put "acquires becogent" into the world's/your favourite search engine.
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07-09-2010, 05:31
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#33
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Digital Home Support from Virginmedia
Quote:
Originally Posted by KenK
Put "acquires becogent" into the world's/your favourite search engine.
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Teleperformance acquires beCogent
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Teleperformance has announced the acquisition of 100% of the equity of UK-based beCogent. Based in Scotland, beCogent has recognized expertise and deep experience in numerous industry sectors, with an emphasis on the Retail, Financial Services and Telco/ISP industries. beCogent has around 3,000 employees at its four call centres in Airdrie, Erskine, Kilmarnock and Glasgow and forecasts 2010 revenue of approximately £50 million.
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http://www.callcentrehelper.com/tele...gent-12318.htm
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31-10-2010, 21:45
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#35
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Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: Digital Home Support from Virginmedia
Personally, I think this is good. Last time I met up with our ex member Marge (who used to do tech support at NTL, then VM), she described to me how a large percentage of the calls she recieved were not for anything cable related at all, but actually faults with the PC attached to the broadband connection.
Obviously, if one of VM's broadband agents is spending time on the phone talking through diagnosing non-related faults on PCs, they are possibly keeping someone with actual cable related problems waiting.
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02-11-2010, 20:08
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#36
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Inactive
Join Date: Jun 2006
Location: 127.0.0.1
Posts: 285
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Re: Digital Home Support from Virginmedia
*cough* Linux???  (dont need that rubbish anyway) :P
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03-11-2010, 16:04
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#37
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Inactive
Join Date: Aug 2008
Location: Edinburgh
Services: VM 20 Mb XL XL TV V+ Phone M
Linux User
Posts: 28
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Re: Digital Home Support from Virginmedia
Quote:
Originally Posted by nutellajunkie
*cough* Linux??? (dont need that rubbish anyway) :P |
Nice one chum!
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