VIP/VIP+ New and Improved VIP Package

[millsman]

Originally Posted by Nero182

£97.50

does that includ movies and sports

[dan dority]

Originally Posted by millsman

does that includ movies and sports

yes it does

[badgeruk]

Just phoned retentions, got VIP 50 for £96.50 + £20 activation. Tried to get 2nd box changed to a v box for free, told I would have to pay £49 to have the HD activated.

[Nero182]

Do they send you the Modem out in the post are they getting Engineers out?

If I got the HD Box would the HD Channels be on the 2nd box aswell are is that another extra fee?

[badgeruk]

Engineer bringing a new modem, router & usb connector. £7 to get premium HD on the 2nd box.

[The Yank]

Originally Posted by Nero182

Do they send you the Modem out in the post are they getting Engineers out?

If I got the HD Box would the HD Channels be on the 2nd box aswell are is that another extra fee?

point 1 - I have engineer booked
point 2 - I really hope so but never asked the question (is Ben around?)

[mattboothers]

http://allyours.virginmedia.com/html.../wireless.html

Can you ask for one of these if your already on L (10MB Broadband)? Because my router is rubbish.

[Ben B]

Originally Posted by Nero182

Do they send you the Modem out in the post are they getting Engineers out?

If I got the HD Box would the HD Channels be on the 2nd box aswell are is that another extra fee?

50mb is engineer only install and the SkyHD channels are only free on your main box you would have to pay £7 a month extra for the additional box

---------- Post added at 15:48 ---------- Previous post was at 15:48 ----------

Originally Posted by mattb00thers

http://allyours.virginmedia.com/html.../wireless.html

Can you ask for one of these if your already on L (10MB Broadband)? Because my router is rubbish.

No you would have to upgrade to 20mb to be eligible even though they give them out free to new customers now

[Cozzy]

woo hoo they are listening indeedy ... just booked the 50Meg upgrade ... £20 will go on the bill rather than payment up front and .... according to the CS i wont pay any extra a month ... mind you they thought i was paying £96 a month anyway which i havent been .. lmao

gotta love CS ... they either think they know it all but in fact know very little or they know nothing and take 3 hours to do a simple task which the customer usually talks them through how its done

so for a VIPer who was thinking the product was no longer worth the name ... it is now much more a 'Very Impressive Package' at what i consider a resonable price ... now to decide if i should let my 76 year old mother loose on an HD box

Cozzy

[Nero182]

According to Virgin Medias twitter you don't Pay the £49 fee for a HD Box.

https://twitter.com/Nero182/status/20385754907
https://twitter.com/virginmedia/status/20390336442
https://twitter.com/Nero182/status/20390419224
https://twitter.com/virginmedia/status/20393309384

---------- Post added at 16:08 ---------- Previous post was at 16:06 ----------

Originally Posted by Cozzy

woo hoo they are listening indeedy ... just booked the 50Meg upgrade ... £20 will go on the bill rather than payment up front and .... according to the CS i wont pay any extra a month ... mind you they thought i was paying £96 a month anyway which i havent been .. lmao

gotta love CS ... they either think they know it all but in fact know very little or they know nothing and take 3 hours to do a simple task which the customer usually talks them through how its done

so for a VIPer who was thinking the product was no longer worth the name ... it is now much more a 'Very Impressive Package' at what i consider a resonable price ... now to decide if i should let my 76 year old mother loose on an HD box

Cozzy

I am actually paying around £95 each month for mine so I am going to give them a ring and see if they can sort me out like they did with yourself!

[The Yank]

Originally Posted by Ben B

50mb is engineer only install and the SkyHD channels are only free on your main box you would have to pay £7 a month extra for the additional box[COLOR="Silver"]

The VIP package is for 1 pc only? - not been told that - if true will probably cancel - can anyone confirm?

[Cozzy]

Originally Posted by The Yank

The VIP package is for 1 pc only? - not been told that - if true will probably cancel - can anyone confirm?

Think you got confused .. the VIP internet part is one modem covering as many PC's as you wish dependant upon what router you add in... ONLY the Sky HD is priced per box with the main setop V+ box being free

[Ben B]

Originally Posted by The Yank

The VIP package is for 1 pc only? - not been told that - if true will probably cancel - can anyone confirm?

VIP50 gets you all the stuff that VIP20 offers plus 50mb broadband and SKY HD channels, the SKY HD channels are free of charge on your main V+ box only, NOT on the additional V HD box. If you want the SKY HD channels on additional boxes it will cost you £7 extra per month per additional box you want it on

[Big Red]

Originally Posted by The Yank

Red - I am being charged a seperate £49 activation fee for the HD box - are you being told different?

No - £49 activation fee for the HD box is valid all customer will have to pay for the new box.

[Ben B]

Originally Posted by Cozzy

Think you got confused .. the VIP internet part is one modem covering as many PC's as you wish dependant upon what router you add in... ONLY the Sky HD is priced per box with the main setop V+ box being free

What he said