Have a problem with NTL?

[Russ]

The problem is that when I was at NTL, it was only the seniors who could call back, and they had long enough queues as it was..

[Undisputedtruth]

A lot of NTL staff need proper training in customer care. They are quite good at blaming someone else rather than resolving the problem. A look on this thread shows this clearly.

[handyman]

Just to clarify from teessides pov.

We ask for your number as we deal with 3 different franchise areas, each with different accounts systems.

If you call from kirklees and say '01484' we dive for SOP, Cable master (2 types) for midlands and Teesside.

If you don't have a ntl number then its ok we just need a post code an house number and we are there. Asking for the phone number is another way of confirming DPA a well.

Account numbers however can be duplicated on the systems so don't help us much.

Hopefully this will all change shortly for the better and we can go back to account numbers as they are more accurate for finding people.

Mark J

You forgot to include the useless interactive tv software that never works as it should.The usless EPG and THE RED BUTTON.I'm sick of pulling the plug at least 5 times a week.

Other than too many shopping channels,overloud ads between programmes and the loss of sound between ad breaks(especially if I'm recording a programme late at night) I'm quite happy with everything else.

Incog.

[Lord Nikon]

A question about the "Can I have your phone number"

You place a call to NTL, assuming you don't withold CLI (which should still reveal to NTL themselves anyway) the system COULD log the phone number.
The phone number is linked to your account. Meaning that the system should then be able to display the records for you

Why isn't it?

NTL are a COMMUNICATIONS provider!

When I had a BT line I had CLI on my modem. When someone phoned me if I had dealt with them in the past and had notes on my system regarding them, it would hand the CLI to the PC and bring up details before I answered the phone.

(Small C program linked to Act! 2000)

Unfortunately I can't do that at the moment though as NTL don't offer CLI in my area. (Ex C&W Franchise)

[SMHarman]

Originally posted by handyman

Account numbers however can be duplicated on the systems so don't help us much.

Now there is a sensible answer. Hopefully as you say consolidated billing should sort this.