VIP/VIP+ New and Improved VIP Package - Page 24

LEE1 · 04-08-2010, 23:06

so will i be able to get a free upgrade to a vhd box on vip

Big Red · 04-08-2010, 23:12

Quote:

Originally Posted by LEE1

so will i be able to get a free upgrade to a vhd box on vip

You will have to call CS - you may have to pay install charge or they may send the box in the post.

Cozzy · 05-08-2010, 00:06

good news indeed ... hope its not just for new customers ... now all I wish for is a good deal on a 50M internet deal that does not require me to give credit card details over the phone to sign up to it...
Dont mind paying for an upgrade or activation but I refuse to do so over the phone to another country (or this one for that matter) even if the call centre staff are vetted
Keep up the good work VM .... the future is looking much better now

Cozzy

dan dority · 05-08-2010, 01:25

im on the 20 meg vip bundle and have took up the option of the hd premium channels
so i hope i can get vip 50 for the same price

i love virgin · 05-08-2010, 03:35

Can someone please help me on this as i am on VIP and i ordered the HD Channels on Monday and they were turn on then and was not told anything about the Â£7 they are taking off bill(so getting them free) but a Â£20 credit was put on my online billing on the same day which i dont know what its for.

So do i have to call them and get the free sports and movies HD till they sort out the new VIP or would they all ready do it?

I am on VIP pack with 20Meg broadband but i am going onto 50Meg at the end of the month.

kgollop · 05-08-2010, 08:45

Quote:

Originally Posted by Big Red

You will have to call CS - you may have to pay install charge or they may send the box in the post.

There's no monthly fee on the box anyway, so if you have to pay install there isn't any change for existing customers? Either way I've already paid out for one so will not benefit.

jodash · 05-08-2010, 09:19

just spoke to CS about another matter on my bill,mentioned about the Â£7.00 discount was told they did not know anything about it,mentioned about the 2nd HD box knew nothing about that,took my number and said will phone me back by monday at the latest (I already have a 2nd HD box (Â£15.00p/m)and am getting a Â£9.50 discount on it

krazy · 05-08-2010, 12:07

so can of us on vip call up and order the vhd box and return our standard box? i currently have the sammy v+ downstairs and 2 standard boxes upstairs.

The Yank · 05-08-2010, 12:10

Quote:

Originally Posted by Big Red

Ladies and Gents

Well I'm please to say VM have listen and have already started to action some changes that are required to the VIP.

VIP Pack now comes with Additional V HD Box - HD activated.

Its a start.

I just got off the phone with CS and they insisted there is still a Â£49 activation fee and the website is misleading

robolots · 05-08-2010, 12:54

I spoke to CS who said they were unaware of anyone being offered free HD premium channels as per this forum. I pointed them this way.

I'm surprised that the CEO's office hasn't made CS aware of the situation.

Either Virgin should give all VIP customers deal or no one.

J3STER · 05-08-2010, 13:04

I am on the VIP package with 50meg broadband and did e-mail them to see if i can an offer with the HD line-up.Got a responce like it seems many others that they would offer me it free for 6 months if i took a new contract out.However i was flicking through the channels last nite and noticed i now have all the HD channels.Nothing else fron virgin so i am wondering if im getting them for free as im on the VIP with 50meg broadband.I will have to ring and check to make sure thery are not charging me for it

ArcticWolfy · 05-08-2010, 13:12

im also on the VIP 50 and i was checking my V+ i have all the new HD channels i never got a email saying i was getting them and when i checked my new bill i have noticed im also getting another Â£7 discount. however i would have prefered the new HD channels on my Hd box upstairs instead but cant complain if they are free.

Itshim · 05-08-2010, 13:31

Quote:

Originally Posted by frogstamper

XL customers get nothing? What about nearly twenty new HD channels for bupkiss in the last few months?
Without a shadow of a doubt XL-TV is easily the best value TV package VM do, M, M+ and L all have to pay Â£7pm for TV Choice, XL-TV gets it free, M, M+ and L pay 20p a song its free on XL and lastly XL gets four free ESPN channels.
I'm happy enough to have a pop at VM when they get it wrong, but in the case of the TV-XL package they certainly have not.
I mean what more do you think VM should add to XL for free?

Quite agree with you.Something for every one at a reasonble price ( would always like to be lower) I never listen to the songs & rarely use ESPN, but hay ho. Add to the package Santana Ireland please !

Ben B · 05-08-2010, 13:48

Yes VIP50 people, you lucky ones, they have officially announced it http://community.virginmedia.com/t5/...010/m-p/107310

Nero182 · 05-08-2010, 13:50

Quote:

However VIP 20 customers arenâ€™t being left out - as a special offer, VIP 20 customers looking to take advantage of extra broadband speeds and the Sky Premiums in HD can now get free installation to upgrade to VIP 50 (Â£20 activation still applies). Upgrading to VIP 50 will mean even faster speeds, as well as the inclusion of Sky Premium HD with no extra monthly fee.

See for us on VIP 20 Package if we pay the Â£20 Fee we can get VIP 50 at no extra cost?