Reported for Abuse

[Nugget]

Originally Posted by orangebird

Some phones do, some phones don't. My doesn't, only HOLD. And why would the agent have put him on secrecy if he'd thought the convo had finished (as the OP stated, it just about had)???? Surely the rep would've hung up? Sorry, something's fishy. The OP is just ****ed off at getting caught being abusive, doesn't think the rep has any right to miffed about being called a ****ing ********, and wants to turn the whole thing from him to the rep. As I said, it's all b*ll*****.

Just curious, that's all, 'cos different folks do things different ways

As for whether the rep would've hung up or whatever, well I dunno but I do accept that it's doubtful he would have put iommi on hold or mkute or whatever if he thought the call was over. Not 100%, but doubtful.

Originally Posted by iommi

so OB are you calling me a liar

Waits for more Anti NTL posters to turn up and have a go at OB now. When will it stop.

[Nugget]

Originally Posted by iommi

so OB are you calling me a liar

Nobody's calling you a liar iommi, it's just unlikely that the rep would have acted in such a manner if he thought the call was over

[cnewton2k]

well the line went quite and when i said hello no one answered.


funny though he heard what i say after that, must be that funny illness "Selective Deafness"

Originally Posted by Nugget

Nobody's calling you a liar iommi, it's just unlikely that the rep would have acted in such a manner if he thought the call was over

The problem here is the other side cannot defend himself So anything could be said and there is no way to prove it ??? . Not that i am saying anyone is telling porkys here .

[Nugget]

Originally Posted by iommi

well the line went quite and when i said hello no one answered.


funny though he heard what i say after that, must be that funny illness "Selective Deafness"

You weren't ringing to report a faulty connection were you

[Jon M]

Stroppy users I don't blame him for trying to get the comment on the record.. I'd refuse to deal with any member of staff who was abusive to me, until they calm down and grow up.
Something serious, like a threat and I would follow the appropriate channels to have them disciplined.
The customer is not always right, often, customers are way over the line of their statutory rights and certainly in my environment, the only reason they get away with it is through my own good grace towards them.

Originally Posted by Jon M

Stroppy users I don't blame him for trying to get the comment on the record.. I'd refuse to deal with any member of staff who was abusive to me, until they calm down and grow up.

Sorry who are you on about here ???

[orangebird]

Originally Posted by Bill C

Waits for more Anti NTL posters to turn up and have a go at OB now. When will it stop.

I didn't call anyone a liar. So anyone would be foolish to even start really

Originally Posted by orangebird

I didn't call anyone a liar. So anyone would be foolish to even start really

[cnewton2k]

Originally Posted by orangebird

Secondly, I find it a little suspicious that the OP NEVER MENTIONED BEING ON HOLD UNTIL ANDYGRIF DID!!!! The OP though he had been cut off. Which meant there must have been silence on the end of the phone - NOT HOLD MUSIC THAT YOU GET WHEN YOU ARE GENUINELY PUT ON HOLD AT NTL.

so if ya didnt then what are you trying to say here then, or is just a smart little quip

O/B, I understand why you say what you say and sympathise. But please remember that some of us have had some pretty dreadful CS experiences courtesy of NTL and this has bred some possibly unhealthy cynicism. It also has to be said that a lot of those CS issues are nothing to do with the poor sod who answers the phone. Sometimes it is (or has been) though (or the supervisor) and I'll admit to having lost my temper in the past. Thankfully my service has been pretty good in recent months so I've not had to speak to CS.

A good company is in no small part judged by how it deals with when things go wrong and NTL's past track record in my experience is not good. They don't/didn't so much turn an 'ouch' into a 'wow' as turn an 'ouch' into a 'f--- that hurt!'.

As I say though, no advocate of abusing any CS person.

[orangebird]

Originally Posted by iommi

so if ya didnt then what are you trying to say here then, or is just a smart little quip

I'm saying that you were the abusive one, and you got caught. And to add to that, unbeleivably, some posters on this thread seemt to think it's acceptable for reps to take abuse, and not challenge it... I've never been speechless in my life, but this must be the closest I've come to it on this board.

Well my answer to this is STUFF IT

[orangebird]

Originally Posted by andyl

O/B, I understand why you say what you say and sympathise. But please remember that some of us have had some pretty dreadful CS experiences courtesy of NTL and this has bred some possibly unhealthy cynicism. It also has to be said that a lot of those CS issues are nothing to do with the poor sod who answers the phone. Sometimes it is (or has been) though (or the supervisor) and I'll admit to having lost my temper in the past. Thankfully my service has been pretty good in recent months so I've not had to speak to CS.

A good company is in no small part judged by how it deals with when things go wrong and NTL's past track record in my experience is not good. They don't/didn't so much turn an 'ouch' into a 'wow' as turn an 'ouch' into a 'f--- that hurt!'.

As I say though, no advocate of abusing any CS person.

I know how it's easy to get cynical, I appreciate that. I'm also a customer of ntls, and I haven't always had the best service either. Put it the other way round - say the rep had called the customer a name, thinking they were no longer on the phone. And the customer rings back to establish exactly what the problem was - I wouldn't see too many people on here accepting the excuse of 'I thought they'd put the phone down'. Because it's not acceptable, from either party.