Is Virgin at it?

[Steve1888]

Originally Posted by Sephiroth

The problem is that you said in post #27: All remained constant. When I checked this while troubleshooting with Virgin support the speeds were over 1Mb/s, that's what I should be getting according to them.

You should be getting more than 1 Mb/s so what did VM mean? Very confusing and we've only got your story to work on.

Well there's not much I can do about that, and yes it is extremely confusing. I have no idea why the results should change when contacting Virgin and then revert a short while after the contact, not unless something rather unsavoury is going on in the background. The results remain consistently poor up until the next contact.

Regarding the 1Mb/s I took that to refer to the download capability of the site rather than the line connection capability. The only time though I made that level was... yes you guessed it.. while contacting Virgin, since then attempting to download the same files from the site at various times on various systems has given me less than 200kb/s.

I'll give them another phone tonight but unless I anyone has any suggestions on how to achieve a cast iron reading independent of Virgin support then I'm stuck. All I can do is shift when the renewal is due.